Business Details
Emergency
services
Trusted Home Insurance Solutions
With over three decades of industry expertise, Paymentshield has established itself as a trusted provider of tailored insurance solutions. Our mission focuses on protecting what matters most to our policyholders, ensuring families can remain in their homes or return swiftly after unforeseen events. We combine innovative technology with a customer-centric approach, collaborating exclusively through a network of professional advisors to deliver personalized support. Our commitment to excellence is evidenced by our 5-star Defaqto rating and recognition as What Mortgage's Best Home Insurance Provider 2025.As part of the Atlanta Group since 2020, we maintain strong industry partnerships while prioritizing community engagement through annual charity initiatives. Our team's deep understanding of insurance complexities enables us to offer comprehensive coverage options, including specialist landlord and tenant protections, supported by 24/7 emergency assistance services.
Services
Home Insurance
Landlord's Insurance
Rent Protection
Tenant's Contents Insurance
Mortgage Protection
Income Protection
Home Emergency Cover
Highlights and features
- We offer 30 years of specialist insurance expertise
- Our policies are distributed through professional financial advisors
- We provide 24/7 home emergency assistance services
- Our 5-star Defaqto rating demonstrates product excellence
- We've been crowned What Mortgage's Best Home Insurance Provider 2025
Associations and certifications
- Financial Conduct Authority
- Defaqto 5 Star Rating
What people say
Excellent service
Friendly staff
Helpful advisors
Prompt claims handling
Industry recognition
Services
Home Insurance
Our comprehensive home insurance protects your property and belongings with flexible coverage options. Policies include buildings and contents protection, with optional extras like home emergency and legal expenses cover. Backed by partnerships with leading UK insurers, we ensure tailored solutions through professional financial advisors.
Landlord's Insurance
Specialist landlord insurance provides comprehensive protection for rental properties, including buildings, contents, and loss of rent coverage. Our policies address unique risks faced by property investors, with optional add-ons and expert support through our advisor network.
Tenant's Contents Insurance
Designed for tenants, this insurance protects personal belongings against theft and damage. Policies offer flexible coverage options with optional extras, ensuring renters can safeguard their possessions through professional financial advisors.
Mortgage Protection
Our mortgage protection plans provide financial security for your home loan in case of unexpected events. Tailored through financial advisors, these policies help maintain mortgage payments during periods of illness, unemployment, or other qualifying circumstances.
Income Protection
Income protection insurance provides ongoing financial support if you're unable to work due to illness or injury. Our policies offer customizable coverage through professional advisors, ensuring financial stability during challenging times.
Questions
What types of home insurance do you offer?
We provide comprehensive home insurance, landlord insurance, tenant contents insurance, and optional home emergency cover through professional advisors.
How do I make a claim?
Contact your insurer directly using details from your policy documents or use our online tool to find the correct claims team.
Is home emergency cover included?
A 24/7 home emergency helpline is included with all policies, with optional enhanced cover available.
Can I manage my policy online?
Yes, our policyholder area allows online management of your account and claims submission.
Do you work with financial advisors?
We exclusively work with professional financial advisors to provide tailored insurance solutions.
What awards have you won?
We've received multiple Financial Adviser Service Awards and were named What Mortgage's Best Home Insurance Provider 2025.
Videos
Reviews (6)
Clarisa Repkova Stefan
Jun 24, 2022
Report
Stay away, waste of money and time! Paid every month for over two years and then when I needed help I got told no, I waited for an answer for like 9 days to get told no financial help. Good at taking money but bad at helping when in need. They also misled you that they will help and support you but then you will get a letter nicely written with a silly reason. So keep your hard-working money from these crooks
Prep P.
Jun 22, 2022
Report
Have had tro call payment shield mutiple times recently they have been extremely helpful and taken immediate action. I have yet to make a claim but so far the service has been excellent. highly recommend as a landlord.
Malcolm Baldwin
Jun 07, 2022
Report
Had to claim on our home insurance due to being broken into while on holiday abroad and having a lot taken. Great support and service but be careful if you own a drone they do not cover drone theft.
Al Abedi
Jun 06, 2022
Report
I have been trying to speak to someone regarding damages, absolutely incompetent communications from their part and NOTHING has been done since FEBRUARY 2022. All I received were emails with no action, appalling!
Ann Brown
Jun 01, 2022
Report
We had an oil leak which took forever to get sorted. Last piece of work was to relay our decking. They used the labourers to do this and what a shambles. Now 4 years on we will have to replace all of our decking, which may I add was laid to perfection with a couple of mms between each board and NO movement. Dont use this company, shambolic
Mark Cb
May 08, 2022
Report
Had building insurance with this company for 20 years for 2 properties. First claim/enquiry about cracks in wall and apparently my insurance in now cancelled because of a change in policy 2 months ago regarding overseas landlords. They never informed me and continued to take monthly payments. And have kindly given me 30 days to find another provider. They say I have to contact underwriters for my claim. How ridiculous! After a month of email correspondence, I have a complaint number. And no other assistance. Thanks for 20 years of taking my money.
