Business Details
27 Years
experience
Emergency
services
Your Trusted Insurance Partner in Leeds
Established over four decades ago, Direct Line has become a trusted name in the insurance industry, offering a comprehensive range of products tailored to meet diverse customer needs. Our expertise spans car, home, pet, van, and business insurance, supported by a commitment to innovation and customer-centric solutions. With a proven track record of reliability, we provide 24/7 support through our user-friendly app, ensuring policyholders can manage their coverage seamlessly. Our team of specialists combines industry knowledge with cutting-edge technology to deliver transparent, cost-effective insurance solutions.Backed by U K Insurance Limited's regulatory compliance and a focus on continuous improvement, we prioritise customer satisfaction through clear communication and efficient claims processing. This dedication to excellence has earned us the trust of millions across the UK, as reflected in our positive customer feedback and industry recognition.
Services
Car Insurance
Home Insurance
Pet Insurance
Van Insurance
Business Insurance
Breakdown Cover
Landlord Insurance
Cycling Insurance
Travel Insurance
Public Liability Insurance
Details
- Year established: 1999
Highlights and features
- We've provided trusted insurance solutions for over 40 years
- Our 24/7 app enables instant policy management and claims reporting
- No admin fees for policy changes during active coverage periods
- Comprehensive cover levels with standard inclusions like windscreen protection
- Guaranteed 5-year repairs through approved repairers for car insurance
Associations and certifications
- Financial Conduct Authority
- Prudential Regulation Authority
What people say
Quick claims processing
Competitive rates
24/7 app access
Transparent policies
Excellent customer service
Services
Car Insurance
Our comprehensive car insurance policies protect against accidents, theft, and damage. Coverage includes windscreen repair, misfuelling incidents, and vandalism protection. Policyholders benefit from guaranteed repair warranties and optional courtesy car provisions. With flexible cover levels from third-party to premium packages, we cater to diverse driving needs while maintaining competitive pricing structures.
Home Insurance
We offer tailored home insurance solutions covering buildings, contents, or combined packages. Features include alternative accommodation provision, trace and access cover, and personal possessions protection. Our policies accommodate different property types with flexible sum insured options and additional benefits like home emergency services and family legal protection.
Breakdown Cover
Our 24/7 breakdown services provide immediate roadside assistance, vehicle recovery, and onward travel support. Coverage includes European travel protection and temporary vehicle replacement options. The service integrates with our car insurance policies while remaining available as a standalone product for comprehensive motoring protection.
Pet Insurance
Designed for pet owners, our insurance covers veterinary treatment costs, third-party liability, and accidental damage. Policies include multi-pet discounts and flexible coverage levels. We offer specific protections for different animal types with options for chronic condition management and lifetime coverage extensions.
Business Insurance
Tailored business protection packages cover property, liability, and operational risks. Our offerings include public liability insurance, professional indemnity, and combined business policies. We cater to SMEs with sector-specific solutions, including tradesperson coverage and landlord insurance products with legal protection benefits.
Questions
How do I make an insurance claim?
Initiate claims through our 24/7 app, website, or customer service team. Provide incident details and documentation for assessment.
Can I manage my policy online?
Yes, our app and online portal allow policy management, document access, and coverage adjustments 24/7.
What's included in comprehensive car insurance?
Covers your vehicle against accident damage, theft, fire, vandalism, and third-party claims with optional extras.
Do you offer multi-policy discounts?
Yes, combining policies like car and home insurance qualifies for multi-cover discounts.
How are insurance premiums calculated?
Factors include risk profile, claims history, property value, location, and chosen coverage levels.
Is breakdown cover available abroad?
Yes, our European cover extension provides roadside assistance in 48 countries.
