Business Details
31 Years
experience
Expert Insurance Claims & Risk Management in Southampton
GHG Solutions has been a trusted provider of claims and risk management solutions for 30 years, combining industry expertise with a commitment to quality. Our team of experienced professionals delivers tailored services across property, liability, and subsidence sectors, supported by ISO27001 and ISO14001 accreditations. In 2020, a management buyout backed by YFM Equity Partners enabled us to innovate while maintaining our core values of integrity and client-focused service. We pride ourselves on reducing indemnity spend through proactive claims management and have earned a reputation for excellence through external client audits.Our ProACT building repair network ensures nationwide coverage with guaranteed workmanship, while our ESG initiatives reflect our dedication to sustainability and community engagement. With a focus on continuous improvement, we empower our staff through training and technology to deliver exceptional outcomes for policyholders and insurance partners alike.
Services
Claims Solutions
Risk Surveys
Subsidence Services
Third Party Administration
Repair & Reinstatement
Legal Support
Commercial Claims
Domestic Claims
Public Sector Services
Details
- Year established: 1995
Highlights and features
- We have 30 years' experience in insurance claims and risk management
- Our ISO27001 and ISO14001 accreditations demonstrate commitment to quality and sustainability
- ProACT network provides nationwide building repair coverage with 2-year guarantees
- We reduce indemnity spend through integrated risk and claims management
- Client testimonials highlight exceptional service and problem-solving capabilities
Associations and certifications
- ISO27001
- ISO14001:2015
What people say
Kept my Nursery afloat
Truly amazing and credit
Thorough and sympathetic approach
Courteous and professional
Deeply grateful
Services
Claims Solutions
Our claims solutions combine technical expertise with strategic risk management to deliver cost-effective outcomes. We handle commercial, domestic, and public sector claims with a focus on reducing indemnity spend through proactive management. Our team of experienced loss adjusters provides prompt, professional service while maintaining exceptional client satisfaction ratings in external audits.
Risk Surveys
GHG's risk surveys deliver comprehensive assessments of property and liability risks in market-leading timescales. Our reports combine technical accuracy with practical recommendations to help clients mitigate potential losses. The service is supported by ISO27001-accredited processes and a team with decades of industry experience across multiple sectors.
Subsidence Services
Our engineer-led subsidence services cover everything from initial site investigations to final building repairs. With specialist expertise embedded in our DNA, we provide technically sound solutions while maintaining exceptional customer service standards. The service includes detailed analysis and guaranteed repair workmanship across the UK and Ireland.
Third Party Administration
Our TPA services offer tailored solutions for both traditional and specialist insurance lines. We combine operational excellence with flexible service design to meet specific client needs. The service includes claims handling, loss adjusting, and risk management components supported by our 30-year industry experience and ISO-accredited processes.
ProACT Repair Network
ProACT is our managed building repair network covering the UK, Ireland, and Channel Islands. We source contractors based on quality and customer service track records, with all work guaranteed for two years. The service ensures prompt, reliable reinstatement following insurance claims while maintaining exceptional client satisfaction levels.
People
Ian
Loss Adjuster
Experienced loss adjuster with specialist knowledge in domestic claims, known for exceptional client service and practical problem-solving. Maintains regular communication with policyholders and contractors to ensure timely, high-quality resolutions.
Mark
Claims Specialist
Recognised for innovative solutions in commercial claims, particularly in manufacturing sectors. Demonstrates exceptional technical expertise and client-focused approach that has saved businesses during critical periods.
Ben
Subsidence Engineer
Specialist subsidence engineer with proven expertise in post-fire investigations and repairs. Combines technical thoroughness with compassionate client support during stressful situations, delivering rapid property stabilisation solutions.
Questions
What insurance claims services do you offer?
We provide commercial, domestic, and public sector claims handling with specialist expertise in subsidence, property, and casualty claims across the UK and Ireland.
Are you ISO accredited?
Yes, we hold ISO27001 (Information Security) and ISO14001:2015 (Environmental Management) accreditations demonstrating our commitment to quality and sustainability.
Do you offer building repair services?
Our ProACT network provides nationwide building repair services with 2-year workmanship guarantees, covering the UK, Ireland, and Channel Islands.
What ESG initiatives do you support?
We partner with JUST ONE TREE for reforestation, maintain ISO14001 accreditation, and implement sustainability measures including waste reduction and energy efficiency programs.
What are your working hours?
Our office is open Monday to Friday 9:00am-5:30pm. Emergency services are available through our standard contact channels during normal business hours.
Reviews (5)
Elaine McGeachy
Jun 09, 2022
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Shocking! CLAIM STILL ONGOING ONE AND A HALF YEARS AFTER CLAIM STARTED! 84 YEAR OLD MANS PROPERTY. DISGUSTING. NO UPDATES, CONSTANTLY CHASING. DISGUSTING
Giovanni Cadeddu
May 21, 2022
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GHG we're just brilliant. They came out so quick and took control of all the building work at my house. Really happy and very grateful to them
Shirley Smyth
Feb 01, 2022
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Wow! after suffering a traumatic burglary, GHG came round and talked me through my claim. they sorted everything super quick and were polite and caring. thank your for helping me through this horrible experience
Peter Pugh
Aug 11, 2021
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Terrible company to deal with lie to you everytime you speak to them completely incompetent left my family eith an extremely dangerous structure without a care for my young children they shoukd be closed down
Kevin Cakey Evans
Dec 25, 2020
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OMG, what a deceitful underhanded arrogant company. I wish that I had never heard of them. Or SAGA insurance. I can't say too much because as of Friday 5 March we go to the Ombudsmen.
