Business Details
34 Years
experience
International Expat Insurance Solutions
Established in 1992 by Inez Cooper, William Russell has built a reputation as a trusted provider of international insurance solutions for expatriates. Our expertise lies in designing tailored health, life, and income protection policies in partnership with the Allianz group, while maintaining direct responsibility for member experience and claims processing. With over three decades of experience serving expats globally, we combine deep industry knowledge with a commitment to personal service, ensuring clients receive fair premiums, rapid claim handling, and 24/7 support. Our team's extensive understanding of international healthcare systems and regulatory environments enables us to deliver reliable coverage across 190 countries. As a regulated entity under the Financial Conduct Authority, we maintain rigorous compliance standards while prioritising transparency and ethical practices.Our track record of assisting expats with emergency medical evacuations, complex healthcare access, and financial security demonstrates our dedication to client welfare. Through continuous innovation in digital service delivery, we empower members to manage policies efficiently while maintaining human-centric support. Our global network of 1,200+ hospitals and healthcare providers ensures members receive quality care wherever they reside. Having supported expat communities for over 30 years, we remain focused on evolving our offerings to meet changing international living requirements. Client testimonials consistently highlight our proactive approach, clear communication, and exceptional service reliability as key differentiators in the expat insurance market.
Services
Health Insurance
Life Insurance
Income Protection
Group Health Plans
Medical Evacuation
Pre-Existing Condition Coverage
Global Hospital Access
Digital Nomad Insurance
Family Relocation Packages
Corporate Insurance Solutions
Details
- Year established: 1992
Highlights and features
- We offer 24/7 multilingual support for global members
- Our policies provide access to 1,200+ hospitals worldwide
- We maintain 98% client retention through transparent pricing
- Our team has 30+ years' experience in expat insurance
- We process 90% of claims within 48 hours
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
Fastest claim handling
Proactive support
Clear communication
Global hospital access
Fair premiums
Services
International Health Insurance
Comprehensive medical coverage for expatriates across 190 countries. Includes hospital treatment, cancer care, outpatient services, and emergency medical evacuation. Designed for individuals and families requiring reliable healthcare access while living abroad.
Life Insurance
Up to US$2m coverage for expatriates with terminal illness benefits. Provides financial security for dependents with flexible terms. Includes accident cover options and global claim support.
Income Protection
Financial replacement for expats unable to work due to illness or injury. Customisable coverage amounts with global eligibility. Maintains income security during prolonged medical absences abroad.
Group Health Plans
Tailored insurance solutions for international businesses. Covers employees across multiple jurisdictions with centralised administration. Includes family member options and global medical network access.
Medical Evacuation
Specialist repatriation services for medical emergencies. Coordinates safe transport to appropriate facilities. Available as standard component in all health plans with 24/7 assistance.
People
Inez Cooper
Founder
Established William Russell in 1992 with extensive insurance industry experience. Developed pioneering expat insurance solutions through strategic Allianz partnership. Maintains active role in shaping company direction and client service standards.
William Cooper
Blog Contributor
Regular contributor to expat safety resources with expertise in crisis management. Authored practical guidance on terrorism response and global health security for international residents.
Questions
What areas does William Russell cover?
We provide insurance coverage across 190+ countries including Europe, Middle East, Africa, Asia, and South America with access to 1,200+ medical facilities.
How quickly are claims processed?
90% of claims are processed within 48 hours through our streamlined digital system while maintaining personal support from our claims team.
Do you cover pre-existing conditions?
Coverage available for pre-existing conditions subject to medical underwriting. Our team works with applicants to determine appropriate coverage options and exclusions.
What makes your expat insurance different?
We combine 30+ years' experience with 24/7 multilingual support, rapid claims processing, and direct responsibility for member experience while partnering with Allianz for policy backing.
How do I access medical care abroad?
Our members receive immediate access to 1,200+ approved hospitals and clinics worldwide through our global network, with assistance available 24/7 for medical coordination.
Can digital nomads get coverage?
Yes, we offer flexible plans specifically designed for digital nomads with coverage that adapts to changing locations and includes emergency medical evacuation services.
Reviews (4)
Esther Barlow
May 20, 2022
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My spouse and daughters have been with William Russell for decades. I switched my medical insurance to William Russell because I saw differences between these two companies. Susan Kelly and Donna Ayres have been accommodating and efficient. Susan Kelly, thank you for your help with Mr. Barlow's claims.
Peter Arthur
Jul 23, 2021
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I am very happy with the service I received from William Russell regarding the relevant insurance product I selected. They clearly have a very thorough and efficient application handling/customer service process. Highly recommended!
Klaus Schumacher
Jun 05, 2021
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I am since 15 years member had never a claim and l don't know how it will go when l need the help. The 4 Stars are for easy re-newing the yearly policy. I hope l will stay healthy in the future.
Ubudian Roy
May 16, 2021
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Always very polite and friendly, with timely and accurate information. Great folks, one and all. Note that this comment comes from a one time (long ago) senior actuarial underwriter for employee benefit plans at The Prudential (Newark, n. J.).
