Business Details
50+ Years
experience
Emergency
services
Trusted Property Insurance Broker in London
Established in 1971, we are a property insurance broker arranging cover for over 50 billion of UK assets annually. Our approach combines ownership, accountability, and long-term partnerships built on trust and expertise. We specialise in tailored insurance solutions for managing agents, property owners, and developers, ensuring continuity through dedicated teams and single points of contact. With low staff turnover, our experienced professionals deliver market-leading service across residential and commercial risks. We maintain direct client relationships without outsourcing, supported by in-house claims handling and risk mitigation expertise.Our commitment to understanding client needs enables bespoke services, including ancillary policies like Engineering, Professional Indemnity, and Directors and Officers cover. We operate across three UK offices, prioritising efficient excellence and client-centric solutions. Our team includes specialists with over 25 years of sector experience, from underwriting to claims management. We hold authorisation from the Financial Conduct Authority, ensuring regulatory compliance and client confidence. Our reputation for service excellence is built on decades of adapting to client work practices while maintaining industry leadership.
Services
Property Insurance
Directors and Officers Cover
Engineering Insurance
Terrorism Coverage
Claims Handling
Details
- Year established: 1971
Highlights and features
- We have over 50 years of experience in property insurance brokerage
- Our dedicated teams provide tailored insurance solutions for managing agents
- We offer in-house claims handling with direct client representation
- Low staff turnover ensures continuity of service and expertise
- We are authorised and regulated by the Financial Conduct Authority
Associations and certifications
- Financial Conduct Authority
Services
Property Insurance
We specialise in arranging comprehensive building insurance for managing agents and property owners. Our service includes risk assessment, policy placement, and ongoing support tailored to individual client needs. With access to major insurers, we ensure competitive pricing and coverage for residential and commercial properties.
Directors and Officers Cover
This protection covers directors of property management companies against personal liability claims. We provide policies with flexible limits and unique features like Leasehold Valuation Tribunal defence. Our offering ensures compliance with legal requirements while mitigating financial risks from management decisions.
Engineering Insurance
We arrange engineering insurance for lifts, boilers, and mechanical systems requiring statutory inspections. Our policies cover sudden damage and include inspection services. We source competitive rates from institutional insurers to protect critical building infrastructure and ensure regulatory compliance.
Terrorism Coverage
We provide terrorism insurance through Pool Re or alternative Lloyd's markets. Our policies cover specified risks while excluding war-related incidents and cyber threats. We offer flexible options to meet different property requirements and risk profiles across the UK.
Claims Handling
Our in-house claims team manages the entire claims process from notification to resolution. We coordinate with insurers and loss adjusters to expedite settlements while providing risk mitigation advice. This direct approach minimises business disruption and ensures client representation throughout the claim lifecycle.
People
Benjamin Kaye
Director
Benjamin joined St Giles as a broker after graduating from Nottingham University. He specialises in residential and commercial property insurance for managing agents, property owners, and developers. With extensive market exposure, he provides expert risk placement solutions.
Andy Coulston
Managing Director
Andy has over 25 years of property insurance experience, including underwriting and claims roles. As Managing Director, he oversees department operations while maintaining direct client advisory responsibilities for property insurance placement and servicing.
Questions
What types of property insurance do you offer?
We provide building insurance for residential and commercial properties, including ancillary covers like Engineering, Directors and Officers, and Terrorism policies tailored to client requirements.
How do you handle insurance claims?
We assign dedicated claim handlers who manage the process directly, coordinating with insurers and providing risk mitigation advice to ensure swift resolution without outsourcing to third parties.
Are you regulated by any official body?
Yes, we are authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 311167) for insurance and financial services activities.
What areas do you cover?
We operate nationwide from three UK offices in London, Ringwood, and Liverpool, serving clients across residential and commercial property sectors.
Do you offer terrorism insurance coverage?
Yes, we arrange terrorism coverage through Pool Re or alternative Lloyd's markets, with exclusions for war-related risks and cyber threats as specified in policy terms.
How are engineering insurance policies structured?
Our engineering policies cover sudden damage to lifts, boilers, and plant equipment, including mandatory inspection services sourced from institutional insurers to meet regulatory requirements.
Reviews (4)
Indie Oliver
Nov 14, 2021
Report
All dealings with St Giles are professional and responses are very prompt, with special thanks to David Charnaud for going above and beyond to smoothly switch policies over for us.
Chris Brown
May 27, 2021
Report
Lauren at Stiles Group was very helpful and always quick to respond with advice and updates. She arranged for my claim for water damage in my flat to be processed and paid up by insurers Allianz much quicker than I had anticipated. A big thank you to Lauren and St Giles, excellent customer service. Chris Brown
Simon Cable
Mar 03, 2021
Report
I have been using Benjamin Kaye for a 5+ years now. Always a pleasurable, professional and efficient experience. Wouldn't use anyone different. Highly recommend. 5 Stars *****
Lee-Anne Karsten
Feb 11, 2021
Report
We have received excellent service and personable demeanor regarding questions, concerns and needs we have. We highly appreciate you and your staff. They are pleasant, kind, courteous with a vast knowledge base. What a great reflection of team. All of my experiences with your group have been positive to me (that isn't the case in every organization, so I don't mind, at all, giving credit where it's due)
