Business Details
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Trusted Insurance Solutions in the UK
Performance Direct stands as one of the UK's leading independent insurance brokers, delivering tailored insurance solutions since our inception. As a family-run enterprise, we combine the advantages of competitive pricing with a genuine personal service, ensuring clients receive optimal coverage and value. Our expertise spans car, home, motorcycle, van, business, and travel insurance, alongside specialist policies for unique vehicles and properties. Leveraging advanced technology, we streamline policy management through digital platforms while maintaining a dedicated support team available 24/7.With a 40-year heritage and Chartered Insurance Broker status, we uphold the highest professional standards, prioritising client satisfaction and transparency. Our commitment to excellence is reflected in our Trustpilot 'Excellent' rating, supported by over 14,000 reviews, and our authorisation by the Financial Conduct Authority. Whether insuring a classic car, a commercial property, or arranging travel coverage, we provide expert guidance and responsive claims handling to meet diverse client needs across the UK.
Services
Car Insurance
Home Insurance
Motorcycle Insurance
Van Insurance
Business Insurance
Travel Insurance
Classic Car Insurance
Landlord Insurance
Motorhome Insurance
Cyber Liability Insurance
Highlights and features
- We are Chartered Insurance Brokers with a 40-year heritage of excellence.
- Our independent status allows unbiased comparisons across leading UK underwriters.
- 24/7 claims helpline and dedicated UK-based support team.
- Specialist knowledge in classic car, van, and commercial insurance policies.
- Award-winning digital tools for policy management and instant quotes.
Associations and certifications
- Chartered Insurance Broker
- Financial Conduct Authority (FCA)
What people say
Competitive prices
Responsive claims team
Easy online management
Specialist coverage options
24/7 support
Services
Car Insurance
Performance Direct offers comprehensive car insurance policies tailored to standard, classic, and modified vehicles. Our coverage includes third-party liability, fire and theft protection, and fully comprehensive options with benefits like windscreen repair and breakdown assistance. With competitive pricing and a 24/7 claims service, we cater to both private and commercial drivers seeking reliable vehicle protection.
Home Insurance
Our home insurance policies provide robust coverage for buildings, contents, and combined protection across residential and commercial properties. Specialist options include landlord insurance, home office coverage, and policies for holiday homes. Clients benefit from flexible payment plans, dedicated account management, and streamlined claims processing through our UK-based team and digital platforms.
Business Insurance
Tailored business insurance solutions protect enterprises of all sizes, including public liability, professional indemnity, and cyber liability policies. Sector-specific options cover shops, offices, restaurants, salons, and tradespeople. We offer fleet insurance, motor trade coverage, and policy extensions like tools-in-transit, ensuring comprehensive risk management for UK businesses with support from experienced account handlers.
Travel Insurance
Performance Direct provides single-trip, multi-trip, and annual travel insurance policies for UK residents. Coverage includes medical emergencies, trip cancellations, and personal liability, with options for adventure holidays and exotic destinations. Our policies offer 24/7 assistance, competitive pricing, and specialist support for business and leisure travellers requiring flexible, reliable journey protection.
Motorcycle Insurance
Specialist motorcycle insurance caters to standard, performance, and classic bikes, with coverage options from third-party to fully comprehensive. Policies include breakdown assistance, legal protection, and discounts for advanced riders. Leveraging our expertise in performance vehicles, we deliver competitive premiums and dedicated claims support tailored to enthusiast owners across the UK.
Questions
What types of insurance does Performance Direct offer?
We provide car, home, motorcycle, van, business, travel, and specialist insurance policies including coverage for classic vehicles, landlords, and commercial operations across the UK.
Can I manage my policy online?
Yes, our Insurance Account and mobile app allow policy management 24/7, including document access, renewals, and claims reporting with real-time updates.
Are there discounts for multi-policy holders?
We offer competitive bundling options for clients combining multiple insurance products, which may reduce overall premiums while maintaining comprehensive coverage.
How do I report a claim outside office hours?
Our 24/7 claims helpline (01708 925 057) and online portal enable immediate reporting for motor, home, and business claims, with emergency assistance available at all times.
Is Performance Direct FCA regulated?
Yes, we are authorised and regulated by the Financial Conduct Authority (registration 307002), ensuring adherence to strict financial and service standards.
Do you cover modified or classic vehicles?
Specialist policies are available for modified cars, classic vehicles, and performance motorcycles, with tailored coverage reflecting their unique value and usage requirements.
Reviews (6)
Sherrie Herridge
May 19, 2022
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Easy to fill in quotation request details online, via confused.com. When she rang to check these details, Lynda was delightful, very helpful, very clear to understand on the phone. The e-mail address I received in the initial welcome letter did not work and my request was bounced back to me - might be worth checking?
Lynn Am
May 18, 2022
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BEWARE OF THESE SCAMMERS! Another fraudulent company linked to Grove and Dean and based from the same premises in Romford. These companies trick you into buying their policies and, the very next day call you and make up a story that you have filled in the forms incorrectly and you either have to pay hundreds extra or you will have your policy cancelled and they will keep a premier for their troubles.
There are a few companies doing this now, all committing fraud. WE have reported these two to the Motor Insurance Bureau and they said they have numerous cases against these companies and are currently investigating them. Their supposed 5 star reviews are all paid reviews and company employees. DO NOT EVEN THINK OF USING THESE COMPANIES, THEY WILL STEAL YOUR MONEY!
There are a few companies doing this now, all committing fraud. WE have reported these two to the Motor Insurance Bureau and they said they have numerous cases against these companies and are currently investigating them. Their supposed 5 star reviews are all paid reviews and company employees. DO NOT EVEN THINK OF USING THESE COMPANIES, THEY WILL STEAL YOUR MONEY!
Russ Jagger
May 18, 2022
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Spoke with Lynda who provided excellent service during a quote to renew my Motorhome insurance. I originally was going to not renew due to finding a cheaper quote however due to Lynda's expertise and confirming I could use my maximum no claims earned on a car on the Motorhome (several other providers said no to this) it brought down the premium. There was still another quote I had been given which was slightly cheaper, but due to the great service and expertise provided by Lynda I decided this outweighed choosing a slightly lower premium elsewhere so have stayed with Performance Direct for another year.
Ian Fowlie
May 17, 2022
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I contacted Performance Direct today after looking at my renewal insurance policy which didn't identify the agreed Classic value of 12000. I spoke to Max on the Service Desk who was excellent. As explained, I was a bit concerned that the agreed valuation wasn't in the new contract/policy, but he assured me that the valuation they the agreed valuation would be current for a period of two years and that all the photos sent last year would be transferred to the new insurer. He was very patient, understanding and more than helpful. If this is a reflection of the Service provided by Performance Direct then I will certainly be using them in the future. Thank you.
Gerry O.
Apr 03, 2022
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Genuinely one of the most difficult and stressful insurance brokers/policies i've ever had. This one proved the adage of you get what you pay for. Really poor experience overall. At the start - dead easy to deal with and their rates look fantastic. But, once you sign its a different story. They had an issue (incorrectly) with my no claims - they threatened me multiple times with insurance withdrawal and legal measures by letter.
You cant reach them back and when you do, it's generally someone answering in the wrong dept (this is a near constant with them) The website is slow and clunky and generally unhelpful. They incorrectly took my named driver (verbal change) and managed to spell both 1st and 2nd names wrongly (both are common UK names. eg Ruth was spelled Ruff!) - again, took over 6 weeks to get resolved. Today I had to contact them again. Again, usual slow and uninterested service. I wanted to cancel - and the small print kicks in. Clawback commission 40! Broker cancellation 75
You cant reach them back and when you do, it's generally someone answering in the wrong dept (this is a near constant with them) The website is slow and clunky and generally unhelpful. They incorrectly took my named driver (verbal change) and managed to spell both 1st and 2nd names wrongly (both are common UK names. eg Ruth was spelled Ruff!) - again, took over 6 weeks to get resolved. Today I had to contact them again. Again, usual slow and uninterested service. I wanted to cancel - and the small print kicks in. Clawback commission 40! Broker cancellation 75
Helen Cringle
Mar 25, 2022
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Do not use! After not cancelling a policy on time but them still taking direct debits, they charged us a cancellation fee when we no longer owned the vehicle! Their fees did not add up either.being told by one member of the company they would reimburse the overpaid direct debits, the next team member wanted an "admin broker" fee which did not make sense, and plucked from thin air! Not a good company! Go elsewhere
