Business Details
Emergency
services
Global Marine & Transit Claims Specialists
Established in 1861, W K Webster has built an unparalleled reputation as the world's leading marine and transit claims consultancy. Our expertise spans over 160 years of delivering proactive, innovative solutions to insurers and companies managing retained risk, supported by a global team of 250 professionals across the UK, Europe, Singapore, and the USA. We combine deep industry knowledge with cutting-edge technology, including our ISO/IEC 27001-certified ClaimsConsole platform, to provide secure, efficient claims management tailored to client needs.Our services encompass cargo claims, hull claims, recoveries, and specialized divisions for fine art, self-storage, and inland marine claims. With 24/7/365 emergency response capabilities and a commitment to continuous improvement, we maintain rigorous compliance with international standards while prioritizing client transparency and satisfaction. Our strategic investments in automation, blockchain, and AI-driven solutions position us at the forefront of insurtech innovation, ensuring clients benefit from both heritage and modern efficiency.
Services
Marine Claims Management
Cargo Claims Handling
Recoveries & Subrogation
Hull Claims Services
Inland Marine Claims
Self-Storage Claims
Fine Art & Specie Claims
Automotive Transit Claims
Casualty Response
Insurtech Solutions
Highlights and features
- We have over 160 years of specialized experience in marine and transit claims.
- Our ISO/IEC 27001-certified systems ensure secure, compliant data management.
- We operate 24/7/365 emergency response teams across three global hubs.
- Our proprietary ClaimsConsole technology enables real-time claims analytics.
- We maintain a 99% in-house recovery case handling rate with 500+ years combined expertise.
Associations and certifications
- ISO/IEC 27001:2022
Services
Marine Claims Management
We provide comprehensive marine claims management from first notice to final settlement, serving insurers and self-insured entities globally. Our services include delegated authority management, loss funding, and real-time data analytics. With 24/7/365 response capabilities and a network of survey agents, we ensure efficient resolution for all cargo types and claim complexities.
Hull Claims Services
Our global hull claims division offers 24/7 emergency response for maritime casualties, including collisions, groundings, and salvage operations. We provide technical expertise, legal advice, and security guarantees through teams in London, Singapore, and New York. Services include VDR analysis, towage quotations, and dispute resolution via negotiation or arbitration.
Recoveries & Subrogation
We operate the world's largest in-house marine recoveries team, handling 99% of cases internally with 40+ specialists across four continents. Our experts pursue recoveries against logistics providers, carriers, and insurers, leveraging 500+ years of combined maritime experience. We specialize in subrogation claims for cargo losses and third-party liability recovery.
Inland Marine Claims
We manage US inland marine claims for transported or stored property, including construction equipment, mobile medical units, and technology shipments. Our dedicated teams provide customized solutions for insurance carriers and corporate clients, with expertise in fine art, specie, and self-storage claims handling.
Insurtech Solutions
Our ISO-certified ClaimsConsole platform offers real-time claims tracking, data analytics, and API integrations. We develop blockchain document transfer systems, robotic process automation, and AI-driven photo analysis tools to enhance claims efficiency. These innovations support automated handling of high-volume, low-value claims for modern risk transfer programs.
Questions
What types of marine claims do you handle?
We manage all marine and transit claims including cargo losses, hull damage, salvage operations, and liability claims for insurers and self-insured entities globally.
How does your 24/7 claims service work?
Our global teams in London, Singapore, and New York provide round-the-clock response for emergency claims, with dedicated CAT teams activated for catastrophic incidents.
What technology platforms do you offer?
We provide ClaimsConsole® for real-time claims tracking, ClaimantPortal for eFNOL, and API integrations with client systems, all operating in ISO/IEC 27001-certified environments.
How do you handle international claims?
With hub offices in four continents and a global network of survey agents, we manage cross-border claims in multiple currencies and languages, ensuring local compliance and cultural awareness.
What specialized claims services are available?
We offer dedicated divisions for fine art/specie claims, self-storage protection plans, automotive transit losses, and inland marine claims with industry-specific expertise.
How are recoveries managed?
Our in-house recovery team pursues subrogation claims against logistics providers and insurers, maintaining 99% internal case handling with legal and maritime specialists.
Reviews (6)
Jacqueline Waters
Feb 19, 2022
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Horrible service! If I would ever store my belongings I will make sure to find out first who the insurance company is. I definitely want nothing to do with this insurance company. I'm still waiting on a check for the past 3 months. No wonder they have such bad reviews.
Herterrica Green
Feb 17, 2022
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Jared I am going through the same thing with Istorage in Katy TX. My storage was broken into in September and I am still trying to call Pascual Garcia with no call backs, no email returns NOTHING! He talked to me like THREE times then stop answering or returning my calls. You cant tell me this is inside job FRANK is no HELP either. It happened during the transition which they told one no so the previous company like its not our responsibility bc it happened during the transition and put it on the company who owes it now but both parties have the same "INSURANCE COMPANY" we need to find all parties who is going through this to file a group civil suit against this company.
I am still paying this company but I will be removing my things soon my whole house is in this storage. I will find a way to bring this company down or parties responsible i had more 5000 worth of things stolen out my storage.
I am still paying this company but I will be removing my things soon my whole house is in this storage. I will find a way to bring this company down or parties responsible i had more 5000 worth of things stolen out my storage.
Jared Sipple
Jul 14, 2021
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Critical: Professionalism, Quality, Responsiveness, Value Having a terrible time getting money for a claim submitted by a storage facility. Close to $10,000 worth of my belongings were stolen from me and this company is being no help in finalizing the claim.
Michael S.
May 12, 2021
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Can't even express how frustrating and disappointing the service was. After paying upfront for moving insurance, they are unwilling to acknowledge damage done (movers' packing list indicated I "packed" my own clothes washer? The movers put it on a truck; what "packing" was needed for that?) and they keep reducing the claim value to an amount less than the deductible. They have not adhered to the terms of the insurance contract and seem unwilling to respond to my latest messages.
Dot Spencer
Feb 13, 2021
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Critical: Professionalism, Quality, Responsiveness, Value Throughout the entirety of my claim, NOT once did my claims adjuster ever reached out to me, responsed to me, nor did he even deal with me at all. Its been 4 months, and I STILL have NOT received my claims settlement.
Michelle Precia
Nov 13, 2020
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I filed a claim back in May of 2020 with SROA, property manager Shaun.he submitted the paperwork. I received an email from WKWebster, Pascual Garcia, on July 9, 2020, stating they were ready to payout my claim and it would be deposited via wire transfer to my Credit Union within 5-10 days. Ten days came around and no deposit. I contacted Mr. Garcia and he said it was deposited July 15th. My CU has no deposit and none pending from WKW.
I asked for a receipt of deposit and was told the Accounting Dept. was in London and one couldn't be obtained. I tried calling Mr. Garcia again and received no answer. I feel like I've been scammed. I paid for insurance with SROA and they basically brushed me off after WKWebster took over. I wouldn't recommend this storage facility or insurance company
I asked for a receipt of deposit and was told the Accounting Dept. was in London and one couldn't be obtained. I tried calling Mr. Garcia again and received no answer. I feel like I've been scammed. I paid for insurance with SROA and they basically brushed me off after WKWebster took over. I wouldn't recommend this storage facility or insurance company
