Business Details
Emergency
services
Trusted Insurance Services in Guildford
Home & Legacy Insurance Services has operated as a trusted provider of insurance solutions, forming part of the Allianz Group's global network. Established to deliver household, landlord, and travel insurance products, we have maintained authorization and regulation by the Financial Conduct Authority, ensuring compliance with rigorous industry standards. Our commitment to policyholders has remained unwavering, with dedicated processes for claims handling and customer support throughout our operational history. Following the decision to close our business on 30th June 2024, we have implemented alternative arrangements to ensure continuity of service for existing customers. Our team of experienced professionals has prioritized transparent communication and adherence to regulatory obligations, maintaining the trust of brokers and policyholders alike.We have provided detailed policy documentation and maintained robust data protection practices, aligning with legal requirements and customer expectations. While ceasing new business activities in May 2023, we have continued supporting existing policies through transition arrangements with partner insurers. Our legacy reflects a dedication to fair product governance and customer-centric service delivery, even during periods of organisational change. We have maintained comprehensive records and accessible information through our document library, accommodating diverse customer needs with alternative format requests. As a subsidiary of Allianz Holdings plc, we have leveraged global expertise while maintaining local market responsiveness throughout our operations.
Services
Household Insurance
Travel Insurance
Landlord Insurance
Legal Expenses Cover
Rent Protection
Highlights and features
- We are part of the Allianz Group, a global leader in insurance services
- Our operations were regulated by the Financial Conduct Authority
- We implemented alternative arrangements for continued customer support post-closure
- Our team maintained product oversight and governance procedures during transition
- We provided comprehensive policy documentation and claims handling arrangements
Associations and certifications
- Financial Conduct Authority
Services
Household Insurance
Our household insurance provided comprehensive protection for residential properties, covering buildings and contents against specified risks. Policies included options like Prestige Home and Ultimate Home variants with tailored features. We maintained detailed policy wordings and information documents for transparency and customer understanding.
Travel Insurance
Travel insurance solutions covered single and multi-trip requirements with policies administered through Allianz Global Assistance. Products offered protection against common travel risks with clearly documented terms and conditions. We ensured continuity of claims handling through designated partner arrangements post-closure.
Landlord Insurance
Specialist landlord insurance included property protection, legal expenses, and rent protection options. Policies like Ultra Landlord provided tailored coverage for rental property owners. We maintained clear documentation and transition arrangements for ongoing support requirements.
Legal Expenses Cover
Legal expenses insurance provided financial protection for specified legal matters affecting property owners. Policies included defined coverage parameters with dedicated claims processes managed through partner insurers. Documentation detailed specific terms and claim submission procedures.
Claims Handling
We maintained structured claims handling arrangements with multiple insurers to ensure post-closure continuity. Customers were directed to contact relevant insurers based on policy specifics through documented procedures. Transition arrangements included clear communication channels and support mechanisms for ongoing claims.
Questions
What happened to Home & Legacy Insurance Services?
The business closed operationally on 30th June 2024 following Allianz Holdings plc's decision. Alternative arrangements are in place for continued support through partner insurers.
How do I make a claim on my policy?
Contact the insurer specified in your policy schedule through the designated channels. Partner insurers include Allianz Global Assistance, Markel International, and HDI Specialty.
Where can I find my policy documents?
Electronic copies are available in our Document Library. Search by product type for policy wordings, IPIDs, and other insurance documentation.
What support exists for policyholders after closure?
Continuity arrangements include ongoing claims handling, policy administration, and customer support through designated insurers and service providers.
Reviews (1)
Gary Malsbury
May 26, 2022
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As with all insurance companies they can only really be judged when there is a claim. Home and Legacy really do provide incredible service in the event of a claim. They dealt with my claim with efficiency, promptness and reasonableness. I was truly amazed. I submitted quotes and was paid within 6 days! Great service from Hayley. I Highly recommend this company.
