Business Details
Trusted Insurance Services in Exeter
Established as a mutual society, we operate with a clear focus on prioritising our members' interests above all else. Our unique structure as a member-owned organisation allows us to reinvest all profits directly into enhancing policy benefits, maintaining competitive pricing, and delivering exceptional service standards. With specialist expertise in life insurance, income protection, and health insurance, we combine decades of industry experience with a deep understanding of individual and business client needs. Our commitment to transparency ensures straightforward policy terms, while our claims process demonstrates a consistent track record of fair assessments and timely payouts.Through continuous market benchmarking, we guarantee quality coverage at fair prices, supported by a dedicated team that values personal relationships and responsive customer care. Our innovative approach extends to digital tools like our income risk calculator and customisable client reports, alongside exclusive member benefits including remote GP consultations. As an authorised institution regulated by the Prudential Regulation Authority and Financial Conduct Authority, we maintain rigorous compliance standards while championing accessibility through our vulnerable customers charter and financial hardship support initiatives.
Services
Life Insurance
Income Protection
Health Insurance
Multi-Benefit Plans
Member Benefits
Highlights and features
- Mutual ownership structure prioritises member interests over shareholder dividends
- Reinvest all profits to improve policy benefits and maintain affordable premiums
- Specialist underwriting considers applications on individual merits
- Regulated by both the Prudential Regulation Authority and Financial Conduct Authority
- Innovative digital tools support personalised client consultations
Associations and certifications
- Prudential Regulation Authority
- Financial Conduct Authority
Services
Life Insurance
Specialist life insurance solutions designed for both healthy individuals and those with serious medical conditions. Our policies provide financial security for dependants while maintaining flexibility to adapt to changing life circumstances. With clear terms and a proven track record of fair claims assessment, we ensure straightforward protection that prioritises policyholder needs through our mutual ownership model.
Income Protection
Comprehensive income protection plans covering a wide range of occupations with tailored benefit structures. These policies provide financial continuity during periods of illness or injury, featuring customisable payment terms and support tools like our income risk calculator. Our claims process demonstrates consistent payout reliability backed by specialist underwriting expertise.
Health Insurance
Flexible health insurance options offering quick access to private healthcare services for individuals, couples, and families. Our plans combine traditional coverage with innovative member benefits including remote GP consultations and annual health checks. The guided option provides cost-effective solutions without compromising on essential medical coverage quality.
Multi-Benefit Plans
Customisable insurance packages combining income protection and life insurance benefits under single policies. This integrated approach allows tailored risk management solutions with coordinated features, supported by specialist expertise in both protection areas to create comprehensive financial safety nets for policyholders.
Member Benefits
Exclusive benefits package for policyholders featuring digital health services, financial support tools, and specialist resources. Includes the HealthWise app for medical expert access, income risk assessment tools, and research insights to help members make informed protection decisions aligned with their specific needs.
Questions
What insurance products do you offer?
We provide life insurance, income protection, health insurance, and combined multi-benefit plans tailored to individual circumstances.
How are you different from other insurers?
As a mutual society owned by members, we reinvest profits to improve benefits rather than paying shareholder dividends.
Can I get help with financial hardship?
We offer support options for members facing temporary financial difficulties while maintaining their insurance coverage.
How do I make a claim?
Claims can be submitted via phone, post, or online portal with required documentation during our operating hours Monday to Friday.
Do you cover pre-existing conditions?
We assess applications individually, often approving cases other insurers might decline through our specialist underwriting process.
What member benefits are available?
Policyholders receive exclusive benefits including remote GP appointments, health checks, and access to financial planning tools.
Reviews (6)
Stephen Turner
Jun 23, 2022
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Always on hand and easy to contact regarding any questions we have about our applications, cover and underwriting of our clients.
Jack Liondaris
Jun 22, 2022
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Stay well clear of this insurance company - When I have needed this company they have always had an excuse as to why they cannot help. Not sure what I have paid for. been with them over 2 years! Will be making a formal complaint to the regulatory body.
Sinead Mansell
Jun 14, 2022
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Edward explained all the products offered by The Exeter and answered any questions I had. The webinar was very useful to get an overview on how the products work & what sets them aside from other providers.
Ian Oakley
May 24, 2022
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This was my first time dealing with The Exeter and to be honest, I only accepted the invitation to build up my CPD hours. I took a lot from the presentation and have instructed all of my adviser to watch the presentation as I feel that the IP offering is excellent and we should be selling a lot more Loved the toolbox, a great sales aide
Trish Hilton
Apr 13, 2022
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Their staff are very pleasant and helpful when you speak with them and they always keep you upto date with what concerns you.
Glenn Packer
Jul 08, 2021
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Terrible service or no service bordering criminal. Online gp just says call your gp or 111 Will try to get out of any claims with completely unrelated previous conditions after long waits and will schedule your rejection on the day they collect more money to get that one last payment.
