Business Details
41 Years
experience
Independent Insurance Broker in Hoddesdon
Established over 40 years ago, Ashbourne Insurance operates as a family-run independent insurance broker serving Hertfordshire and the surrounding regions. Our reputation is built on delivering tailored insurance solutions for both personal and business clients, combining local expertise with a commitment to exceptional service. Recognised with the Federation of Small Businesses' Service Excellence award, we prioritise face-to-face interactions and avoid call centres, ensuring clients receive personalised advice from experienced professionals.As an FCA-authorised broker, we maintain partnerships with leading insurers to offer competitive policies while maintaining transparency and fairness in all dealings. Our approach focuses on understanding individual client needs to provide coverage that evolves with their changing requirements.
Services
Business Insurance
Commercial Fleet Insurance
Tradesmen Insurance
Home Insurance
Motor Insurance
Travel Insurance
Specialist Insurance
Taxi Insurance
Details
- Year established: 1985
Highlights and features
- We offer 40+ years of independent insurance expertise in Hertfordshire
- Our team provides face-to-face advice without call centre intermediaries
- FCA-authorised professionals negotiate exclusive deals unavailable on comparison sites
- Personalised policy management with named advisers for continuity
- Award-winning commitment to service excellence recognised by local businesses
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Competitive pricing
Tailored solutions
Saved over 75
Professional advice
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to Hertfordshire enterprises. Our policies protect against property damage, liability claims, and business interruption. With access to specialist insurers, we create customised packages for diverse industries including tradesmen, professional services, and fleet operators.
Home Insurance
Our home insurance policies protect Hertfordshire residents' properties and possessions. We offer buildings, contents, and combined cover with flexible excess options. The team ensures policy terms match individual needs, including specialist coverage for high-value items or unique property features.
Motor Insurance
We arrange competitive motor insurance for private and commercial vehicles across Hertfordshire. Services include private car, taxi, and fleet policies with options for comprehensive cover, breakdown assistance, and no-claims bonus protection tailored to individual driving requirements.
Travel Insurance
Our travel insurance policies cater to Hertfordshire residents' domestic and international travel needs. Coverage includes medical emergencies, trip cancellations, and baggage protection. We offer single-trip, annual multi-trip, and specialist policies for older travellers or those with pre-existing medical conditions.
Specialist Insurance
We source specialist insurance solutions for unique requirements across Hertfordshire. This includes taxi insurance, professional indemnity, and bespoke commercial risks. Our broker status allows access to niche insurers who provide coverage that standard policies often exclude.
People
Emma Sibthorpe
Senior Sales Advisor
With over 15 years' experience in insurance sales, Emma specialises in matching clients with appropriate coverage. She focuses on building long-term relationships and ensuring policyholders understand their coverage details and renewal options.
Paul Richardson
Operations Manager
Paul oversees daily operations with 20+ years' insurance industry experience. He ensures efficient claims processing and maintains quality control across all client interactions while managing regulatory compliance requirements.
Matthew Hunt
Commercial Sales Director
As Commercial Sales Director, Matthew develops business insurance strategies with 25 years' sector expertise. He leads corporate client relationships and negotiates favourable terms with insurer partners for complex commercial risks.
Questions
What insurance products do you offer?
We provide home, motor, business, travel, and specialist insurance including taxi and fleet policies tailored to Hertfordshire clients' needs.
Are you regulated by any official body?
Yes, we're authorised and regulated by the Financial Conduct Authority (FCA) under reference number 303893.
How do you differ from online comparison sites?
Unlike comparison sites, we offer face-to-face advice and exclusive deals unavailable through third-party platforms or call centres.
Do you serve businesses outside Hertfordshire?
While based in Hoddesdon, we primarily serve Hertfordshire and Essex businesses but can assist clients nationwide through our broker network.
How does your policy renewal process work?
We send timely reminders and proactively search for better coverage options before your policy expires.
Can I speak to an advisor directly?
Yes, our experienced team including Paul Richardson and Matthew Hunt are available via phone or in-person consultations.
Videos
Reviews (5)
Ashley Richardson
May 30, 2022
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Ashbourne Insurance have done my business and personal insurances for a few years now, they always provide a great service, always there to answer the phone and deal with any queries, highly recommend!
Hannah Green
Apr 07, 2022
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Great company- found me an asking deal on my insurance, not only did it save me money but also I received amazing customer service from everyone at Ashbourne who really went the extra mile. 5*
Brad Baker
May 27, 2021
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I use Ashbourne for my landlord insurance, my fleet policy for the business and our PI and liability insurance. The team always pick the phone up to help when needed. any changes i may need to make the team deal with it straight away. The communication is second to none. We have been caught short in the past using compare websites and just taking the cheapest option, with Ashbourne they talk you through everything so you know should anything happen these guys have you covered.
Matt Mcintyre
Apr 15, 2021
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I've been a customer of Ashbourne insurance for more than thirty years but I realised there charging me 62.00 on top of my policy I'm not happy about this and won't be using them next year unless they offer me some sort of refund. Thirty odd years of business I've given this company no more
Ashley Samuels
Jun 20, 2020
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We are so pleased we used Ashbourne Insurance rather than a comparison website, as they do it all for you. I have been working with Denise and she has been an asset to work with, such a personal services she has offered me and also I have been able to call and email her anytime with questions and additions to my insurance plan. Denise took the time to understand our business needs to make sure she could get the best possible price and the best possible service package for us. Thanks Denise for all your help and look forward to working with you again. AS
