Business Details
20 Years
experience
Expert Liability Claims Handling Services in the UK
Phoenix Liability Services was established in 2006 to deliver specialist, client-focused liability claims handling and investigation services to insurer and insured clients. Operating from multiple locations across the UK, we provide a national and local service specialising in Casualty, Third Party Property Damage, Disease, and Motor Liability claims. Our approach combines thorough investigation, technical expertise, and transparent communication to achieve optimal financial and reputational outcomes for clients. With over 150 years of combined experience among our five partners and a team of 50 skilled professionals, we prioritise technical excellence, value for money, and integrity.Our services include full claims handling, TPA services, risk management advice, training, and detailed management information (MI) claims analysis. Clients consistently praise our speed of response, pragmatic approach, and ability to balance desktop and traditional investigation methods. We foster a supportive 'family' environment for our team and maintain long-term client relationships built on trust, reliability, and a commitment to continuous innovation. Our success includes reducing claim life-cycles, litigation rates, and enhancing client reputations through fair and accurate reserving practices.
Services
Casualty Claims
Disease Claims
Motor Claims
TPA Services
Risk Management
MI Analysis
Details
- Year established: 2006
Highlights and features
- We offer over 150 years of combined experience in liability claims handling.
- Our team provides transparent and integrity-driven service delivery.
- We deliver tailored solutions with a client-focused approach.
- Our nationwide presence ensures local and national coverage.
- We maintain a supportive environment fostering expert claims management.
What people say
Thorough and personal service
Speed of response
Pragmatic approach
Highly professional involvement
Market leaders
Services
Casualty Claims
We investigate and manage employers', public, and product liability claims with technical precision. Our approach balances desktop analysis and fieldwork to ensure accurate reserving and reputational protection. Clients benefit from rapid response times and outcomes-focused strategies.
Disease Claims
Specialist handling of occupational disease claims leverages our team's deep expertise. We provide thorough investigations and pragmatic solutions for complex long-tail cases, particularly in sectors like manufacturing and construction, ensuring compliance and cost-effectiveness.
Motor Claims
Our experienced motor accident investigators deliver high-quality reports enabling swift liability assessment. Using modern techniques, we analyse collisions to provide insurers with clear, actionable insights while maintaining rigorous evidential standards.
TPA Services
We offer comprehensive third-party administration services including delegated authority claims handling. Our MI-driven approach ensures transparency, consistent outcomes, and risk mitigation aligned with client business objectives.
Risk Management
Our advisory services focus on proactive risk mitigation through tailored training and strategic recommendations. By analysing claims data patterns, we help clients reduce future liabilities and improve safety frameworks across sectors.
People
Alun Gwatkin
Managing Partner
With 38 years in liability claims, Alun specialises in industrial, public sector, and agricultural claims. He co-founded Phoenix and oversees operations in Dartmouth and Mold.
Clive Davies
Partner
Clive has 35+ years in liability claims, focusing on construction and sports leisure sectors. He manages southern operations from Milton Keynes.
Paul Titterington
Partner
Paul specialises in plant hire and utility claims. He leads operations in Manchester and Glasgow, leveraging extensive adjusting experience since 2019.
Rob Millross
Partner
Rob has 30+ years handling major losses and fatalities. He oversees Leeds, Nottingham, and Newcastle offices with expertise in social housing and retail sectors.
Mark Whaley
Partner
Mark joined Phoenix in 2020 with 30 years in EL/PL claims. His focus areas include manufacturing and sports liability, based in Mold.
Questions
What services do you offer?
We specialise in liability claims handling, including casualty, disease, motor, and third-party property damage claims, plus TPA services and risk management advice.
How experienced is your team?
Our five partners have 150+ years of combined experience, supported by 50 skilled professionals across the UK.
How do you handle disease claims?
Our dedicated team uses specialist expertise to manage occupational disease claims with technical precision and client-focused outcomes.
Which areas do you serve?
We operate nationwide across the UK, including Scotland, Northern Ireland, Yorkshire, and the South West.
