Business Details
50+ Years
experience
Global Healthcare Services for a Healthier Future
As a global healthcare company established in 1947, we have dedicated over seven decades to improving lives through comprehensive health solutions. Our mission focuses on delivering accessible, high-quality care across insurance, clinics, hospitals, dental services, and aged care facilities. With operations in over 20 countries, we serve 60 million customers worldwide, prioritising reinvestment of profits to enhance patient experiences. Our digital innovation, including Blua, transforms healthcare accessibility while maintaining a commitment to sustainability.By aligning human health with planetary well-being, we address climate challenges through responsible practices. Our diverse workforce of clinicians, professionals, and caregivers ensures personalised care, reflecting our core belief that businesses must drive positive social change. Through transparency and ethical governance, we uphold trust as a customer-centric organisation without shareholders.
Services
Health Insurance
Health Clinics
Digital Healthcare
Hospital Care
Dental Care
Aged Care
Health Assessments
Mental Health Support
Chronic Care Management
Physiotherapy
Details
- Year established: 1947
Highlights and features
- We have over 75 years of experience in global healthcare services.
- Our digital health platform, Blua, enhances care accessibility.
- We reinvest profits to improve healthcare experiences worldwide.
- We integrate sustainability into all aspects of healthcare delivery.
- Our customer-centric approach prioritises personalised care without shareholders.
Services
Health Insurance
We provide tailored health insurance solutions for individuals, businesses, and SMEs across 12 countries. Our coverage includes hospital treatment, outpatient care, and dental services. By reinvesting profits, we ensure accessible, high-quality care while maintaining affordability for diverse customer needs.
Digital Healthcare
Blua, our digital health platform, offers virtual GP consultations, mental health coaching, and chronic disease management. This innovative service increases accessibility through smart technology, enabling seamless healthcare delivery. It supports our mission to become the world's most customer-centric healthcare provider.
Aged Care
We operate care homes and retirement villages in four countries, serving over 20,000 residents. Our person-centred approach balances independence with necessary support. Services include residential care, dementia support, and rehabilitation, delivered by trained professionals in purpose-built facilities.
Hospital Care
We manage hospitals in Spain, Chile, Poland, and the UK, offering specialist treatments and surgical procedures. Our facilities combine advanced medical technology with patient-focused care. Multidisciplinary teams ensure comprehensive treatment plans tailored to individual health requirements.
Dental Care
With over 900 global dental centres, we provide preventive, restorative, and cosmetic dentistry services. Our approach prioritises long-term oral health through regular check-ups and patient education. We offer flexible payment plans to improve accessibility for diverse communities.
Questions
What healthcare services does BUPA offer?
We provide health insurance, clinics, hospitals, dental services, aged care, and digital health solutions across 23 countries.
How does BUPA approach sustainability?
We integrate environmental responsibility into operations, addressing climate impacts through reduced emissions and resource conservation initiatives.
What is Blua digital health?
Blua is our innovative platform offering virtual consultations, mental health support, and chronic care management to enhance healthcare accessibility.
In which countries does BUPA operate?
We serve customers in the UK, Australia, Spain, Chile, Poland, Hong Kong, Turkey, Brazil, Mexico, India, Saudi Arabia, and New Zealand.
How is BUPA different from other healthcare providers?
As a customer-owned organisation, we reinvest profits to improve services without shareholder interests influencing care decisions.
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Reviews (4)
Jon Richards
Apr 03, 2022
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Appalling service, when it comes time to claim they go awol! They refuse to call back and refuse to respond to emails. Extremely unprofessional, I will never use it again.
Vanya Dimitrova
Sep 08, 2021
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I went to see a Bupa dentist and put my trust in him because they're a well-known brand. It turned out to be the most horrifying experience where my enamel was "accidentally" damaged on 6 teeth by a doctor who had tried very hard to persuade me to let him file down my teeth which I refused multiple times. The nurse had her back turned to me during the entire appointment, I'd never seen a nurse act like that. Bupa refused to investigate the case, the reason being that their doctors are self-employed. Well, I trusted this doctor because he puts your brand under his name and I thought that meant some basic quality or at the very least safety? Clearly not.
Customer Experience
Oct 22, 2018
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Raised my policy by 50 when I don't even use their services! They had the audacity to say 'what's the problem it's only 4 per month!?' I should not have to pay for other people's healthcare! When I spoke to them, the staff was patronising, rude and smug as they just read off a script and are delighted to let customers know that they will not reduce the cost after being a loyal member for 15 years and that if you complain to the financial ombudsman they will take 8 weeks to respond!?! Corruption at its best!?! #nocustomerunderstanding
John Reynolds
Nov 18, 2015
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Don't choose BUPA. I took out a policy six months ago. I have a pre-condition which I explained in detail and was told was covered and not excluded. Upon claim, turns out I'm not covered! They'll duck out of anything insurance companies, and BUPA's no different. At the end of the day their priorities are the shareholders, not patients.
