Business Details
24 Years
experience
Emergency
services
Specialist Travel Insurance Experts
Established in 2002, Freedom Insurance Services has built a reputation as a specialist travel insurance intermediary catering to individuals with pre-existing medical conditions. Our UK-based team combines over two decades of industry expertise with a commitment to removing barriers that prevent travellers from obtaining comprehensive coverage. We operate under the Financial Conduct Authority's regulation (reference number 306536) and partner with A-rated insurers like Allianz Worldwide Partners to deliver tailored policies. Our mission focuses on providing accessible insurance solutions for those aged over 50, including no upper age limits on certain policies. With 500,000+ customers served and a 4.8/5 Feefo rating from 2,000+ reviews, we maintain a dedicated contact centre offering personalized support.Our policies cover medical emergencies abroad, cancellation protection, and baggage loss, with flexible options for single trips, annual multi-trip journeys, and specialized medical coverage. We maintain transparency through partnerships with charities and membership of the Financial Ombudsman Service, ensuring independent dispute resolution pathways.
Services
Single Trip Insurance
Annual Multi-Trip Insurance
Medical Travel Insurance
Cruise Cover
Over 50s Insurance
Cancer Travel Insurance
Heart Condition Insurance
Diabetic Travel Insurance
Details
- Year established: 2002
Highlights and features
- 20+ years specialising in medical travel insurance
- FCA regulated with reference number 306536
- Cover pre-existing conditions including cancer & heart disease
- 24/7 emergency medical assistance
- 98% customer satisfaction rate from 2,000+ reviews
Associations and certifications
- Financial Conduct Authority
- Allianz Worldwide Partners
- Feefo Platinum Trusted Service Award
What people say
Best ever for medical issues
Lovely friendly people
Exceptional telephone manner
Affordable insurance
Patient explanations
Services
Single Trip Insurance
Flexible travel insurance for single journeys within the UK, Europe, or worldwide destinations. Provides up to 365 days coverage with options for pre-existing medical conditions. Includes cancellation protection, medical emergencies, and baggage loss up to specified limits.
Annual Multi-Trip Insurance
Comprehensive coverage for multiple trips throughout the year across Europe or global destinations. Features medical emergency cover, trip cancellation, and baggage protection. Ideal for frequent travellers requiring ongoing insurance with flexible medical condition declarations.
Medical Travel Insurance
Specialist policies designed for pre-existing conditions including cancer, heart disease, and diabetes. Developed by medical insurance experts with A-rated insurers. Provides emergency medical treatment coverage and repatriation assistance for UK residents.
Over 50s Insurance
Tailored travel insurance for older adults with no upper age limits on selected policies. Includes comprehensive medical coverage, cancellation protection, and baggage insurance. Designed to meet specific needs of mature travellers with pre-existing health conditions.
Cancer Travel Insurance
Dedicated insurance solutions for cancer patients and survivors. Covers treatment-related travel restrictions, emergency medical care, and trip cancellation. Requires full disclosure of medical history through our risk assessment tool to ensure appropriate coverage levels.
Questions
Who can purchase travel insurance from Freedom?
Our products are available to UK residents registered with a GP, including Channel Islands and Isle of Man residents.
How do you assess medical conditions for insurance?
We use a medical risk assessment tool during quoting, asking specific health questions to determine appropriate coverage options.
Must I declare all pre-existing medical conditions?
Yes, full disclosure ensures complete coverage. Undeclared conditions may invalidate claims related to those medical issues.
Can I get cover while receiving medical treatment?
We consider applications for those undergoing treatment, though ongoing treatment costs during travel aren't covered.
What payment methods do you accept?
We accept all major credit and debit cards including American Express through our secure online payment system.
When does my policy coverage start?
Coverage begins from trip start date, except cancellation cover which activates immediately upon purchase.
Reviews (2)
Ritesh Sharma
Aug 17, 2021
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Do not have anything nice to say about them. I took it thinking they'd be better than others but I was wrong. They have taken over 4 months to settle a claim for which I am not responsible.
Leah Simpson
May 20, 2021
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Every time I need to re-do my insurance its no problem to them. They make it a pleasure. Just lovely friendly people.
