Questgates Ltd

Specialist handling of commercial property insurance claims requiring technical expertise. Our team manages complex cases involving business interruption, structural damage, and specialist reinstatement. We combine local knowledge with global resources to deliver accurate assessments and fair settlements.

Expert evaluation of cyber insurance claims covering data breaches and digital asset losses. Our specialists understand evolving cyber threats and provide forensic analysis to determine coverage and mitigation strategies. We work with insurers to develop risk management solutions.

Cross-border insurance claims management through our partnership with vrs Adjusters. Access to 300+ offices in 140 countries ensures local expertise with global coordination. We handle multinational claims with cultural sensitivity and regulatory compliance.

Specialist evaluation of subsidence-related property damage claims. Our chartered surveyors use advanced monitoring techniques to determine causes and appropriate remediation. We provide expert witness testimony when required, with detailed technical reporting.

Tailored insurance solutions for agricultural property and crop losses. Our team understands farming operations and rural insurance complexities. We handle specialist claims involving livestock, machinery, and environmental factors with sector-specific expertise.

We specialise in complex insurance claims across commercial property, cyber risks, agricultural losses, subsidence, and international adjusting with technical expertise.

Our 24/7 emergency service ensures immediate response to urgent claims with dedicated teams available for rapid site assessment and initial evaluations.

Yes, through our partnership with vrs Adjusters we handle international claims in 140 countries with local expertise and global coordination capabilities.

Our owner-managed structure enables faster decision-making, while reinvesting profits funds technology upgrades and specialist training for superior claims handling.

We maintain Investor in Customers Gold status through continuous improvement programmes, staff development, and regular customer satisfaction monitoring across all service areas.

What a terrible company, the lack of competency and legal understanding was appalling, this company is representing major companies such as Oil for Wales. I am sure that the Stakeholders for these businesses would have serious concerns on how they are acting on their behalf with their customers in the best interest of the company. Very very poor

Critical: Responsiveness There was one helpful guy, Jack. The phone is never answered, nor emails. Very unprofessional. Not happy with the choice of loss adjusters chosen by my UK insurance company

Possibly the worst organisation I have had to deal with along with Enfield council. Initially they were very quick to pick up the case and get back to me, but after that 1 phone call they disappeared. I tried getting hold of Chelsea who was dealing with my case and since our initial phone call I couldn't get hold of her. Even when I called the office, she was never available to talk, reply to emails.

Absolutely nothing. I have been trying to get a response from this company from August 2020 and only recently received a response in June 2021 and even then, with the wrong information. Once I corrected them with the correct information, it had become another round of the waiting game. Finally, I had received a response, no hello nothing, just a vague email to say they made an error and the amount will finally be paid. ABSOLUTELY DISGUSTING COMPANY. STAY AWAY. UNLESS YOU HAVE A LOT OF TIME OF LEISURE.

Ordered pie and chips and it was the worse pie I have ever eaten. No taste and very bland. The chips were very pale with no taste. The jug of gravy was very thin and tasteless. The peas were ok. I have been to this pub many times pe-pandemic but the food was very disappointing and has gone downhill.

The fact Questgates doesn't respond to reviews is a testament of their contempt they hold for customers. I had the unfortunate luck of having this company assigned as the loss adjustor after a home insurance claim with Admiral. Questgates sent out a "special investigator" and let me tell you, there was nothing special about him. It appears the company recruits individuals who work from home without applying any competency checks.

Long story short the incompetent loss adjustor / special investigator rejected my claim. I escalated the case as I'm more versed with FCA regulations than the "special" investigator it transpires, insurance company finally settled my claim and also paid out 8% simple interest accrued over 13 months thanks to Questgates dragging their heels and causing unjust delays. Not only were they useless for me (I appreciate they work For the insurer not claimant), but they also ended up costing the insurance company unnecessary s.

Response to my claim of storm damage was the old insurance chestnut of 'wear and tear'. 115 mph winds considered to be W&T. Needless to say they are resisting the claim. Had some of the flying debris injured somebody or worse then I would not have been insured. Very worrying.