Business Details
50+ Years
experience
Your Trusted Insurance Partner in Newport & Stafford
Established in 1967, Fiveways Insurance has built a reputation for delivering tailored insurance solutions with a focus on independent advice and exceptional customer service. Our experienced team works closely with clients to identify their unique needs, offering bespoke coverage through strong relationships with leading insurers across the UK. We prioritise transparency, ensuring clients understand their policies while providing ongoing support through claims processes. With offices in Newport and Stafford, we combine local expertise with nationwide market access. Our commitment to fair treatment of customers and over five decades of industry experience underpin our approach to building long-term trust.We specialise in commercial, personal, and high-net-worth insurance, adapting to evolving risks such as cyber threats and underinsurance challenges. Our family-run ethos ensures a personal touch, whether advising on business continuity or protecting luxury assets. Continuous professional development maintains our team's expertise in areas like fire safety legislation and electric vehicle insurance. Client feedback consistently highlights our responsiveness, cost-saving capabilities, and ability to identify coverage gaps. We remain dedicated to evolving with industry demands while upholding the values that have defined us since our founding.
Services
Business Insurance
Commercial Motor
Cyber Liability
Property Owners
High Net Worth
Holiday Homes
Prestige Cars
Young Driver
Residential Lettings
Electric Vehicle
Details
- Year established: 1967
Highlights and features
- We have over 50 years of history in providing tailored insurance solutions
- Our team holds professional qualifications including Chartered Insurance Institute certifications
- We offer wide market access through relationships with top UK insurers
- We provide ongoing support through claims processes with dedicated specialists
- Our local offices in Newport and Stafford combine community knowledge with national expertise
Associations and certifications
- Financial Conduct Authority
- Broker Network
What people say
Exceptional service
Saved hundreds
Thorough expertise
Trustworthy advisors
Claims handled excellently
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to specific industry needs. Our offerings protect against risks including property damage, liability claims, and business interruption. With expertise in sectors ranging from construction to professional services, we ensure appropriate coverage through leading UK insurers while maintaining competitive pricing.
Cyber Liability
Our cyber liability insurance addresses modern digital risks with coverage for data breaches and cyber attacks. We help businesses implement protective measures while providing financial protection against losses. Policies adapt to evolving threats, particularly supporting companies transitioning to remote work environments and those handling sensitive client information.
High Net Worth
Specialist insurance for high-value properties, fine art collections, and prestige vehicles caters to discerning clients. We offer bespoke policies covering unique assets with worldwide protection options. Our team understands the specific requirements of affluent individuals, ensuring adequate coverage without over-insurance through detailed risk assessments.
Electric Vehicle
Tailored insurance solutions for electric and hybrid vehicles address emerging technology risks. We provide coverage adapted to specialist components while offering competitive rates through our Greenways scheme. Our policies consider unique aspects like charging infrastructure and battery warranties, supporting the transition to sustainable motoring.
Residential Lettings
Comprehensive insurance for residential property owners protects against risks including tenant liability and property damage. We offer policies covering single properties to larger portfolios, with optional add-ons for loss of rental income. Our team advises on compliance requirements while ensuring adequate rebuild cost coverage.
People
Nigel West
Managing Director
Diploma-qualified CII member with over 35 years in insurance. Joined family business in 1990, leading as MD since 2006. Specialises in commercial risk management while maintaining personal client relationships. Active in local church and community activities.
Lisa West
Accounts Manager
Insurance professional since 1987 with experience in personal accident and commercial lines. Manages company accounts and payroll since 1990. Active in church activities and enjoys reading and walking. Wife of Nigel West and integral to business operations.
Daniel West
Business Director
Cert CII qualified with focus on commercial clients and electric vehicle insurance. Joined business in 2016 after studying Airline Management. Manages Stafford office while developing innovative insurance schemes. Combines modern approach with family business values.
Emma Whittall
Commercial Account Handler
Cert CII qualified with 20 years handling business insurance. Started as trainee in 2002, specialising in commercial accounts. Focuses on building client relationships through clear communication. Active in local community and enjoys outdoor activities with family.
Isabel Khayat
Account Handler
Qualified Level 3 Insurance Practitioner since 2021. Handles personal lines insurance with focus on client satisfaction. Brings customer service expertise from previous roles. Committed to continuous professional development while maintaining approachable client relationships.
Questions
How do you ensure appropriate coverage without over-insurance?
We conduct detailed risk assessments to identify genuine needs, avoiding unnecessary coverage while ensuring adequate protection through our market-leading insurer partnerships.
Can you help with specialist business insurance requirements?
Our team has expertise in niche sectors including construction, manufacturing, and professional services, providing tailored solutions for complex insurance needs.
How do you handle claims support?
Our dedicated claims team liaises directly with insurers, providing guidance throughout the process to ensure timely resolution and proper documentation.
Do you offer cyber insurance for small businesses?
Yes, we provide scalable cyber liability coverage specifically designed for SMEs, addressing common vulnerabilities and data protection requirements.
How do you stay updated on insurance regulations?
Our team maintains professional qualifications and industry memberships, ensuring compliance with evolving legislation like the Fire Safety Act.
Can you assist with electric vehicle insurance?
We offer specialist electric vehicle coverage through our Greenways scheme, addressing unique aspects like battery warranties and charging infrastructure.
