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Your Trusted Insurance Partner in Sutton
Established with a combined industry experience spanning five decades, Osborne and Sons has built a reputation as a trusted UK-based insurance brokerage. Our team of specialists prioritises tailored client support, leveraging extensive market knowledge to secure competitive insurance solutions for vehicles, homes, and businesses. Unlike online-only providers, we offer direct access to advisors who provide clear, jargon-free guidance throughout policy selection and claims processes.

Our FCA-authorised operations ensure adherence to rigorous regulatory standards, while our 24/7 claims line demonstrates commitment to client support beyond standard office hours. With a focus on transparency and long-term client relationships, we represent policyholders in negotiations and maintain a proven track record of delivering bespoke insurance packages across diverse sectors including private hire, commercial vehicles, and specialist motor insurance.
Services
Private Hire Insurance Fleet Insurance Commercial Vehicle Insurance Specialist Car Insurance Home Insurance Landlord Insurance Young Drivers Insurance Kit Car Insurance Business Insurance Prestige Properties Insurance
Details
  • Year established: 2019
Highlights and features
  • 50+ years combined insurance market expertise
  • UK-based advisors with specialist product knowledge
  • FCA-authorised for regulatory compliance and client protection
  • 24/7 claims reporting line for urgent assistance
  • Tailored insurance packages for niche requirements
Associations and certifications
  • Financial Conduct Authority (FCA)
What people say
Personal service Support during claims Competitive quotes Expert advice Longstanding customers
Services
Private Hire Insurance
Specialist insurance for minicab drivers and chauffeurs, offering competitive rates with comprehensive coverage. Our brokers navigate the complex private hire market to secure tailored policies that protect against industry-specific risks. Face-to-face consultations and telephone support ensure clear policy explanations for complete customer understanding.
Fleet Insurance
Comprehensive coverage solutions for businesses operating multiple vehicles. We consolidate fleet insurance under single policies while negotiating optimal rates and protection levels. Our expertise minimises downtime risks through carefully structured policies that balance affordability with operational requirements for commercial vehicle operators.
Specialist Car Insurance
Tailored coverage for high-performance, modified, and classic vehicles requiring non-standard protection. Our specialists understand the unique needs of prestige car owners, offering policies that accommodate collector vehicles while maintaining competitive premiums through targeted market negotiations.
Home Insurance
Customisable buildings and contents insurance packages for residential properties. We assess individual requirements to create policies that protect against property-specific risks, offering both standard and bespoke solutions for homeowners seeking comprehensive asset protection through competitive market rates.
Young Drivers Insurance
Affordable coverage options specifically designed for drivers aged 17-19. Partnering with specialist providers, we facilitate access to black box insurance solutions and learner driver policies while maintaining competitive pricing structures tailored to the unique risk profiles of new motorists.
People
Barry James
Commercial Director and Principal Owner
With over two decades in senior insurance roles including HSBC positions, Barry brings technical underwriting expertise and entrepreneurial leadership to Osborne and Sons' operations.
David Button
Managing Director and Principal Owner
Progressing from junior roles to director level, David offers extensive practical insurance experience and customer-focused leadership, specialising in policy navigation and client protection strategies.
Questions
How do you find competitive insurance rates?
As independent brokers, we access the entire market to negotiate directly with insurers, leveraging our industry expertise and client volume to secure preferential pricing without compromising coverage quality.
What specialist insurance products do you offer?
We provide niche coverage for kit cars, classic vehicles, prestige properties, and commercial fleets, alongside tailored solutions for private hire drivers, tradespeople, and young motorists requiring non-standard policies.
How does your claims process work?
Our 24/7 claims line initiates immediate case registration, followed by dedicated advisor support throughout the process. We actively represent clients during claims negotiations to ensure fair outcomes aligned with policy terms.
Are you regulated by financial authorities?
Yes, we operate as FCA-authorised insurance brokers under register number 301014, maintaining compliance with strict regulatory standards for client protection and professional conduct.
Can I get face-to-face insurance advice?
Our Sutton-based office provides in-person consultations alongside telephone support, allowing clients to choose their preferred communication method when discussing insurance requirements and policy options.
Reviews (6)
Celia Tan
May 13, 2022 Report
Wish I could give it a minus 5 star. After insuring via the firm for nearly 10 years, claim free at around 1500/year, the firm showed no common sense or understanding when we had to cancel the hire insurance in 2020 due to Covid break out. It gave us several different quotes on cancellation charges and kept on increasing its figure. Very nasty experience.
Barry James
Apr 25, 2022 Report
A customer centric company who care. Not like most brokers / insurers You can talk to a real human in the UK who will help, explain, and provide you with options. Si G comments do not reflect reality.
Si G.
Apr 18, 2022 Report
Friendly on-boarding staff. Couldn't fault her. Clearly very experienced and knowledgeable. Customer service team. clearly very experienced and knowledgeable, not so friendly. My advice before you chose to employ this broker is to read your policy wording fully and ensure you have the important parts of your insurance policy in writing as well as verbally agreed before signing. If there's an issue, let's say with a windscreen claim the first thing they'll do is check the voice recordings from your on-board conversation.

That's fair enough I guess? You've signed it, you deal with it. Not had that kind of reply or service from a broker before though. My experience with other brokers is they'll at the very least call the underwriter on your behalf before trawling though voice recordings looking for evidence to absolve themselves. It appears that as a customer of this broker you are merely a number, a commission. Hoping not to have to talk to them again before my policy expires.

There are other brokers out there which don't act in this manner so really consider their offer before signing. Given 2 stars because I wouldn't recommend this broker despite their 60 years in business.
Nouman Kahn
Feb 25, 2022 Report
One of the best insurance companies to provide you with very competitive prices. They also rewards you for your loyalty when it comes to renewal. I have been with them for over 8 years and the reason being is that this business is run by honest and competent individuals who do care about their customers, special thanks to manager Caroline and Clare whom I have known for over 7 years and are one of the kindest and sweetest ladies around when it comes to looking after their customers and posses wealth of experience underpinned by their remarkable skills, frankly speaking these ladies are the reason why customers like us stay loyal to Osborne and Sons as they live and breathe customer care and professionalism
Jason Airs
Apr 01, 2021 Report
I own many cars from a Bentley to e type Jaguar no matter what insurance you need from my experience of magazine insurance company's to specifically car brand insurance these are the easiest and most competitive I've found and will only use.
Paul D.
Apr 24, 2020 Report
This company have been providing me with Private Hire Vehicle insurance for 6 years now. I am very happy with level of customer service, particularly the help and assistance provided by Chris Goodsell, who is a great asset to the Osborne & Sons Insurance team! Keep up the good work Chris! Many thanks again!