Business Details
36 Years
experience
Emergency
services
Comprehensive Travel Insurance Solutions
Established in May 1990, our company was founded by Brian McLean, a travel industry veteran with 25 years of experience. We identified the need for modern solutions to replace outdated bonding methods in the travel sector, focusing on financial failure protection for passengers and businesses. Over 24 years, we have become the global market leader, backed by major insurers rated S&P A and above. Our team specialises exclusively in financial failure products for the travel industry, operating in over 30 countries. We offer simplified, per-capita-rated policies that address airline, hotel, and transportation insolvencies. Our products are designed to meet regulatory requirements while providing flexibility and security, with a combined insurance panel net worth exceeding 100 billion.We maintain authorisation from the Financial Conduct Authority and the Malta Financial Services Authority, ensuring compliance and reliability. Our solutions cover scheduled airline failure, end supplier financial failure, conference events, and transportation failure. We work closely with travel agents, tour operators, and consolidators to mitigate financial risks across global itineraries. Our expertise has been critical during crises like 9/11, SARS, and volcanic ash disruptions, maintaining industry trust and stability.
Services
Scheduled Airline Failure Insurance
Conference Event Insurance
Transportation Failure Cover
End Supplier Financial Failure Cover
Package Travel Regulations Compliance
Details
- Year established: 1990
Highlights and features
- We have over 24 years of experience in travel insolvency protection
- Our policies operate in more than 30 countries worldwide
- We partner with major insurers and reinsurers rated S&P A and above
- We offer flexible, per-capita-rated policies for easy premium calculation
- We provide 24/7 support for claim assistance and policy queries
Associations and certifications
- Financial Conduct Authority
- Malta Financial Services Authority
- S&P A-rated insurers
What people say
Strong regulatory backing
Global coverage
24/7 support
Flexible policies
Established reputation
Services
Scheduled Airline Failure Insurance
This policy protects passengers, travel agents, and tour operators against financial losses from scheduled airline failures. Coverage includes original ticket costs and return flight arrangements. Exclusions apply for booking agents and consequential losses not explicitly included in policies.
Conference Event Insurance
Designed for event organisers, this cover protects against financial failure of airlines, hotels, and transport providers booked for conferences. Quotations require detailed information about contracted parties to assess risk and ensure comprehensive protection.
Transportation Failure Cover
Covers insolvency of transportation providers including scheduled airlines, ferries, railways, and coach services booked in the UK. Excludes booking agents but provides standalone or bundled coverage options through travel insurance policies.
End Supplier Financial Failure Cover
Annual policy for tour operators covering financial failure of declared end suppliers like hotels, car hire firms, and cruise companies. Required under package travel regulations to protect against chargebacks from credit card claims.
Package Travel Regulations Compliance
Complies with UK and EU regulations requiring security for holiday payments. Partners with major insurers to provide coverage exceeding 300 billion in assets, ensuring compliance with Directive (EU) 2015/2302 and UK regulations.
People
Brian McLean
Chairman & CEO
Founded International Passenger Protection in 1990 after 25 years in the travel industry. Recognised the need for modern bonding alternatives and developed financial failure protection solutions now used globally.
Questions
What is Scheduled Airline Failure Insurance (SAFI)?
SAFI covers financial failure of scheduled airlines for passengers, travel agents, and tour operators. Includes ticket costs and return flights, excluding booking agents.
How do I make a claim for airline insolvency?
Contact our claims team at +44 (0)20 8776 3752 with documentation proving payment and failure. Process details available in our downloadable claim forms.
Do you cover other transportation failures besides airlines?
Yes, we cover ferry, railway, coach, and shipping line insolvencies booked in the UK through our Transportation Failure policy.
How does your cover comply with UK package travel regulations?
Our policies meet UK and EU regulations with security from insurers exceeding €300 billion in assets. Contact our team for compliance documentation.
What areas do you operate in?
We operate globally with policies available in over 30 countries, covering major travel routes and destinations worldwide.
Can travel agents purchase end supplier failure cover?
Yes, our End Supplier Financial Failure Cover protects travel agents against hotel, car hire, and other supplier failures under package travel regulations.
Reviews (1)
Jay Cowman
Nov 19, 2019
Report
After the collapse of Thomas Cook I was advised by my insurer to forward details of my claim to this company who deal with these type of claims. To date I have had no acknowledgement of my claim and emails are being ignored. Very poor customer service to say the least and I've only given one star because the review won't allow me to give none.
