Business Details
41 Years
experience
Emergency
services
Your Trusted Insurance Claims Partner in London
Established in 1985, we are the UK's leading independent claims experts, dedicated to supporting policyholders through complex insurance claims. Our team of over 60 Chartered Loss Adjusters brings unparalleled expertise in commercial, property, and high-net-worth claims, with a proven track record of achieving settlements efficiently. Regulated by the Financial Conduct Authority, we combine 40 years of experience with a commitment to innovation, evidenced by our 95% client satisfaction rate and nine consecutive years as top-ranked in the Insurance Times Broker Service Surveys.Our Loss Recovery Insurance products, underwritten by Lloyd's, provide policyholders with expert representation, while our Lorega Ltd Expert consultancy offers fee-based after-event support. We maintain strong partnerships with UK brokers, delivering tailored training and digital tools to streamline policy transactions. Our 24/7 emergency response service ensures immediate assistance during crises, reflecting our dedication to minimising disruption for businesses and homeowners affected by disasters.
Services
Loss Recovery Insurance
Claims Management
24/7 Emergency Support
Broker Services
Consultancy
Policyholder Representation
Business Interruption Claims
Property Damage Assessment
Claims Negotiation
Risk Mitigation Advice
Details
- Year established: 1985
Highlights and features
- We have 40 years' experience in insurance claims management
- All our adjusters are qualified Chartered Loss Adjusters
- 95% client satisfaction rate from recent claims
- 24/7 emergency claims advice service available
- Regulated by the Financial Conduct Authority (FCA)
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Top ranking
5-star rating
Expert help
Quick response
Services
Loss Recovery Insurance
Our Loss Recovery Insurance provides policyholders with expert loss adjuster representation throughout the claims process. This service ensures efficient handling of complex property damage and business interruption claims, with no upper limit on claim size or duration. Policyholders benefit from immediate access to Chartered Loss Adjusters who negotiate directly with insurers, allowing clients to focus on business continuity while we manage the technical aspects of their claim.
Claims Management
We offer comprehensive claims management services for commercial and residential properties, specialising in material damage and business interruption claims. Our Chartered Loss Adjusters provide expert guidance from initial assessment through to final settlement, with a 24/7 emergency line for urgent cases. The service includes practical advice on damage mitigation and coordination of remedial work, ensuring minimal disruption to policyholders' operations.
24/7 Emergency Support
Our round-the-clock emergency support service provides immediate assistance for disaster-related insurance claims. Policyholders receive priority callback within two hours of reporting a claim during working hours, with on-site visits typically arranged within two working days. This service ensures rapid response to fires, floods, and other emergencies, helping clients begin the recovery process with expert guidance from the outset.
Broker Services
We provide dedicated broker support through training sessions, digital tools, and instant policy quotation systems. Our sales team offers bespoke guidance on product features and benefits, while our online platform enables brokers to efficiently manage client transactions. Brokers receive comprehensive resources including case studies and sales literature to enhance their understanding of our insurance products and claims processes.
Consultancy
Lorega Ltd Expert offers fee-based consultancy services for clients without Loss Recovery Insurance coverage. This service provides upfront expert advice and after-event support for insurance claims, including claim preparation, negotiation assistance, and damage assessment. Our consultants bring the same Chartered Loss Adjuster expertise to independent clients, ensuring professional representation for policyholders seeking to maximise their claim outcomes.
People
Neill Johnstone
Head of Protection - Geo Underwriting Lorega/PFP/Lutine
Neill Johnstone leads protection services across Geo Underwriting's specialist divisions. With extensive experience in insurance claims management, he oversees strategic direction and service delivery for complex claims handling operations.
Terry Wheatley
Executive Adviser
Terry Wheatley provides strategic guidance as Executive Adviser, leveraging decades of industry experience to support policyholders with high-value and complex insurance claims across the UK.
Andy Mintern
Finance and Commercial Director
Andy Mintern oversees financial operations and commercial strategy, ensuring the company maintains robust financial management while delivering value to policyholders and broker partners.
Iain Johnston
Managing Director Lorega Solutions
Iain Johnston directs Lorega Ltd Solutions, managing the team of Chartered Loss Adjusters. With expertise in commercial and property claims, he ensures the delivery of expert claims services across the Home Counties and East Anglia.
Lee Bennett
Director of Operations
Lee Bennett leads operational functions from our London office, providing technical support to brokers and ensuring efficient delivery of insurance products and claims management services.
Questions
What is Loss Recovery Insurance?
Loss Recovery Insurance provides policyholders with expert loss adjuster representation to handle complex insurance claims for property damage and business interruption.
Do you offer emergency services?
Yes, we provide 24/7 emergency claims advice with priority callbacks within two hours during working hours.
What areas do you cover?
We operate nationwide across the UK, supporting both commercial and residential policyholders with insurance claims.
Are your adjusters qualified?
All our claims experts are qualified Chartered Loss Adjusters with specialist expertise in complex insurance claims.
How are you regulated?
We are authorised and regulated by the Financial Conduct Authority (FCA) under registration number 308400.
