Business Details
36 Years
experience
Emergency
services
Specialist Travel Insurance Solutions
P J Hayman has been a trusted name in specialist travel insurance since 1990, offering tailored solutions for diverse travel needs. Our team of experienced advisors combines industry expertise with a commitment to customer-centric service, ensuring travellers receive comprehensive coverage. We pioneered innovative products like Free Spirit and Travel Plus, addressing niche requirements such as medical conditions and hazardous activities. Recognised through prestigious awards, our reputation is built on reliability, transparency, and a deep understanding of the travel insurance landscape.With over three decades of experience, we continue to prioritise client satisfaction through clear communication, ethical practices, and robust claims handling. Our partnerships with leading underwriters and commitment to continuous improvement solidify our position as a market leader. Backed by the Financial Conduct Authority's authorisation, we maintain rigorous compliance standards while fostering a culture of innovation and adaptability to meet evolving customer demands.
Services
Travel Insurance
Medical Coverage
Cancellation Protection
Adventure Policies
High-Risk Travel
Long-Stay Coverage
Coach Trip Insurance
Motor Breakdown
Trackday Insurance
Cruise Coverage
Details
- Year established: 1990
Highlights and features
- 30+ years pioneering specialist travel insurance products
- Tailored policies for medical conditions and hazardous activities
- 24/7 emergency medical assistance service
- FCA-authorised and regulated for financial security
- Award-winning customer service with rapid claims processing
Associations and certifications
- Financial Conduct Authority
What people say
Rapid claims processing
Tailored medical coverage
24/7 assistance
Knowledgeable staff
Flexible policies
Services
Medical Condition Insurance
Specialist travel insurance for individuals with pre-existing medical conditions. Our policies provide comprehensive coverage for emergency medical treatment, medication, and repatriation. With over 30 years' experience, we offer tailored solutions that balance affordability with robust protection, ensuring peace of mind for travellers of all ages. Our FCA-regulated service includes 24/7 medical assistance and streamlined claims processing.
Adventure Travel Insurance
Comprehensive coverage for high-risk activities including professional sports and hazardous occupations. Our policies protect against accidents, injuries, and emergency evacuations during overseas adventures. Backed by 24/7 emergency assistance and partnerships with leading medical providers, we ensure rapid response and financial protection for extreme travel scenarios across 150+ countries.
Cancellation Protection
Flexible cancellation coverage ranging from standard to ultra-high-value policies. Our solutions protect against financial loss from trip interruptions, delays, or unforeseen circumstances. With options to top up existing coverage or secure bespoke high-net-worth protection, we provide clear terms and efficient claims handling through dedicated support teams.
Long-Stay Insurance
Specialist policies for extended travel periods including gap years and round-the-world journeys. Our coverage includes medical emergencies, personal possessions, and repatriation for stays up to 18 months. Designed for backpackers and long-term travellers, policies offer flexible start dates and comprehensive protection tailored to extended adventure travel requirements.
Motor Breakdown Cover
European motor breakdown coverage for self-drive trips. Our 24/7 assistance service includes roadside help, vehicle recovery, and emergency accommodation. Policies cover mechanical failures, accidents, and theft across 44 European countries, with rapid response times and direct coordination with recovery operators to minimise travel disruption.
People
Peter Hayman
Managing Director
With over 40 years in insurance, Peter founded P J Hayman in 1990 after specialising in travel insurance from 1980. A Chartered Insurance Practitioner, he combines industry leadership with hands-on expertise in specialist travel schemes.
Jon Mainwaring
Head of Business Development
Driving strategic partnerships, Jon leads business growth initiatives with 15+ years in insurance distribution. His focus on broker relationships and product innovation supports the company's market expansion and scheme development.
Nikki Sparkes
Chief Operating Officer
Overseeing daily operations, Nikki ensures service excellence across departments. With a background in insurance compliance and 12 years at PJH, she maintains operational efficiency while fostering the company's award-winning workplace culture.
Elizabeth Rook
Executive Assistant
Providing strategic support to leadership, Elizabeth coordinates key initiatives and governance matters. Her organisational expertise ensures smooth implementation of company-wide projects and compliance frameworks.
Sean Adams
Finance Director
Managing financial strategy, Sean oversees accounting operations and fiscal compliance. With 18 years in insurance finance, he ensures robust financial management while supporting business growth through data-driven decision-making.
Questions
What travel insurance policies cover pre-existing medical conditions?
Our Free Spirit policy specifically covers most medical conditions with no upper age limit. Full disclosure during application ensures comprehensive coverage for treatment, medication, and emergency repatriation.
How does adventure travel insurance work for hazardous activities?
Adventures policy covers hazardous activities like professional sports overseas. It includes emergency medical evacuation, treatment costs, and repatriation with 24/7 assistance coordination through our global provider network.
Can I extend my travel insurance coverage during a trip?
Contact our claims team immediately if you need to extend coverage. While we recommend arranging extensions before policy expiry, our 24/7 assistance service can help assess options for continued protection.
How do I make a claim on my travel insurance?
Contact our dedicated claims department with policy details and supporting documentation. Most standard claims receive initial acknowledgment within 24 hours, with medical claims prioritised through our 24/7 assistance line.
What areas are covered by your European motor breakdown insurance?
Euro Plus covers 44 European countries including the UK, France, Germany, and Spain. Coverage includes mechanical breakdown, theft, and accident assistance with 24/7 roadside support and recovery coordination.
Do you offer insurance for multi-generational family holidays?
Our Longstay and Travel Plus policies suit multi-generational trips. They cover medical emergencies, trip cancellations, and personal possessions for groups of all ages, including specific provisions for elderly travellers.
Reviews (3)
Martin Blampied
Oct 30, 2020
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Critical: Quality, Value Alway made excuses on why they didn't have to pay when made a claim. First excuse they made I proved wrong so they quickly made up another excuse.
Paul Cook
Jun 22, 2018
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We insured with them for a trip to India and had to make a claim. It was all processed very quick and easily and I would definitely use them again.
C. M.
Oct 23, 2017
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My experience with this company had a lot to be desired, spoke to a rude obnoxious individual who was very unpleasant and seemed very disinterested in what I had to say when making enquiries about a claim I made regarding travel insurance, due to a mix up with information I recieved from my bank pj hayman were not my insurers in the end which was a total relief as I did not want to continue with the arrogant individual again, if I could give NO STARS I would
