Fish Insurance

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Your Trusted Partner for Specialist Insurance Solutions

Fish Insurance has been providing specialist insurance solutions in the UK for over 50 years, catering specifically to individuals with pre-existing medical conditions, disabilities, and mobility challenges. Our policies are meticulously designed to meet the unique needs of our customers, developed through collaboration with healthcare professionals, local authorities, mobility equipment dealers, and charities. We specialise in insurance for manual and powered wheelchairs, mobility scooters, wheelchair-accessible vehicles (WAVs), stairlifts, hoists, and liability coverage for personal assistants. Our team of specially-trained, UK-based staff delivers an informed, empathetic, and efficient service, ensuring clarity and simplicity for our policyholders.

As part of the PIB Group, a rapidly growing insurance broker, we combine industry expertise with a commitment to accessibility and customer-centric solutions. Our authorisation and regulation by the Financial Conduct Authority underscores our dedication to professionalism and trustworthiness. We prioritise transparency, avoiding surprises or frustrations, and offer tailored policies that reflect the diverse requirements of our clients. With a legacy of over five decades, we remain one of the UK's leading providers in disability and independent living insurance, continuously evolving to meet the changing needs of our community.

Services

Disability Car Insurance Mobility Scooter Insurance Wheelchair Insurance Stairlift Warranty Hoist Warranty Travel Insurance Personal Assistant Liability Insurance

Highlights and features

Providing specialist insurance for over 50 years
Authorised and regulated by the Financial Conduct Authority
Specially-trained, UK-based staff with sector-specific expertise
Tailored policies designed in collaboration with healthcare professionals
One of the UK's largest providers of disability and independent living insurance

Associations and certifications

Financial Conduct Authority

What people say

Friendly staff Tailored policies Quick claims process Excellent customer support Specialist knowledge

Website

Update Listing

Services

Disability Car Insurance

Specialist insurance for wheelchair-accessible vehicles (WAVs) and adapted cars, ensuring comprehensive protection tailored to mobility needs. Covers electrical and mechanical faults, accidental damage, and third-party liabilities. Designed in collaboration with mobility experts to support independence and peace of mind for disabled drivers.

Mobility Scooter Insurance

Tailored policies for mobility scooters, including theft, accidental damage, and public liability coverage. Designed to safeguard users' independence with flexible options for different scooter types and usage patterns. Backed by 24/7 breakdown assistance for added security.

Wheelchair Insurance

Comprehensive insurance for manual and powered wheelchairs, covering accidental damage, theft, and mechanical breakdowns. Policies include home and coverage, with optional add-ons for accessories and specialist equipment, ensuring uninterrupted mobility and financial protection.

Stairlift Warranty

Extended warranty cover for stairlifts, addressing electrical and mechanical faults with rapid repair or replacement services. Designed to prolong equipment lifespan and maintain home accessibility, with support from certified engineers and 24/7 claims assistance.

Travel Insurance

Specialist travel insurance for individuals with disabilities or medical conditions, covering pre-existing health issues, mobility equipment, and emergency medical evacuation. Policies include single-trip and annual options, with 24/7 assistance to ensure stress-free travel experiences.

Questions

What types of insurance does Fish Insurance offer?

We provide specialist insurance for wheelchairs, mobility scooters, wheelchair-accessible vehicles, stairlifts, hoists, travel, and personal assistant liability. All policies are tailored to meet the needs of individuals with disabilities or mobility challenges.

Are pre-existing medical conditions covered?

Yes, our travel and disability insurance policies specifically include coverage for pre-existing medical conditions, ensuring comprehensive protection without exclusions for existing health issues.

How do I make a claim?

Contact our dedicated claims team via phone numbers provided in your policy documents. We offer 24/7 assistance for breakdowns and emergencies, with a streamlined process to resolve claims efficiently.

Is Fish Insurance regulated by the FCA?

Yes, Fish Administration Ltd is authorised and regulated by the Financial Conduct Authority, ensuring compliance with strict financial services standards and consumer protection regulations.

Do you offer coverage for mobility equipment abroad?

Our travel insurance policies include coverage for mobility equipment overseas, including theft, damage, and emergency repairs, ensuring peace of mind during international trips.

Can I get insurance for a powered wheelchair?

Yes, we offer specifically designed insurance for powered wheelchairs, covering mechanical breakdowns, accidental damage, and theft, with optional home and外出 protection.

Reviews (6)

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Michael McKeon

Jan 04, 2022 Report

Spent hours and hours trying to get through to them today. Very frustrating! Wanted to add travel mobile chair to wheelchair policy - not possible! Paid 27 to insure Kuchall chair - value 2500 - and they wanted me to spend an additional 25 to insure showerchair with value of 500. Didn't seem to make financial sense. Unlikely to renew existing policy.

Richard Edge

Oct 24, 2021 Report

Critical: Responsiveness Very slow to answer calls and reduced my 9+ years NCD to 5 years when I did not renew my policy. Shame on you Fish!

Helen Brown

Oct 01, 2021 Report

Critical: Responsiveness Literally impossible to get hold of. Been trying for 2 weeks, phone, email, web chat. Nothing. Never had any issues before so I don't know why this is happening.

Little Minx

Jul 17, 2021 Report

Withoit a doubt there is room for improvement from their side. Some of them are good and some really lack compassion. I actually felt like I was on trial when I phoned them up in the week, and it was even worse when their claims dept rang me back. It was only a shattered window and one of them was asking me if it was this, was it that after running off some scenarios. When I told her on the phone it was none of them, her response was 'well I have to put something down from my list'. Well give me a better option and I'll answer your question.

David Everett

Jun 20, 2020 Report

I have been with fish for 11 years with 4 polocies. Made no claims. They sneakily put prices up every year by a lot, only for me to have to phone to get a discount. First time i had to make a claim the staff are either ignorant or just dont know their own polocies. Over 5 times ive been promised a call back within 2 hours and never had one. They make the claiming process as difficult as possible changing what evidence they require week by week.

As a disabled person they are NOT i repeat NOT a disabled specialist. I will not be renewing any of my polocies with them and i urge all disabled users to shop around before you get caught on fishes hook pun intended

Edwina Mary Helen Crosby

Jul 05, 2019 Report

They paid out for my scooter in Ableworld for a new shard.even though it wasn't I who got the old one scratched in the first place.it came back home from Ableworld from having been serviced by Ableworld day after I noticed the scratch.which they denied it.however I had to claim on my scooters fish insurance company to cover the cost of a new shard.which is good.so anyone else who gets a scooter I recommend them to fish insurance company.they are really good.