Business Details
30 Years
experience
Emergency
services
Trusted Exotic Pet Insurance Solutions
Established in 1996, we are the UK's leading provider of specialist exotic pet insurance, with over 25 years of dedicated industry expertise. Our policies cover a wide range of animals including reptiles, birds, small mammals, and even larger species like llamas and micropigs, ensuring comprehensive protection for unexpected veterinary expenses. Backed by Allianz Insurance plc and regulated by the Financial Conduct Authority, we pride ourselves on delivering tailored insurance solutions that prioritise pet health and owner peace of mind.With over 12,500 satisfied policyholders and recognition through the Feefo Gold Trust Service award 2025, our UK-based team offers swift online quoting, 24/7 customer support, and a streamlined claims process. As part of the Petcover Group, we combine global expertise with local service excellence to support responsible pet ownership through educational resources and specialist coverage for death, theft, and medical emergencies.
Services
Lizard Insurance
Snake Insurance
Parrot Insurance
Tortoise Insurance
Small Mammal Insurance
Vet Fee Claims
Death & Theft Coverage
Policy Cancellation Support
24/7 Customer Service
Claims Assistance
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in exotic pet insurance
- Our policies are tailored specifically for exotic pets and businesses
- We offer quick and easy online quote generation
- Our UK-based team provides award-winning customer service
- We operate as part of the globally recognised Petcover Group
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
Award-winning service
Quick claims processing
Expert exotic pet knowledge
24/7 UK-based support
Tailored insurance solutions
Services
Lizard Insurance
Comprehensive insurance for lizards covering unexpected veterinary treatment costs. Policies include protection against illness, injury, and emergency care. Designed specifically for reptile owners seeking reliable financial protection for their exotic pets.
Snake Insurance
Specialist coverage for snake-related veterinary expenses including medical treatment and emergency care. Policies offer financial security against unexpected health issues. Tailored to various snake species kept as exotic pets in the UK.
Tortoise Insurance
Dedicated insurance for tortoises covering veterinary fees and emergency treatment. Includes protection against theft and accidental damage. Designed for both indoor and outdoor tortoise owners across the UK.
Small Mammal Insurance
Coverage for guinea pigs, rabbits, ferrets and other small mammals. Includes veterinary fee protection and death coverage options. Tailored policies ensure financial security for unexpected medical treatments and emergencies.
Vet Fee Claims
Streamlined claims process for veterinary expenses with dedicated support. Requires policy number and documentation for processing. Offers quick reimbursement for approved claims through email or postal submission.
Questions
What exotic pets do you cover?
We cover reptiles (lizards, snakes, tortoises), birds (parrots, small birds), small mammals (ferrets, guinea pigs, rabbits), micropigs, llamas, and other exotic species.
How do I make a claim?
Download a claim form, complete with policy details and supporting documents, then submit via email or post. Veterinary sections must be completed by your vet for medical claims.
What does the insurance cover?
Coverage includes unexpected vet fees, death, theft, and emergency treatment depending on policy type. Specific terms vary by pet category and selected coverage level.
Are there any exclusions?
Pre-existing conditions and routine care aren't covered. Specific exclusions apply based on pet type and policy wording. Full details are provided in your policy documentation.
Can I cancel my policy?
Yes, contact our team during office hours to cancel. Refunds apply for future coverage periods. Refer to our cancellation policy for full terms and conditions.
How are claims assessed?
Claims are evaluated based on submitted documentation, policy terms, and supporting evidence. Death claims require certificates, while theft claims need police reports as specified in policy wording.
Reviews (2)
Ross Mansion
Aug 18, 2021
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Had nothing but good experiences with them so far. They pay claims promptly and without any fuss. They reply to emails usually same day during working hours. The staff seem to be straight talking and personable. One of few insurance companies that aren't just there to rip you off. Thank you.
Jenna Wimshurst
May 25, 2020
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Great insurance for our guinea pigs, plus when one died they sent us a hand written card which was very sweet, especially considering they were going to lose money.
