Business Details
29 Years
experience
Emergency
services
Comprehensive Travel Insurance Solutions
Established in 1997, Direct Travel has been providing comprehensive travel insurance solutions to UK residents for over 28 years. Our expertise lies in offering flexible policies tailored to diverse travel needs, including single-trip, annual multi-trip, and specialist cover such as backpacker, cruise, and winter sports insurance. We prioritise accessibility, enabling customers to obtain instant quotes online through a streamlined process that accommodates pre-existing medical conditions via a dedicated screening system. Our policies feature up to 10,000,000 medical cover per person, 24/7 emergency assistance, and competitive cancellation protection. With a team of UK-based professionals and a reputation built on trust, we ensure transparent communication, no hidden fees, and a client-centric approach. Our commitment to quality is reflected in our authorisation and regulation by the Financial Conduct Authority (FCA No. 501719).Over 300,000 travellers annually rely on our expertise, and our repeat clientele underscores our reliability. We maintain global partnerships to deliver support in over 130 countries, ensuring claims are handled efficiently by UK-based teams. Our policies exclude only what is necessary, such as destinations with FCDO travel advisories, and we provide clear policy documentation to ensure informed decisions. With a focus on innovation, we continuously adapt to customer feedback, ensuring our services remain relevant and accessible.
Services
Single Trip Insurance
Annual Multi-Trip Insurance
Backpacker Insurance
Cruise Travel Insurance
Medical Conditions Cover
Winter Sports Insurance
Family Travel Insurance
Car Hire Excess Insurance
Gadget Insurance
Natural Disaster Cover
Details
- Year established: 1997
Highlights and features
- We offer 24/7 UK-based emergency medical assistance.
- Our policies cover pre-existing medical conditions via online screening.
- Competitive cancellation cover up to 20,000 per person.
- Transparent terms with no hidden fees or surprises.
- Trusted by over 300,000 UK travellers annually.
Associations and certifications
- Financial Conduct Authority
What people say
Competitive pricing
Seamless online process
Reliable medical coverage
Excellent customer support
Quick claims resolution
Services
Single Trip Insurance
Single Trip Insurance provides tailored protection for individual journeys, covering medical emergencies, cancellations, and lost baggage. Ideal for short-term travel needs, it offers flexible coverage options with up to 10,000,000 medical protection per person. This policy ensures peace of mind for UK residents travelling domestically or internationally.
Annual Multi-Trip Insurance
Annual Multi-Trip Insurance offers continuous protection for frequent travellers, covering unlimited trips within a year. It includes medical emergencies, cancellation cover up to 20,000, and winter sports options. Designed for UK residents, this cost-effective solution ensures comprehensive coverage without the hassle of purchasing separate policies for each journey.
Medical Conditions Cover
Medical Conditions Cover accommodates pre-existing health issues through an online screening system, ensuring inclusive protection. Policies include up to 10,000,000 per person for medical treatment abroad, emergency repatriation, and 24/7 assistance. This service caters to travellers with complex health needs, providing tailored coverage without age restrictions.
Winter Sports Insurance
Winter Sports Insurance extends standard policies to include activities like skiing and snowboarding, covering equipment damage, medical emergencies, and trip cancellations. Available as an add-on, it ensures protection against risks associated with mountain holidays. This service is ideal for adventurers seeking comprehensive coverage for high-risk activities.
Car Hire Excess Insurance
Car Hire Excess Insurance reduces financial liability for rental vehicle damage, covering excess charges up to policy limits. It complements travel policies by safeguarding against unexpected costs during international trips. This service is essential for travellers seeking affordable protection while renting vehicles abroad.
Questions
What does Direct Travel Insurance cover?
Our policies cover medical emergencies, cancellations, lost baggage, winter sports, and pre-existing medical conditions, with up to £10,000,000 medical protection per person.
How do I get a quote?
Visit our website, provide travel details, and receive instant quotes with a 15% online discount. Add medical conditions via our screening system for tailored coverage.
Can I add pre-existing medical conditions?
Yes, declare conditions through our online screening system to ensure full coverage without age restrictions or additional fees.
Is 24/7 emergency assistance available?
Yes, our UK-based team provides 24/7 medical assistance and claims support, ensuring help is available whenever you need it.
What areas are served?
We provide policies for UK residents travelling globally, excluding destinations with FCDO travel advisories against non-essential visits.
How do I make a claim?
Contact our UK-based claims team via phone or email, providing necessary documentation. We ensure efficient processing with clear communication throughout.
Reviews (4)
Bethany Foster
Jun 14, 2021
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Got stuck in NZ during Covid - no flights home, only offered a repatriation flight after a month and half of not hearing anything so we took it and paid 800 each to get home and our insurance wouldn't cover these costs because it was a repatriation flight! Why did I pay for travel insurance if I was not entitled to claim on it? My partner is also disabled and we had to pay for medication abroad as he had run out and we were stuck - they also wouldn't cover these costs.
Roisin Briody
Dec 05, 2020
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I became ill in Ghana and had to cut my trip short. Direct Travel reimbursed all my onward accommodation, travel and excursion costs. I was also repatriated through Medical Emergency Assistance which you have access to through Direct Travel Insurance. Reimbursement was relatively quick. Good service!
Kinga Fekete
Jun 10, 2020
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Terrible customer service and a total rip off. You cannot trust this insurer at all, they sell the insurance at a very cheap cost and deceive you - because you are never really covered. Never again.
Gerald Dixon
Nov 24, 2019
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Travel to France to go skiing, got locked down due to covid 19, had to make arrangements to escape France. Tried to claim as all extra expenses escaping and obviously no skiing, holiday totally ruined. Direct travel refused to pay out as UK Gov hadn't put any travel restrictions in place for France. Total con artist, not worth the paper its written on. Your better off flushing your wallet down the toilet than getting insurance with these cowboys.
