Business Details
37 Years
experience
Emergency
services
Specialist Residential Property Insurance Solutions
Gallagher is a specialist residential property insurance brokerage with over 35 years of experience in the sector. Established in 1989 as Deacon, we rebranded in 2022 while maintaining the same expert team and tailored service approach. Our UK-based professionals specialise in buildings insurance for blocks of flats, apartments, and let properties, serving freeholders, landlords, and agents across England, Wales, Scotland, and Northern Ireland. With delegated authority from major insurers like Aviva and Zurich, we provide underwriting decisions, policy documentation, and claims management through a panel of 50+ experienced specialists.Our services extend to cyber liability, engineering inspections, estate management, and legal protection, supported by 24/7 emergency claims assistance. We combine technical expertise with local market knowledge to deliver bespoke insurance solutions, maintaining strong relationships with insurers to address complex property requirements. Our commitment to excellence has been recognised through industry awards, and we operate with full transparency in pricing and policy terms.
Services
Blocks of Flats Insurance
Cyber Liability Insurance
Engineering Inspection Insurance
Estate Management Insurance
Landlord Liability Cover
Directors & Officers Insurance
Emergency Response Cover
Building Valuations
Fire Risk Assessments
Asbestos Management
Details
- Year established: 1989
Highlights and features
- We have over 35 years of experience in residential property insurance
- We implement delegated authority powers for fast underwriting decisions
- We provide 24/7 claims reporting service
- Our team includes 50+ specialist professionals
- We work with major insurers including Aviva and Zurich
Associations and certifications
- Financial Conduct Authority
Services
Blocks of Flats Insurance
Specialist insurance for residential blocks from two to 200+ units, covering standard and non-standard constructions including listed buildings. Policies include structural damage protection, liability cover, and legal expenses. We handle underwriting decisions through partnerships with major insurers, providing seamless documentation and claims management. Our coverage extends to communal areas and unoccupied properties.
Cyber Liability Insurance
Comprehensive protection against cyber risks including data breaches, business interruption, and cyber extortion. Covers legal defence costs, regulatory penalties, and data recovery expenses. Designed for property managers holding sensitive tenant information. Includes 24/7 incident response support and compliance assistance with GDPR and PCI standards through partnerships with leading cyber insurers.
Engineering Inspection Insurance
Regular independent inspections of mechanical and electrical systems including lifts, boilers, and electrical installations. Complies with LOLER and PSSR regulations while providing breakdown cover for pressure systems. Offers replacement-as-new provisions and temporary equipment hire. Our engineers identify potential issues before they become critical, reducing downtime and ensuring health and safety compliance for residential properties.
Estate Management Insurance
Protection for residential estates' communal areas including private roads, gardens, and shared facilities. Covers public liability claims up to 10m, storm damage, and underground services. Includes terrorism cover options and emergency services damage protection. Designed for residential management companies needing comprehensive protection for multi-property developments and shared spaces.
Landlord Liability Insurance
Legal expense coverage for injury or damage claims on rental properties. Includes up to 50,000 legal protection, criminal prosecution defence, and repossession support. Available with optional rent guarantee cover. Meets requirements of the Fitness for Human Habitation Act 2018, covering structural integrity and safety hazards while protecting landlords' financial interests.
Questions
What types of properties can you insure?
We cover blocks of flats from two to 200+ units, including converted properties, listed buildings, warehouse conversions, and purpose-built blocks across England, Wales, Scotland, and Northern Ireland.
Do you offer 24/7 claims support?
Yes, our emergency claims service operates 24 hours a day, 365 days a year with dedicated advisors handling both standard and urgent claims.
How quickly can you issue policies?
With delegated authority from major insurers, we can typically issue policies within one working day following receipt of required information.
What accreditations do you hold?
We are authorised and regulated by the Financial Conduct Authority, working with insurers like Aviva, Zurich, and AXA XL to provide compliant coverage solutions.
Can you cover non-standard construction?
Yes, our specialist team provides coverage for non-standard constructions including listed buildings and unique property types that other insurers may decline.
How do you handle emergency situations?
Our emergency response cover provides immediate support for communal area incidents, with 24/7 helpline access and rapid claims processing for urgent repairs.
Reviews (4)
Stephen Greengrass
Dec 08, 2021
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Critical: Professionalism, Quality, Value Awful service been with Deacons over 8 years and never claimed. Now I have a water leak and try to make a small claim and they fob me off saying Im not covered as the leak isnt a one of occurrence and could have been leaking for a long time. Terrible customer service and very unprofessional!
Will Sherwood-King
May 14, 2021
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Critical: Professionalism, Responsiveness, Value As another review has said, these guys overcharge for insurance and give commission back to the Managing agent (In our case RMG) instead of finding the best value for who actually lives there. They also never answer their phones. Wonder if it's a fake company set up for dodgy means?
Leigh Brand
Apr 03, 2021
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My experience with Deacon has been first class. They provide Block of Flats Insurance for two of our buildings at a competitive price and are extremely helpful if you need to contact them. I would recommend them.
Iain Freeman
Jun 16, 2019
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Awful - they overcharge for insurance and then give a kickback to the freeholder. Might be legal but not so sure its very ethical.
