Business Details
24 Years
experience
FCA Compliance Support Services Tunbridge Wells
Established in 2002, Insurance Compliance Services (ICS) has built a reputation as a trusted provider of regulatory compliance support for insurance firms across the UK. With over two decades of industry experience, our team of qualified consultants combines deep regulatory knowledge with practical, tailored solutions to help businesses navigate complex FCA requirements. We specialise in translating evolving regulatory frameworks into actionable strategies, ensuring compliance while minimising operational disruption. Our services are designed to meet the needs of firms of all sizes, from small brokers to large London Market participants, supported by a comprehensive compliance portal, e-learning platform, and regular client updates.Backed by testimonials from over 300 long-standing clients, our approach prioritises transparency, accessibility, and commercial viability. We maintain nationwide coverage through locally-based consultants who develop in-depth understanding of client operations, supported by remote resources including regulatory bulletins and 24/7 helpline access. Our track record includes assisting firms with FCA authorisation, Brexit transition, and implementation of critical initiatives like Consumer Duty, demonstrating our ability to handle both routine compliance and complex regulatory challenges.
Services
Compliance Support
FCA Compliance Consultants
Compliance E-Learning
Consumer Duty Implementation
Appointed Representatives Support
FCA Authorisation
London Market Audits
Regulatory Training
Compliance Portal Access
Risk Assessments
Details
- Year established: 2002
Highlights and features
- We have over 20 years of experience in insurance compliance
- Nationwide coverage with locally-based consultants
- Tailored compliance monitoring programmes
- Access to proprietary Compliance Portal and e-learning resources
- Proven track record with 300+ long-standing clients
What people say
Unparalleled expertise
Proactive regulatory updates
Tailored practical solutions
Responsive support team
Peace of mind
Services
Compliance Support
Our compliance support service provides ongoing regulatory guidance tailored to insurance firms' specific needs. With dedicated consultants delivering bespoke monitoring programmes, we help businesses maintain FCA compliance through regular reviews, policy development, and regulatory submissions. The service includes access to our comprehensive compliance portal containing templates, manuals, and regulatory updates.
FCA Compliance Consultants
Our FCA compliance consultants offer expert guidance on meeting regulatory requirements. With 20+ years' experience, our team provides both ongoing support and project-based assistance, including RegData submissions, Connect applications, and implementation of initiatives like Consumer Duty. Consultants work closely with clients to develop practical compliance strategies.
Compliance E-Learning
The ICS e-learning platform delivers 24/7 access to over 200 compliance-focused courses. Designed for insurance professionals, our training resources cover regulatory requirements, technical insurance topics, and staff development. The system includes CPD tracking, custom learning paths, and branded certification options to meet organisational training needs.
London Market Audits
Specialist audit services for London Market participants include coverholder assessments and due diligence reviews. Our experienced team conducts thorough evaluations of compliance processes, underwriting practices, and regulatory documentation, providing actionable recommendations to address identified gaps and ensure adherence to market standards.
Consumer Duty Implementation
We assist firms with implementing the FCA's Consumer Duty requirements through tailored support programmes. Services include gap analysis, policy development, staff training, and creation of implementation plans to ensure compliance with the new conduct regime across all customer touchpoints and business operations.
People
Jill Hambley
Managing Director
With ACII and Chartered Insurance Practitioner qualifications, Jill leads ICS with over 25 years' experience in insurance compliance. She oversees strategic direction while maintaining client relationships, combining regulatory expertise with practical business understanding to drive service excellence.
Helen Dean
Head of Intermediary Consultancy North
Helen, a CertCII holder, manages northern consultancy operations with 18 years' experience in insurance compliance. Her focus on practical solutions for regional brokers has earned recognition for delivering effective compliance strategies that balance regulatory requirements with business needs.
David Allison
Head of Intermediary Consultancy South
As ACII-qualified leader of southern operations, David brings 20+ years' experience in regulatory compliance. He specialises in helping London-based firms navigate complex FCA requirements, with a track record of successful authorisation applications and compliance transformation projects.
Casey Knight
Technical Consultant
Casey provides specialist compliance support with particular expertise in audit preparation. Her hands-on approach has helped numerous firms streamline compliance processes, as evidenced by client testimonials praising her ability to deliver comprehensive solutions under tight deadlines.
Elly Miller
Technical Consultant
Elly delivers tailored compliance guidance with a focus on regulatory updates. Her proactive approach to client support, including detailed explanations of complex requirements, has earned praise for making compliance processes accessible and manageable for insurance professionals.
Questions
What compliance services do you offer for insurance firms?
We provide FCA compliance support, e-learning, audits, Consumer Duty implementation, authorisation assistance, and London Market services through experienced consultants and digital resources.
How can you help with FCA regulatory submissions?
Our consultants, registered on FCA systems, assist with RegData and Connect submissions, ensuring accurate completion and timely filing while providing guidance on FCA queries.
Do you offer compliance training resources?
Yes, our e-learning platform offers 200+ courses with 24/7 access, CPD tracking, and custom learning paths to meet insurance professionals' training needs.
What areas do you cover in the UK?
We provide nationwide coverage through locally-based consultants and remote support, serving clients from Cornwall to Scotland with tailored compliance solutions.
How do you support Brexit-related compliance changes?
We assist firms transitioning to post-Brexit requirements, including authorisation applications, regulatory adaptations, and compliance framework implementation to ensure UK market readiness.
Can you help with Consumer Duty implementation?
Yes, we offer dedicated support including gap analysis, policy development, staff training, and implementation planning to ensure compliance with the FCA's new conduct regime.
