Staveley Head Ltd

Not happy with amount of documentation required, even wanted an engineer report for amongst other things the carpets in my camper van and engineer test drive for roadworthiness! Prepared to send photos of my pride and joy but not pay for an engineer report when my vehicle has an MOT. Even cost me 25 to cancel before the policy started, lesson learnt.

Well I wasn't unhappy with them until I had to sell my van and leave them and they made me pay 83 leaving chargers so read what they send you Never been charged to leave an insurance didn't even know it was possible I didn't read but still it's quite lame to charge for ending an insurance due to selling the van

The most awkward and complicated insurance company on the market. In 30 years of driving this is the worst insurance company I've dealt with. The quote may seem competitive at first but look out for the devious small print. The cost will double before you know what's happened. Appalling customer service.

AVOID! 60 cheaper. Not worth the hassle! Be prepared to give national insurance details along with many many more documents after you have paid your deposit. Threats of cancelling the insurance and losing your deposit. Certainly won't be using this company again or recommend it to others

Such a scam company be careful I took policy with really good price and pay some money upfront and they ask paper which I sent all of them next day.after 14 day they ask we Dnt accept your ncb some reason, I sent all paper next day when I was took policy and after 14 day they said you have to pay another 789 or we will cancel your policy and they said if we cancel you have to pay another 900 for cancel because 14 day gone, but I will go through right way and I did complain about them and let see

Awful company with aggressive practices. After buying insurance and complying with all the terms, they contacted me requesting a mechanic's survey despite the van being almost new. After refusing to do one they then charged me to end the insurance. Avoid at all costs!

Staveley head also known as One sure will try anything to get you to cancel your policy, they repeatedly ask for documents you have sent. They are making more money cancelling your policy and are making a business on this. I am now dealing with the Ombudsman sending evidence of their miss selling activities. Pay a little more but please stay away from these people they should not be in business.

Absolutely horrendous! They tried to charge me 200 for less than one months insurance on my motorhome. I've never dealt with a more complicated insurance company! AVOID AT ALL COSTS! They harass you constantly with emails, texts and phone calls! They speak to you in a very degrading manner and WILL NOT let you speak to anyone above them! Save your money for a better insurance company!

Critical: Value You will incur a fee to cancel the policy or make changes to it at about 30% of the quote price. Not really worth the price savings from other insurance providers unless you are with them for 5+ years.

Avoid at all costs they give you a cheap quote. Then ask for all kinds of paperwork making it virtually impossible for you to provide. When I cancelled within the 14 day cooling off period they kept my deposit then had the cheek to write to me demanding an extra 35 which they were going to take off my card.cancelled card so they aren't getting that. Seems like a legal scam as they take your money first then make it impossible for you.

Outrageous and unethical cancellation fee's hidden in small print. Took out camper van insurance earlier in the year but sold vehicle on 8 months in. Had paid insurance outright upfront, wasn't expecting any refund but to then get hit with 85 fees for cancelling policy on selling the vehicle is outright robbery, particularly when legally obliged. to cancel on transfer of ownership.

My advice if looking for insurance is to not be taken in by the price of the quote, pay the extra and go with a company that treats its customers fairly and ethically. NOT THIS ONE!

Critical: Professionalism Not happy with the company so enquired about cancelling the policy, been with them 3 weeks was told the cancellation fee would be 85. However when I cancelled I was charged 165.00! Due to all the add on admin fees!absolute rip off company

They are better off saying, that since the company has been taken over that they no longer do motor home insurance, its embarrassing, my insurance was 275 then after the takeover it quadrupled to over a Thousand pounds, unless they are hoping that some one with the early stages of Alzheimer's is going to pay it, some sort of organization should look in to these extortionate prices, so much for a take over being a good thing, certainly not for motorhome insurance.

Offer to renew camper van insurance came through as usual with the expected attempt to increase the premium for no reason other than trying to increase margin. I requested on the phone an improved quote and accepted this. Then went into over 40 min of Q&A for a straightforward renewal (no change in 4 drivers or their status or driving record - all clean).

Then had to go through a convoluted on line process providing multiple images of evidence and links to DVLA. One of these was eventually rejected by the system - uploaded again twice - resulting in a third attempt. It is clear that Staveley do not know or even value their existing customers and there is a suspicion that the verification system is designed by default to generate delays - this could lead to penalties?

My strong impression is that reduced quotes on premiums is designed to draw you into a faulty and unnecessarily tortuous process. I will not renew with them ever again. Be warned and wary. The quality and friendliness of the initial phone contact (often commented upon) is not a reflection of the system behind the business - so do not think that you are dealing with a company that understands the basis of customer service - especially with existing customers.

Best price for motorhome insurance for seven years running. ***** 200 a year for a new motorhome in 2015 - 2021

Stavely head provided me an insurance quote 1000% more than my last years premium. Stavey Head refused to do anything which has lead to me launching a complaint with the FCA. Please see the attached image. Terrible service

If you are thinking of using this company for your motorhome insurance, avoid at all costs! They will come up cheap on the review site and they will take your payment. Then after the 14day cooling off fee, you will get a letter saying they haven't received certain documents and will cancel insurance. Then you'll get a daily text saying they'll cancel at 4pm that day. when they're closed and the next day they'll text saying they'll cancel at 3pm.

You can never get through on the phone. They will insist on an engineers report which is another MOT chargeable from a garage, but just for them. 10 or more photos, photos of licenses, logbooks, utility bills. I've never had to deal with such a unprofessional company, why they are still in business amazes me. I'm still waiting for my refund which will be 88 extortionate cancellation fee short no doubt, even though they were the ones who cancelled the insurance whilst we were on holiday.

We had to spend a day abroad sorting out insurance in the UK so we could get home because we didn't carry our v5 in the van. Awful experience, avoid this company at all costs.

STAY AWAY! I had an accident in my van non-fault due to road conditions. vehicle was brand new valued at 18k and only got paid out trade price of 6k minus "fee's" left me with 5k for the value now I've got 15,000 on finance outstanding ridiculous company. report to trading standards soon as you can

What an absolute shambles! Paid 3k for courier cover in full only to get a request for a further 2k because of NCB being denied, THEN! Out of nowhere I get an email saying they've cancelled my insurance on the 28/10 (it's now 6/11) meaning I'd been driving without insurance for over a week! Now in trying to phone them to get an explanation and they've got system issues? WTF!?

Took out insurance on our Motorhome and paid in full. 4 months after had to cancel and they charged me 85 for the cancellation then more for the under writers eventually costing me another 70 even though I paid in full! Outrageous to say the least. Don't use them.

Crooks. They wont answer your calls or emails but will cancel your insurance for not getting in touch with them. Many a time sitting on hold for 40mins to be told about lack of staff due to corona then cut off. Months of trying to get a refund as it was entirely not my fault and I got 30 back from 320. Almost 5 months of chasing and I get this. "When your policy was set up you paid 320.31, included in that was a non-refundable administration fee of 35 so your premium without that is 285.31.

I can see that the insurance company have charged you 50% for the time on cover (10 days maybe), giving a refund of 142.65 but then we charge for loss of commission which totalled at 22.29. We also have an 85 cancellation fee and a 5 refund fee." Got 1 star because google doesn't accept zero.

Dont waste your time with this company, used them for trade and not very helpful, halfway through they canceled my policy because i couldn't prove a car belonged to me even though i provided them with a purchase receipt and had applied for a new logbook which took 4-6 weeks, so they cancelled my policy and only gave back a small percentage Unhelpful on the phone Would not recommend this company!

I use Staveley Head for motorhome insurance. Very happy with the price and friendly staff. My only gripe is that I didn't receive a renewal notice. Only a letter saying my insurance ran out 3 weeks ago! It was quickly sorted and luckily I hadn't driven it for about a month anyway. I know it's my responsibility but a little notice might be nice in future.

Excellent low quote. However, due to a small misunderstanding over the NCB available they increased the premium by 20. No problem with that, but they also charged me 35 to amend a policy that had not even been issued. Seems a bit unfair.