QuestGates is the UK's largest independently owned loss adjusting company. We provide claims related solutions in areas where the highest levels of customer service alongside technical expertise are paramount. We operate throughout the UK and Ireland, with a Birmingham Head Office.QuestGates is also the UK and Ireland's partner of vrs Adjusters, which provides us with access to the highest quality loss adjusting expertise in over 300 offices across 140 countries worldwide.QuestGates has a highly experienced team of Motor adjusters and investigators who handle RTA claims for: Personal Lines Risks, Fleet Risks, Heavy Goods Risks, Special Carriers.
Services
What We Do
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Welcome to QuestGates - the UK's leading provider of specialist loss adjusting and claims solutions. Our Agriculture and Forestry claims service handles a wide range of agriculture and rural business losses. Fronted by a dedicated concierge team, our commercial property service ensures minimal disruption.
Our People
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QuestGates is an owner managed business delivering a bespoke range of claims related solutions. QuestGates' employees are our most valuable resource and have been hand picked for their ability to provide a proactive, innovative and professional technical service. Whether senior management, adjusters, account managers or administrators, all QuestGates staff are experienced and trusted, chosen for their compatibility with client needs.
Technology
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QuestGates digital strategy is to provide bespoke technological solutions that assist all key claims stakeholders by enhancing the customer's claims experience whilst supporting our technical staff as well as suppliers and strategic partners, in an efficient and cost-effective manner. We have to date achieved this by creating various applications that provide digital access and interaction to relevant information for increased efficiency, speed and security.QUBE is our bespoke Claims Management System.
Sustainability
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Our target is to be carbon neutral by 2027 and we aim to achieve this through a combination of internal initiatives such as driving digitalisation, and our engagement with suppliers to look at new, innovative building techniques and reducing landfill waste. Recognising the role that we all play in ensuring that we leave the world a better place than we found it we launched our Environmental & Sustainability Plan in late 2020. Our key targets to achieving this include:. 15% reduction in travel by driving digitalisation to maximise positive impact on the environment.
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