Business Details
50+ Years
experience
UK Leading New Home Warranty Provider
Established in 1936, we are the UK's leading independent provider of warranty and insurance for new-build homes. Our expertise spans over eight decades of raising standards in house building while protecting homeowners through comprehensive policies. We deliver tailored solutions including Buildmark warranties, building control services, and technical risk management to support house builders and developers.Our team combines deep industry knowledge with a commitment to innovation, ensuring homes meet rigorous quality standards. With a nationwide network of inspectors and a focus on continuous improvement, we provide peace of mind for homeowners and industry professionals alike. Our mission remains unchanged: to champion high-quality homes and protect those who live in them.
Services
Buildmark Warranties
Building Control Services
Land Quality Assessments
Construction Quality Data
Industry Training Programs
Claims Management
Technical Standards Development
Policy Documentation
Homeowner Support
Professional Development
Details
- Year established: 1936
Highlights and features
- We have been raising home construction standards since 1936
- Our Buildmark warranty protects over 1.2 million UK homes
- We combine technical expertise with nationwide inspection networks
- We hold ISO 9001 quality management certification
- We maintain strong partnerships with housing associations and developers
Associations and certifications
- ISO 9001
- Flexa Verified Employer
- Stonewall Proud Employer
- Disability Confident Employer
- Race at Work Charter Signatory
Services
Buildmark Warranties
Our Buildmark warranties provide comprehensive protection for new homes, covering structural defects and construction risks. Available in three variants - Buildmark for sale properties, Buildmark Choice for rentals, and Buildmark Connect for commercial spaces. Policies include 10-year coverage with annual inspections to ensure ongoing compliance with our rigorous standards.
Building Control Services
We offer expert building control inspections ensuring compliance with UK construction regulations. Our nationwide network of qualified inspectors provides regular site visits, technical guidance, and final certification for residential developments, helping builders meet legal requirements and quality benchmarks.
Industry Training Programs
Our market-leading training includes NVQs, apprenticeships, and professional development courses for construction professionals. Developed by industry experts, these programs cover technical standards, safety protocols, and quality assurance practices essential for modern house building.
Land Quality Assessments
We conduct comprehensive land quality assessments evaluating environmental factors, ground conditions, and development suitability. Our reports help developers understand site-specific risks and implement appropriate mitigation measures before construction begins.
Claims Management
Our dedicated claims team handles warranty-related issues through a structured process. We coordinate repairs for covered defects, manage builder relationships, and provide homeowners with clear guidance throughout the claims process while maintaining quality standards.
Questions
What does NHBC Buildmark warranty cover?
Buildmark covers structural defects in new homes for up to 10 years, including issues with foundations, walls, roofs, and essential systems like plumbing and electrics.
How do I check if a home has NHBC cover?
Builders provide activation codes to verify coverage online. Homeowners can check Buildmark protection status before exchange of contracts through our website.
What happens if my builder becomes insolvent?
Contact us immediately - homes cannot be sold with Buildmark cover without our consent when a builder enters insolvency proceedings.
How do I make a claim on NHBC warranty?
Contact your builder first for issues under two years old. For unresolved matters, submit claims through our portal or call our claims team directly.
What training programs do you offer?
We provide NVQs, apprenticeships, and professional development courses covering construction standards, safety protocols, and technical skills for the housing industry.
How are construction quality standards maintained?
Through regular site inspections, technical guidance documents (NHBC Standards), and mandatory compliance checks ensuring homes meet regulatory requirements and our quality benchmarks.
Videos
Reviews (5)
Chris Blake
Apr 24, 2022
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This is what the NHBC say is OK and up to standards. we brought our new home in 2019 we had big problems with our heating and on investigation we have found that are underfloor heating is short by 450m. The NHBC signed of the house saying it's fine it's never worked properly and we are using more gas then needed.
Dayv B.
Apr 15, 2022
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No response to enquiries. Little evidence they actually do much - if anything - to help or advise purchasers of new build properties. Conversely, they seem to be in the pockets of the developers. What is the point of the NHBC?
Andrea Daykin
Mar 22, 2022
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NHBC warranty is not worth the paper its written on. They are not even worthy of the minimum 1 star. The NHBC are so far in bed with Bellway that they will shut down any claim without even attending site to view the problem. We have foul water quite literally rising out the paving and flooding our garden and despite the onsite contractors and Bellway's own site staff telling us there is a huge problem with drainage, they still aren't interested. I can't stress enough, DON'T BUY BELLWAY!
R.
Feb 21, 2022
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I work everyday on new builds, NHBC are not fit for purpose they pass everything keeping the developers happy is all they are concerned about. Alot of back handers at high levels.
Robert Cormac-Walshe
Mar 31, 2021
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Shambles of a company. They are completely redundant and their 'warranty' means nothing. They will do everything they can to get out of a claim and side with the cowboy builders they protect and are funded by. My flat which is only 3 years old has water ingressing in at 3 different windows. When it rains water comes through a fire wall and leaves a puddle of water in my living room. Somehow they got out of this claim and are refusing to help.
