Business Details
36 Years
experience
Emergency
services
Award-Winning Lettings Insurance & Tenant Referencing Experts
Homelet Insurance has been a trusted leader in the private rental sector for over 30 years, providing specialist tenant referencing and insurance solutions. As part of the Barbon Insurance Group, we combine extensive industry expertise with innovative technology to support letting agents, landlords, and tenants across the UK. Our team of 300 professionals in Lincoln delivers market-leading services, including Rent Guarantee, tenant referencing, and comprehensive insurance products designed to protect investments and ensure peace of mind. With over 3,700 letting agents relying on our services, we process more than 1,200 tenant references daily and have paid 1.1 million in commissions annually.Our commitment to excellence is reflected in our Feefo 4.7/5 product rating and our status as the UK's largest tenant referencing firm. We empower businesses through dedicated account managers, value-added services, and a customer-centric approach that has earned us industry recognition. Our core values of empowerment, innovation, customer focus, teamwork, and accountability drive continuous improvement in all our offerings. Backed by the PIB Group's resources, we deliver tailored solutions that address the evolving needs of the rental market while maintaining rigorous quality standards through ISO 9001 and ISO 27001 certifications.
Services
Tenant Referencing
Rent Guarantee
Landlord Insurance
Tenants Insurance
Professional Indemnity
Income Generation
Policy Documentation
Claims Processing
Customer Support
Market Insights
Details
- Year established: 1990
Highlights and features
- 30+ years' experience supporting UK private rental sector businesses
- Dedicated account managers available for specialist support
- Award-winning customer service with 4.7/5 Feefo rating
- ISO 9001 and ISO 27001 certified quality management systems
- 1.1 million paid annually in commissions to letting agents
Associations and certifications
- ISO 9001
- ISO 27001
What people say
Quick and straightforward process
Great price for cover
Dedicated team with expertise
Competitive pricing
Easy to set up
Services
Tenant Referencing
Our comprehensive tenant referencing service provides fast, accurate assessments using 5 million datapoints to verify applicants' suitability. We process over 1,200 references daily while maintaining strict compliance with data protection regulations. Our intelligent system identifies potential risks through financial, identity, and rental history checks, helping landlords and agents make informed decisions while ensuring fair treatment for all applicants.
Rent Guarantee Insurance
This specialist insurance product protects landlords against rental income loss through tenant default. Our policies cover up to 50,000 in lost rent and include fraud detection features to prevent rental scams. With 30 years' experience managing claims, we provide financial security while maintaining strict underwriting standards that have earned us ISO 9001 certification for quality management processes.
Landlord Insurance
Our tailored insurance packages protect rental properties against physical damage and liability risks. Available options include buildings, contents, and liability coverage with optional add-ons like accidental damage protection. With 4.6/5 customer satisfaction ratings from 10,000+ policyholders, our policies include emergency assistance and legal liability cover up to 5 million, reflecting our deep understanding of landlord-specific risks.
Tenants Insurance
Designed to protect tenants' possessions and contractual liabilities, our policies offer up to 50,000 contents cover and 10,000 liability protection. With flexible options including bicycle and accidental damage extensions, we provide comprehensive protection that helps tenants avoid deposit deductions. Our 4.7/5 rated service includes 24/7 claims support and has paid 3.8 million in claims since 2013.
Professional Indemnity
This essential cover protects letting agents against claims arising from professional negligence. Our policies include office insurance and indemnity limits suitable for businesses of all sizes. With over 3,700 agents relying on our protection, we combine industry-specific expertise with responsive claims handling that maintains our Platinum Feefo award-winning service standards.
People
Carrie Alliston
Lettings Director
With extensive experience in property management, Carrie leverages Homelet Insurance's fraud detection systems to protect landlords while maintaining strong client relationships through regular communication and expert guidance.
Andrew Craig
Managing Director
Andrew utilizes Homelet Insurance's value-added services to enhance revenue streams while maintaining a strategic focus on business growth and operational efficiency across his property portfolio.
Dan Frogley
Partner
Dan relies on Homelet Insurance's dedicated customer development managers for ongoing support, implementing their recommendations to improve risk management and tenant selection processes.
Jeremy Cull
Director
Jeremy values Homelet Insurance's Rent Protection service for its comprehensive coverage and peace of mind, integrating it into his property management strategy to mitigate financial risks.
Billy Maddin
Operations Manager
Billy appreciates the consistent support from Homelet Insurance's account management team, which has become integral to his operations' reliability and client satisfaction metrics.
Questions
What services does Homelet Insurance offer for letting agents?
We provide tenant referencing, Rent Guarantee insurance, Professional Indemnity cover, and income generation services to help agents grow their businesses.
How does tenant referencing work?
Our intelligent referencing system checks 5 million datapoints across financial history, identity verification, and rental records to assess applicant suitability within minutes.
What's included in Landlord Insurance policies?
Our policies cover buildings, contents, liability, and optional extras like accidental damage, with up to £50,000 rent protection and legal liability coverage.
Can tenants get combined insurance cover?
Yes, our Tenants Contents Insurance includes both possessions cover up to £50,000 and liability protection up to £10,000 in one policy.
How quickly are claims processed?
We aim to resolve straightforward claims promptly, with dedicated support teams available Monday-Friday 8:30am-5:30pm and Saturday 9:30am-1pm.
Do you offer multi-property insurance?
Yes, our Portfolio Insurance covers multiple properties under one policy, ideal for landlords with extensive rental holdings.
Reviews (6)
Simona V.
Jun 06, 2022
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Great service provided over the phone by Michael Brennan. He was friendly but also very professional in explaining the options regarding the best policy to choose for my new flat. The insurance set-up process was also smooth and clear. Thank you for your service. Simona
Georgios Charitos
May 10, 2022
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I had a great chat with Ady Lowe regarding a tenant insurance policy today. He was kind, friendly, he explained all the terms of the policy with clarity and answered promptly all my questions. Thank you for providing such high quality of services!
Lindsay Rollo
Apr 13, 2022
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I've used HomeLet for landlord's insurance for three years now. Whilst not offering the cheapest policy on the market, I consider the money well-spent. They have always been prompt to respond to any queries and the transition through the different policies I've needed for my property have been handled very efficiently - in particular by Matthew today. The agents I've dealt with have been knowledgeable and helpful throughout. I would have no hesitation in recommending them to anyone who needs this kind of insurance.
Yvette Indyk
Apr 07, 2022
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Had a few issues with a previous letting experience that meant insurance was something I was dreading contacting. However spoke to a lovely customer service worker called Emily Lay (sorry if that's spelt wrong!), who was super helpful, efficient and kind. Made my situation a lot less stressful and can't thank enough :). Will definitely use/recommend this company to others in the future.
Brandy Springfield
Feb 24, 2022
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Had set renter's insurance service up with HomeLet after recently moving to the UK from the US. It was easy to do and we had no trouble at all. The representative we spoke with to set up service was friendly and, though her run through of how things work was rather quick, she did send emails explaining everything in an easy to read version. The only problem was that we didn't realize we already had rental coverage with our bank in the US.
Upon discovering this, I called to cancel our services since our bank was a cheap and more convenient option. The representative I spoke with did offer to discuss price matching, but I explained the convenience of having everything in one place. She understood and was able to cancel our service for us. There was no difficulty in doing so, and they maintained a polite and cheery disposition throughout the conversation. Had we not been double covered, we would have happily continued our service with HomeLet. Our experience over the 3 months of service had no trouble at all and I would, in face, recommend their services to others.
Upon discovering this, I called to cancel our services since our bank was a cheap and more convenient option. The representative I spoke with did offer to discuss price matching, but I explained the convenience of having everything in one place. She understood and was able to cancel our service for us. There was no difficulty in doing so, and they maintained a polite and cheery disposition throughout the conversation. Had we not been double covered, we would have happily continued our service with HomeLet. Our experience over the 3 months of service had no trouble at all and I would, in face, recommend their services to others.
Elia Z.
Feb 22, 2022
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Asked for help for joining Sky's Broadband, the process was great and simple. Several days later I have contacted them and asked for their help for leaving Sky (due to their disappointing customer support). To be honest I did not think I will get too much help, but I couldn't be more wrong. I have talked with a super nice person named Marcus, he absolutely did more than any other agent I have ever talked with.
He contacted Sky representative for me, contacted me back with several options and did that back and forth several times, he had even contacted me several days later to make sure everything worked out and asked he if could do anything else to help. To sum up, a great experience with HomeLet, and with Marcus, great customer support all around.
He contacted Sky representative for me, contacted me back with several options and did that back and forth several times, he had even contacted me several days later to make sure everything worked out and asked he if could do anything else to help. To sum up, a great experience with HomeLet, and with Marcus, great customer support all around.
