We've won the Feefo Gold Trusted Service award for 2019 and have a 4.5/5 customer service rating. As a friendly UK based customer service team, we're here to help as much as we can. We paid 97% of pet insurance claims between 2017-2018 and believe in fair claims assessments. We're proud to have helped so many sick pets. We've been insuring exotic pets for over 20 years and have lots of experience in the health problems exotic pets can face. We've designed our policies to provide the right cover levels at the right price.

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About us Report

We insure parrots, lizards, snakes and tortoises and even prickly pets like Pygmy Hedgehogs. Our insurance is designed to cover unexpected vet bills so that you can focus on getting the right treatment for your pet when it's ill. We can also cover your pet for death and theft, depending on your pet type.

Lizard Report

For 1,000 of vet fee cover it will cost you around 12 a month, spread over 10 months, on our Essential policy. We don't believe in one size fits all policies, as these aren't best for your pet or your budget. Our policy cover is designed to be suitable for your pet type, get a quote today.

Parrot Report

Exotic Direct are the UK's no. 1 exotic pet insurance provider with thousands of pet owners choosing to insure their pet with us every year. It offers up to 5,000 of cover for vet fees, death and theft. Next step down, our Essential policy costs 280.72 a year or 10 instalments of approximately 28.07.

Tortoise Report

We can insure Hermanns, Horsfield, Mediterranean Spur-Thighed, Marginated, Leopard tortoises and many more. Exotic Direct are the UK's no. 1 exotic pet insurance provider with thousands of pet owners choosing to insure their pet with us every year. Next step down, our Essential policy costs 126.72 a year or 10 instalments of approximately 12.67.

James

May 22, 2022

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Very poor people, tell you fibs and don't do what they say avoid them now

Nathan Mullan

Dec 14, 2021

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They don't pay out when there is actual emergency care needed.

Ross Mansion

Aug 18, 2021

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Had nothing but good experiences with them so far. They pay claims promptly and without any fuss. They reply to emails usually same day during working hours. The staff seem to be straight talking and personable. One of few insurance companies that aren't just there to rip you off. Thank you.

Jenna Wimshurst

May 25, 2020

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Great insurance for our guinea pigs, plus when one died they sent us a hand written card which was very sweet, especially considering they were going to lose money.

Sukjinder Kundhi

Nov 29, 2016

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I've had no trouble with this insurance company they are very good quick with claims