Business Details
Emergency
services
Your Trusted Insurance Partner for Civil Servants
The Civil Service Insurance Society (CSIS) has been a trusted provider of insurance solutions since 1890, initially serving civil servants and expanding to include all current, retired, and former civil and public servants and their partners. As a not-for-profit organisation, we prioritise customer satisfaction and community impact, donating over 9 million to civil service charities through our CSIS Charity Fund since 2007. Our expertise spans car, home, travel, and specialist insurance products, delivered with a commitment to competitive pricing, exceptional service, and transparency. We operate from our Maidstone, Kent office with a dedicated team available 9am - 5pm Monday to Friday, offering immediate cover options and flexible payment plans.Our accreditation by the Financial Conduct Authority (FCA) underscores our adherence to rigorous regulatory standards, while our 'Excellent' Trustpilot rating reflects our dedication to treating customers fairly. We partner with reputable insurers to provide comprehensive coverage, including unique offerings like musicians' insurance and short-term car policies, ensuring tailored solutions for diverse needs. Our corporate social responsibility initiatives further demonstrate our commitment to supporting local communities and public service charities.
Services
Car Insurance
Home Insurance
Travel Insurance
Pet Insurance
Young Driver Insurance
Boat Insurance
Caravan Insurance
Life Insurance
Musicians Insurance
Bicycle Insurance
Highlights and features
- Rated 'Excellent' on Trustpilot for customer service
- Competitive premiums tailored to public servants
- Friendly, knowledgeable UK-based team
- Immediate cover availability for urgent needs
- Flexible monthly and annual payment options
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Competitive premiums
Friendly staff
Immediate cover available
Trusted provider
Services
Car Insurance
Comprehensive or third-party car insurance with optional breakdown assistance and motor legal cover. Flexible payment options and immediate cover availability. Competitive premiums tailored for civil service professionals.
Home Insurance
Buildings and contents policies with home emergency and family legal expenses options. Available for primary residences, let properties, and holiday homes. 80% customer retention rate through reliable claims handling.
Travel Insurance
Single-trip and annual policies covering medical emergencies, cancellations, and baggage loss. Specialised options for cruises and pre-existing medical conditions. 24/7 emergency assistance for UK residents.
Pet Insurance
Vet fee coverage up to 15,000 through partnership with ManyPets. Tailored plans for dogs, cats, and exotic pets. Includes treatment for chronic conditions and emergency care.
Young Driver Insurance
Annual policies designed for drivers under 25 through Marmalade partnership. Telematics-based pricing and named driver options to help reduce premiums for new motorists.
Questions
What insurance products does CSIS offer?
We provide car, home, travel, life, pet, and specialist insurance for civil servants. Partnerships with providers like Zurich and ManyPets enable tailored coverage options.
How do I make a claim?
Contact our 24/7 claims partners directly using the numbers provided in your policy documents, or call our main line for assistance with claims management.
Are there payment plan options?
Yes, we offer monthly and annual payment plans for most policies to suit different budgetary requirements.
Is CSIS a charity?
We're a not-for-profit organisation that donates surpluses to civil service charities through our CSIS Charity Fund, while maintaining FCA-regulated insurance services.
Reviews (3)
Anthony Dickinson
Nov 23, 2025
Report
I've dealt with CSIS for the last year and they've been a pleasure to deal with. I've dealt with the same person twice now, Amy M, and she is polite, friendly, personable and professional. She rings straight back and ensures everything goes as efficiently as possible. Very happy with the service and hope this feedback reaches her.
Ian Matthews
Oct 22, 2021
Report
Very poor, couldn't give me a quote there and then due to technical issues, promised they would contact me with a quote via email and never replied. Had to go with Confused.com in the end
Geoff John
Oct 29, 2019
Report
Friends of ours phoned to arrange a holiday on a special deal. Last day to book. Phoned CSIS to arrange travel Insurance, as we had done many times before. Got the basic quote but needed medical screening because my wife had an accident earlier this year. Between 9.30 and 3.30 despite many calls to CSIS who tried hard to express the urgent need to call me to the medical assessment team of the insurance company, they failed to call.
Even though they will just take money from you as an added risk, they can't be bothered to call to do the assessments. We had to wait by the phone all day and sadly, missed the deal and so the holiday. Even an e mail of complaint has not been replied to. I would recommend you get other quotes before using these. The brokers they use seem not to give a dam.
Even though they will just take money from you as an added risk, they can't be bothered to call to do the assessments. We had to wait by the phone all day and sadly, missed the deal and so the holiday. Even an e mail of complaint has not been replied to. I would recommend you get other quotes before using these. The brokers they use seem not to give a dam.
