Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Birmingham
Norton Insurance Brokers has dedicated 60 years to protecting clients' interests and assets through quality insurance provision. We offer personalized solutions for personal protection needs including homes, vehicles, holidays, and second homes, alongside tailored commercial insurance for businesses. Our personal client manager service ensures dedicated support, with expertise in specialist areas like classic car insurance since 1965. As a family business based in Birmingham, we combine local knowledge with nationwide service, prioritising integrity and care in all our operations.Our team conducts free business insurance health checks to identify coverage gaps and ensure cost-effectiveness. With FCA authorisation and a commitment to resolving issues promptly through the Financial Ombudsman Service, we maintain high service standards while continuously expanding our offerings to meet evolving client needs.
Services
Home Insurance
Specialist Vehicle Insurance
Commercial Insurance
Pet Insurance
Cyber Insurance
Details
- Year established: 1965
Highlights and features
- We have over 60 years of specialist insurance experience since 1965
- Our personal client managers provide dedicated insurance support
- We offer free business insurance health checks to identify coverage gaps
- We are authorised and regulated by the Financial Conduct Authority
- We provide tailored insurance solutions for unique assets and requirements
Associations and certifications
- Financial Conduct Authority
What people say
Excellent communication
Competitive rates
Great service
Professional approach
First-class guidance
Services
Home Insurance
Specialist home insurance tailored to property type and value, including listed buildings, thatched roofs, and flood risk areas. Our policies protect against fire, theft, and weather damage while accommodating unique home features. We offer flexible terms for primary residences, holiday homes, and rental properties.
Specialist Vehicle Insurance
Tailored insurance for classic, high-value, and performance vehicles since 1965. Our policies cover single vehicles and multi-car collections, including motorcycles, campers, and vans. We provide agreed value protection and specialist claims handling for vintage and modern performance vehicles.
Commercial Insurance
Comprehensive business insurance packages including property, liability, and operational coverage. We offer sector-specific policies for consultants, engineers, IT providers, and motor trade businesses. Our services include free insurance health checks and excess layer protection for growing enterprises.
Pet Insurance
UK pet insurance for cats and dogs through our partner Healthy Pets. Policies cover veterinary treatment, chronic conditions, and emergency care. We provide online policy management and claims assistance for pet owners across the UK.
Cyber Insurance
Business cyber insurance covering data breaches, ransomware attacks, and online fraud. Our policies protect against financial losses from phishing, malware, and hacking incidents. We include incident response support and liability coverage for UK businesses.
People
Mark Wilkinson
Managing Director
Leading Norton Insurance Brokers since 2013, Mark continues the family legacy started by his father Chris in 1965. He has expanded specialist insurance offerings while maintaining our core values of integrity and client care.
Ben White
Head of Operations
Ben oversees day-to-day operations, ensuring efficient service delivery across all insurance sectors. With extensive industry experience, he focuses on implementing technological improvements while maintaining our personal client service standards.
Russell Wilcock
Finance Controller
Russell manages financial operations, bringing over 20 years' experience in insurance sector finance. He ensures financial stability and transparent pricing structures while supporting business growth initiatives.
Ben Robertson
Marketing Manager
Ben leads our marketing strategy, developing digital initiatives to enhance client engagement. He focuses on communicating our specialist insurance expertise while expanding market reach through modern marketing techniques.
Andy McDonald
Underwriting and Product Development Manager
Andy develops new insurance products and manages insurer relationships. With deep underwriting expertise, he creates innovative solutions for unique insurance needs while maintaining competitive pricing structures.
Questions
What types of specialist vehicle insurance do you offer?
We provide insurance for classic cars, performance vehicles, motorcycles, campers, and vans. Our policies include agreed value protection and specialist claims handling since 1965.
Do you offer business insurance for small enterprises?
Yes, we provide tailored commercial insurance including property, liability, and operational coverage for small businesses across various sectors with free insurance health checks.
How does your personal client manager service work?
Each client receives a dedicated insurance expert who manages all aspects of their policy, providing direct contact for renewals, changes, and claims assistance without additional charges.
Can you insure non-standard homes?
Yes, we specialise in insurance for listed buildings, thatched properties, and homes in flood risk areas with tailored policies recognising unique property values.
What cyber insurance protections do you provide?
Our cyber insurance covers data breaches, ransomware attacks, and online fraud with incident response support and liability protection for UK businesses.
How do I make a claim?
Contact your insurer directly using policy documents, reach out to your personal client manager, or use ALPS' 24-hour claims line at 0121 248 9447 for motor legal protection claims.
Reviews (6)
Richard Morris
Oct 30, 2025
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Faisal was extremely helpful. He took care of the insurance for my Morgan and inquired if I had another vehicle, to which I replied that I had a Range Rover. He contacted me as he had promised and once again proved to be very reliable. He was very accommodating and helpful, and I would recommend both him and the insurance company to anyone.
Jerry Cook
Jul 16, 2021
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I work there. We are a small company who offer a wide range of insurance solutions tailored to the needs of the individual. If you want personal, professional advice please call.
Alan Stanton
Feb 23, 2021
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Whenever, over the years, I have had to contact Norton the service has been brilliant. I enquired about a Green Card last week and the help/guidance that I got back (from Elaine) was truly first class.
Fas Fas
Jan 24, 2021
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ZERO STARS! This company is also known as Heritage Car Insurance! We have multiple cars on a classic car policy (around 8 cars). When we removed one of the cars yesterday they charged us a 25 mid adjustment fee (which is stated on their T&Cs) plus an additional 10 for their insurer KGM! They also retained an Additional 30% Commission from the premium owed back to us. Yet they do not mention how much commission they will take in their T&Cs. Absolute scammers! Please avoid using this company, we certainly will not be using them in future! I will be escalating this to the Financial Ombudsman!
Kevin Morgan
Nov 12, 2019
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Norton Insurance Brokers have always been professional and helpful in meeting both our motor trade and classic vehicle insurance needs. We have used this insurer for a number of years and so far have been happy with the excellent service provided.
Stewart Wood
Oct 30, 2017
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Not a helpful company. All about the charges, provide no refund and charge extra to cancel a policy. Staff are rude and unhelpful. What a terrible experience with Norton / Heritage. Spend a few extra pounds elsewhere.
