Travelers Insurance

Business Details

Specialist Business Insurance Solutions

Travelers Insurance has been a global leader in the insurance industry for over 165 years, providing comprehensive coverage solutions tailored to diverse business needs. Our expertise spans underwriting, risk management, and claims handling, supported by financial strength and a commitment to innovation. We serve businesses of all sizes, from SMEs to multinational corporations, with sector-specific products in areas such as cyber, financial institutions, professional indemnity, and property insurance. Our European operations, including Travelers Insurance Company Limited and Syndicate 5000 at Lloyds, combine global reach with local expertise. We prioritise diversity and inclusion, evidenced by our Clear Assured Gold Award and active community engagement through over 100,000 annual volunteer hours.

Our technical claims expertise and partnerships, such as First Recovery for disaster support, ensure rapid resolution and business continuity. Listed on the NYSE and part of the Dow Jones Industrial Average, we maintain an AA credit rating and over $126 billion in assets to deliver on promises. Our focus on mental health initiatives, workplace safety, and sustainability reflects our dedication to responsible business practices. With offices across the UK and Ireland, we provide brokers and clients with accessible, tailored support. Our legacy of innovation includes pioneering coverage for automobiles, aviation, and cyber risks, ensuring we remain at the forefront of evolving industry challenges.

Services

Cyber Insurance Professional Indemnity Property Insurance Management Liability Marine Insurance Transactional Liability SME Office Cover Criminal Protection Risk Management Claims Solutions

Highlights and features

We offer 165+ years of expertise in specialist business insurance sectors
Our AA credit rating ensures financial strength and reliability
We provide global coverage across 150+ countries with local expertise
Our claims team delivers rapid resolution with dedicated relationship managers
We combine innovation with value-added services like disaster recovery support

What people say

Sector-specific expertise Rapid claims resolution Global coverage network Risk management tools Dedicated support teams

Website

Update Listing

Services

Cyber Insurance

Our cyber insurance protects businesses against digital threats including data breaches, ransomware, and network downtime. We cover incident response costs, business interruption losses, and regulatory fines. Policyholders benefit from proactive risk assessments and access to our Q2 2025 Cyber Threat Report to stay ahead of emerging risks.

Professional Indemnity

Tailored professional indemnity coverage safeguards businesses against claims arising from professional negligence or errors. Our policies include billable hours cover for legal firms, irreplaceable documents protection, and trust fund coverage. Enhanced legal sector options address conveyancing risks and probate requirements.

Property Insurance

Comprehensive property insurance covers physical assets against fire, flood, and other perils. We offer business continuity support through First Recovery, including temporary relocation to 500 UK sites, IT reinstatement, and phone/email redirection following insured events.

Criminal Protection Response

This service provides financial protection and expert support for global criminal incidents. Coverage includes ransom reimbursement, crisis consultant fees, and response costs for hostage situations, disappearances, and threats. Available as standard with multinational office policies.

SME Office Cover

Streamlined office insurance packages combine property, liability, and business interruption cover for SMEs. Designed for accountants, legal firms, and professional services, policies include cyber protection and global coverage options through our INI network.

People

Matthew L. Wilson

Chief Executive Officer

Matthew L. Wilson leads Travelers' European operations with over 25 years of insurance industry experience. He oversees strategic growth initiatives and maintains our commitment to underwriting excellence and client-focused innovation across the UK and Ireland.

Anthony G. Coughlan

Chair of the Board

Anthony G. Coughlan chairs Travelers' UK boards with extensive governance experience. He ensures adherence to corporate standards and drives diversity initiatives, including our Inclusive Behaviours Pledge and Clear Assured Gold Award achievements.

Dan Edge

Portfolio Manager - Office Insurance

Dan Edge specialises in office insurance solutions, developing products for SMEs to corporate clients. He leads our sector-specific approach, integrating risk management tools like First Recovery and criminal protection services.

Peter R. McConnell

Executive Director

Peter R. McConnell manages Travelers' UK underwriting operations, focusing on market expansion and product development. He ensures alignment between broker needs and our specialist insurance offerings across multiple industry sectors.

Mary M. Woods

Non-Executive Director

Mary M. Woods contributes governance expertise to Travelers' UK boards. She supports our sustainability goals and community engagement programs, which have achieved over 100,000 annual volunteer hours from employee participation.

Questions

What business sectors does Travelers specialise in?

We focus on advanced manufacturing, cyber risks, financial institutions, legal services, property, and professional indemnity. Our expertise extends to emerging sectors like digital and creative industries.

How does Travelers support SMEs?

We offer streamlined office insurance packages combining essential covers with cyber protection and global expansion options through our SME product suite available via MyTravelers portal.

What claims services do you provide?

Our claims team offers rapid resolution with dedicated relationship managers and partners like First Recovery, providing temporary business relocation and IT reinstatement services post-incident.

Do you offer multinational insurance coverage?

Yes, we provide coverage across 150+ countries using our INI network and Dublin office for EU freedom of services, with tailored policies addressing local market requirements.

What risk management resources are available?

Clients access cyber threat reports, business continuity planning tools, workplace safety guidance, and criminal protection services to proactively manage exposures.

How do you support the legal sector?

We offer enhanced covers including billable hours protection, irreplaceable documents reinstatement, and conveyancing contingency coverage specifically designed for solicitors and law firms.

Reviews (3)

Write a Review

Misty Jordan

Sep 19, 2020 Report

HORRIBLE for home insurance! We were literally the last house in the neighborhood that got fixed because everyone else had better insurance companies. Ada Thao our "Claim Professional" refused to speak with me or my husband even one time about our claim. She blew us off for 6 months never returned any of our messages text or phone calls. Worst home owners insurance you could possibly get!

Thomas Meyers

Nov 02, 2018 Report

I have had 3 other insurance companies over the last 15 years. Travelers has always been good to their customers when filing claims (I used to be an auto estimator), and my rate was very high with my most recent insurance. I called travelers and it took a few minutes to get a great rate locked in. I look forward to dealing with them for a very long time.

Daniel Nalazek Ii

Oct 20, 2017 Report

Terrible company! Please look into all options before ever considering Travelers as your insurance company, they only offered me $250 for a $1500 lens that was stolen out of my truck and now taking my auto insurance from $85 a month to $145 a month because I have an out of state license and never let me know. Gave star because zero is not an option.