Business Details
50+ Years
experience
Emergency
services
Trusted Insurance Brokers in Bristol
Hayes Parsons is an independent insurance broker established over 50 years ago, dedicated to providing tailored insurance and risk management solutions for businesses and individuals. Our team of specialists, many with sector-specific expertise, works closely with clients across marine, education, property, technology, and SME sectors. Recognised as a leader in our field, we have maintained long-term client relationships through our commitment to professional excellence, ethical standards, and innovative approaches to insurance.Our investment in staff training and development has earned multiple industry awards, including Independent Broker of the Year. We operate from offices in Bristol, Salisbury, and London, serving clients nationally while maintaining a personal, client-focused service. Our apprenticeship programme ensures we cultivate future talent in the insurance industry, reinforcing our position as a forward-thinking yet tradition-respecting broker.
Services
Commercial Combined Insurance
Cyber Insurance
Health Insurance
Marine Insurance
Private Client Insurance
Professional Indemnity
Property Insurance
Risk Management
Details
- Year established: 1973
Highlights and features
- Over 50 years of experience in specialist insurance broking
- Award-winning client service and staff training programmes
- Access to exclusive markets through group companies
- Dedicated in-house claims management team
- Bespoke risk management solutions for complex needs
Associations and certifications
- Financial Conduct Authority
What people say
Expert, prompt advice
Joy to work with
Successfully managed complex claims
Sector-specific expertise
Proactive risk management
Services
Commercial Combined Insurance
Our Commercial Combined Insurance offers comprehensive protection for businesses, covering property, liability, and operational risks. We tailor policies to include public liability, business interruption, and directors' & officers' coverage. With access to specialist markets through our group companies, we provide solutions for high-risk sectors including demolition and heritage properties.
Cyber Insurance
Our cyber insurance protects against data breaches, ransomware attacks, and digital asset losses. We provide risk assessments, incident response planning, and coverage for business interruption. Clients benefit from proactive advice on cybersecurity measures and post-incident support through our specialist partners.
Marine Insurance
Through our Admiral Marine division, we offer specialist marine insurance for commercial vessels and yachts. Coverage includes hull & machinery, cargo, and liability protection. Our experienced team understands leisure and commercial marine needs, providing tailored policies for boat owners and maritime businesses.
Private Client Insurance
We provide bespoke insurance for high-net-worth individuals, covering luxury homes, vehicles, fine art, and collections. Our Private Client team offers face-to-face service with flexible terms for properties valued over 500,000 and single items exceeding 20,000.
Professional Indemnity
Through Ntegrity Insurance Solutions, we offer professional indemnity coverage with access to 30+ insurers including Lloyd's. Our specialist brokers provide tailored policies for legal, financial, and technical professionals, with expert claims support and competitive market rates.
People
James Woollam
Managing Director
With over 20 years leading Hayes Parsons, James Woollam champions client-focused insurance solutions. He established our apprenticeship programme and maintains our independent ethos while driving innovation in risk management approaches.
Richard Moxon
Private Client Director
Certified CII member Richard Moxon leads our Private Client team, specialising in high-value home and asset insurance. He provides tailored solutions for clients with complex insurance needs across Bristol and surrounding areas.
Guy Adams
Claims Manager
Guy Adams oversees our in-house claims team, managing complex commercial claims and providing on-site support. With 15+ years' experience, he ensures efficient resolution of high-value claims including business interruption cases.
Ryan Legge
Training Director
Award-winning broker Ryan Legge heads our staff development programme. As a former Young Broker of the Year winner, he manages our apprenticeship scheme that has trained over 50 insurance professionals since 2016.
Darren Harris
Operations Director
Darren Harris oversees day-to-day operations across our Bristol, Salisbury, and London offices. With a background in commercial insurance, he ensures seamless service delivery across all our specialist insurance divisions.
Questions
What insurance sectors does Hayes Parsons specialise in?
We specialise in marine, education, property, technology, and SME insurance, with dedicated expertise in heritage properties and high-risk sectors.
How do I make a claim?
Contact our in-house claims team during office hours or use your insurer's emergency number for urgent claims. We provide on-site support and dedicated case management.
Do you offer cyber insurance?
Yes, our cyber insurance covers data breaches, business interruption, and digital asset protection with specialist risk management advice.
What private client services are available?
We offer bespoke home, motor, fine wine, and art insurance for high-value assets, with dedicated account handlers and flexible policy terms.
How are claims handled for large incidents?
We provide on-site representation, appointed loss adjusters, legal opinion access, and proactive management throughout the claims lifecycle.
What risk management services do you provide?
We offer comprehensive risk assessments, claims trend analysis, defensibility reviews, and training to help clients mitigate potential losses.
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Reviews (5)
All Star Action Days
Aug 07, 2021
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Critical: Quality Be aware - poor service, hidden small print and far from the cheapest on the market.
Mark Dingle
Apr 10, 2021
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Hayes Parsons provide insurance brokerage services to our group of independent schools and are quite excellent in every regard. Mark, Jackie, Guy and the team are highly knowledgeable, commercially astute and always respond promptly and clearly to questions, requests for support or claims. I can't recommend the service that they provide highly enough.
Sean Barr
Dec 16, 2019
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I have used this company since I started my business in 2013. On renewing my annual insurance just now, i have just had the worst customer service from a male operator in London, whose attitude was vile. Aggressive, & argumentative and he sounded more like an accusatory cop, rather than happy to sell you a policy! A voice which deemed anyone else, way less important than himself. After making assumptions, that because I was calling from abroad, he couldn't sell me a policy despite the fact I reside in London, but had to explain that to him, since he knew everything. A bully with a serious attitude issue, who realises he's spoken so down to a customer, he starts to call you 'sir', once he's absolutly peed you off.
Joshua Geake
Jan 04, 2018
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Professional and competitive insurance brokers that are Bristol through and through - not another faceless phone number. I've used Hayes Parsons for a number of years as commercial insurance brokers for my online business. Unlike other brokers they took the time to identify my business' risks before presenting me with a quotation. Every year they check to ensure the commercial activities haven't changed and that I'm insured for all potential problems. Insurance isn't something I relish buying but Hayes Parsons don't make it a chore. Highly recommended.
P. W.
Apr 28, 2017
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Hayes Parsons is a reliable and supportive business to deal with. Whenever we need to arrange insurance, they are responsive and in our experience provide a single point of contact meaning consistent communication each time. A company I am happy to recommend and use again and again.
