Business Details
31 Years
experience
Emergency
services
Trusted Finance & Insurance Solutions for Mobility Equipment
First Senior Group has been a dedicated provider of specialist finance and insurance solutions for mobility and disability equipment since 1995. As a family-owned and operated business headquartered in Bedfordshire, we prioritise responsible lending and tailored customer service, ensuring every client receives personalised support. Our team conducts thorough assessments via telephone to confirm affordability and suitability for finance agreements, reflecting our commitment to ethical practices. We collaborate with mobility equipment dealers nationwide to offer seamless access to insurance, extended warranties, and roadside assistance. Recognised by the Financial Conduct Authority, we uphold rigorous standards through memberships in the British Insurance Brokers Association and the British Healthcare Trade Association.Our UK-based customer service team is passionate about serving vulnerable customers, including elderly and disabled individuals, with direct phone support to avoid automated systems. We specialise in new-for-old replacements, public liability coverage up to 3 million, and comprehensive travel insurance policies with no upper age limits. Our finance options feature low deposits, fixed repayments, and fast approval processes to ensure timely access to essential equipment. Through decades of experience, we combine regulatory compliance with compassionate service to enhance our customers' quality of life.
Services
Mobility Insurance
Travel Insurance
Finance Solutions
Roadside Assistance
Extended Warranties
Details
- Year established: 1995
Highlights and features
- We have over 25 years of experience in mobility equipment finance and insurance.
- Our family-owned business operates with FCA-authorised compliance and ethical lending practices.
- We provide 24/7 roadside assistance and new-for-old replacements for equipment under three years old.
- Our travel insurance covers 98% of pre-existing medical conditions with no age limits.
- We offer low-deposit finance options with fixed repayments and fast approval processes.
Associations and certifications
- Financial Conduct Authority
Services
Mobility Insurance
We provide comprehensive insurance for mobility scooters, powerchairs, and disability equipment up to 40,000. Our policies include new-for-old replacements, public liability coverage up to 3 million, and accident or theft protection. Customers benefit from 24/7 roadside assistance and temporary hire costs during repairs.
Travel Insurance
Our travel insurance offers comprehensive protection for trips worldwide, including coverage for pre-existing medical conditions and no upper age limits. Policies cater to single trips, annual travel, and specialist needs like cruises or winter sports, with 24-hour emergency medical assistance included.
Finance Solutions
We offer tailored finance options for mobility equipment purchases, featuring low deposits, fixed repayments, and fast approval. Our responsible lending process includes personal affordability checks via telephone, ensuring accessible finance for customers without medical certificates.
Roadside Assistance
Our 24/7 roadside assistance service supports mobility equipment users nationwide. Coverage includes emergency repairs, transportation, and puncture protection, ensuring minimal disruption for customers reliant on essential mobility devices.
Extended Warranties
We provide extended warranty options for mobility equipment, covering mechanical failures and repairs beyond manufacturer terms. These policies offer peace of mind for customers seeking long-term protection for high-value items like stairlifts and electric beds.
Questions
How do I renew my mobility equipment insurance?
Contact our UK team at 01582 840067 during office hours to discuss renewal options tailored to your needs.
Does travel insurance cover pre-existing medical conditions?
Yes, 98% of pre-existing conditions are covered with no upper age limits on single trip policies.
What finance options are available for mobility scooters?
We offer low-deposit loans with fixed repayments, approved within four hours of application submission.
Is roadside assistance included with insurance policies?
Yes, 24/7 roadside assistance is standard for all mobility equipment insurance customers.
How are claims processed?
Call 01592 204030 to initiate a claim or request a claims form via our website for assessment.
Are there medical requirements for finance applications?
No medical certificate is required, but we will ask for a health status overview during application.