Business Details
37 Years
experience
Independent Insurance Brokers in Stoke-on-Trent
Connect Insurance has operated as an independent insurance intermediary since 1989, cultivating direct relationships with UK underwriters to secure competitive premiums for clients. Our team combines decades of industry expertise with a commitment to personalized service, offering tailored insurance solutions across personal and commercial sectors. We maintain regulatory compliance through Financial Conduct Authority authorization while prioritizing customer outcomes in all operations.Our 35-year track record demonstrates consistent growth through strategic branch expansion and digital innovation, including the launch of specialized insurance schemes for emerging market segments. The family-owned business continues to emphasize transparency, ethical practices, and comprehensive coverage options that protect clients' valued assets.
Services
Motor Insurance
Commercial Motor
SME Insurance
Home Insurance
Travel Insurance
Young Driver Cover
Cyber Liability
Drone Insurance
Breakdown Cover
Excess Protection
Details
- Year established: 1989
Highlights and features
- We are an independent broker with direct access to multiple underwriters
- 35+ years of combined experience in UK insurance markets
- Specialist schemes for taxi, courier, and motor trade businesses
- Tailored SME insurance packages for shops and commercial properties
- Regulated by the Financial Conduct Authority for consumer protection
Associations and certifications
- Financial Conduct Authority
What people say
Competitive premiums
Specialist coverage options
Personalized service
Experienced team
Local expertise
Services
Motor Insurance
We provide comprehensive motor insurance solutions for private and commercial vehicles. Our policies cover cars, motorbikes, vans, minibuses, and specialist vehicles with options for third-party, third-party fire and theft, or comprehensive cover. The service includes tailored protection for young drivers and Morgan sports cars while ensuring competitive premiums through direct underwriter relationships.
Commercial Motor
Specialist insurance for commercial vehicle operators including taxi drivers, courier services, fleet operators, and motor trade businesses. Coverage options accommodate diverse business models from sole traders to large fleets. We offer tailored policies for driving schools, truck operators, and chauffeur services with protection against business-specific risks.
SME Insurance
Comprehensive insurance packages for small and medium enterprises covering shops, offices, catering businesses, beauty salons, and drone operators. Policies combine public liability, property cover, and business interruption protection. We provide bespoke solutions for businesses with fewer than 250 employees and annual turnover under 50 million.
Home Insurance
Residential insurance covering buildings and contents for homeowners and landlords. Our policies protect against common risks including fire, theft, and accidental damage. The service includes optional add-ons for high-value items and specific property types while maintaining competitive pricing through underwriter partnerships.
Young Driver Cover
Specialist motor insurance for inexperienced drivers with tailored risk assessment. The service addresses higher premium requirements through competitive underwriter arrangements while maintaining comprehensive protection. We offer flexible policy terms to accommodate varying driver experience levels and vehicle types.
People
Vivienne Gilroy
Founder
Established Connect Insurance in 1989 with a 5,000 loan. Directed company growth through strategic branch expansion and underwriter partnerships while maintaining family ownership.
William Gilroy
Co-Director
Joined the business in 1995 to form a management partnership. Contributed to operational expansion including premises acquisition and departmental development while maintaining core family values.
Dave Mackenzie
Co-Director
Appointed co-director in 2004, overseeing significant office expansions and product diversification. Instrumental in absorbing branch operations and modernizing customer acquisition strategies through digital partnerships.
Questions
What insurance policies do you offer?
We provide motor, home, travel, commercial, SME, cyber liability, drone, and specialist insurance products. Our range includes over 75 different policies for personal and business needs.
What cover levels are available?
Standard options include Third Party Only, Third Party Fire and Theft, and Comprehensive cover. Each level provides different protection scopes for vehicle and property insurance.
Can I get insurance with convictions?
Yes, we can arrange policies for drivers with convictions. Premiums may be higher depending on conviction severity and type due to limited insurer options.
Do you offer SME insurance packages?
Yes, we provide tailored SME packages combining liability, property, and business interruption cover. Policies suit businesses with under 250 employees and £50m turnover.
How do I make a claim?
Contact our claims team via phone or website. Provide incident details and documentation. We'll guide you through the process using your policy's specific procedures.
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Reviews (6)
John Morahan
Apr 18, 2022
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Always professional, but with a genuine warmth, Always a pleasure to deal with, and always attentive to my personal needs. I would happily recommend Connect to any of my friends or colleagues.
Richie Davies
Apr 12, 2022
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Jude and TJ. fantastic members of the team. great to deal with. they don't always win my business, but they have a go with a smile. Thanks for all your help
Mo Shafique
Mar 07, 2022
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I have been using this broker for many years and thanks to all the staff specially d i have managed to stay in employment i will recommend them for prices and customer service
Frazer Lake
Nov 06, 2021
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I want to say a huge thank you to Thomas Gibson for supporting through what was a really stressful situation. Thank you so much for going the extra mile to support me. You are an absolute credit to the company!
James Ramel
May 25, 2021
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Had an excellent experience renewing my Taxi Insurance with this company. Very competitive rates and the whole experience was quick and professional. Highly recommend.
David Barrell
Nov 08, 2020
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I've been with Connect for around 10 years. Always polite and courteous service, I usually only speak to them once a year at renewal time but it's always very straightforward. I wouldn't hesitate in recommending them.
