Business Details
27 Years
experience
Emergency
services
Trusted Block of Flats Insurance Solutions in the UK
Residentsline has been a trusted provider of specialist insurance solutions for blocks of flats and apartments across the UK since 1999. Our policies are meticulously designed to meet the unique needs of Residents Management Companies, Freeholders, and Landlords, offering comprehensive coverage on an All Risks basis. We partner exclusively with A-rated insurance providers to ensure reliability and financial security for our clients. Our commitment to exceptional customer service is demonstrated through 24/7 emergency support and tailored policy options that address specific property requirements. With over two decades of industry expertise, we combine deep market knowledge with innovative coverage solutions for communal properties.Our team maintains active affiliations with professional bodies like The Property Institute and FPRA to stay at the forefront of industry developments. Through continuous policy enhancements and a client-centric approach, we've built a reputation for delivering value-driven insurance products. Our services extend beyond standard coverage to include specialist options like terrorism insurance, lift inspections, and legal expenses protection. Backed by strong retention rates and long-standing client relationships, we prioritise transparency and clear communication in all our operations. This dedication to excellence has established Residentsline as a market leader in residential property insurance.
Services
Block of Flats Insurance
Directors and Officers Liability
Terrorism Insurance
Lift Inspection
Legal Expenses Cover
Retirement Flats Insurance
Cyber Liability Insurance
Landlords Property Insurance
Details
- Year established: 1999
Highlights and features
- 24 years' experience specialising in residential property insurance
- Policies underwritten by A-rated insurance providers
- 24/7 emergency claims line and support helpline
- Tailored coverage for all block of flats configurations
- Expert team with industry affiliations to The Property Institute
Associations and certifications
- Financial Conduct Authority (FCA)
- PIB Group
What people say
Outstanding service
24/7 emergency support
Competitive premiums
Professional team
Quick claim resolution
Services
Block of Flats Insurance
Our All Risks block of flats insurance covers damage from fire, flood, storm, subsidence, and accidental damage. Policies include communal areas, external structures, and legal liabilities. Coverage extends to alternative accommodation, lock replacement, and Residents Management Company cash. Policies are tailored for purpose-built blocks, converted properties, and retirement developments.
Directors and Officers Liability
This policy protects directors and officers from personal liability claims while managing residential properties. It covers legal defence costs and compensation awards for alleged wrongful acts. Corporate liability insurance is included to protect the company against financial consequences of claims made against management decisions.
Terrorism Insurance
Terrorism insurance safeguards against financial losses from terrorist attacks affecting residential blocks. Essential for properties in high-risk areas, this coverage addresses damage liability for buildings in city locations, near government buildings, or major transport hubs. Policies help meet lease requirements and mortgage lender obligations.
Lift Inspection
Mandatory twice-yearly lift inspections ensure compliance with health and safety regulations. Combined with lift insurance, this service covers breakdowns and damage up to 250,000. Inspection pricing varies by number of lifts and building height, with specialist engineers available nationwide.
Legal Expenses Cover
This policy covers legal costs for disputes involving bodily injury, contract issues, employment matters, and property protection. With 250,000 coverage limit, it supports residents management companies in defending or pursuing legal actions without depleting company funds.
People
Belinda Bagnall
Branch Director
With extensive experience in residential property insurance, Belinda leads our Wolverhampton office as an honorary consultant for the FPRA, ensuring our policies meet evolving industry needs.
Tina Hough
Customer Service Executive
Tina provides expert support to clients, handling policy renewals and claims with exceptional professionalism, consistently receiving praise for her thorough and responsive service approach.
Natasha Edwards
Insurance Specialist
Natasha delivers tailored insurance solutions, known for her prompt responses and willingness to go the extra mile when assisting clients with complex policy requirements.
Questions
What types of properties qualify for your insurance?
We cover all blocks of flats including purpose-built developments, converted properties, retirement villages, and mixed-use buildings.
Do you offer terrorism coverage as standard?
Terrorism insurance is available as an optional add-on to meet lease requirements or mortgage lender conditions.
How quickly can I get a policy quote?
Request a quote online and receive your bespoke proposal within two hours during business hours.
What emergency services do you provide?
Our 24/7 claims line and emergency helpline offer immediate support for property emergencies like burst pipes or boiler breakdowns.
Can I add multiple coverage options to one policy?
Yes, combine buildings insurance with directors liability, lift cover, legal expenses and more in a single comprehensive policy.
How are policy premiums calculated?
Premiums depend on property size, location, age, claims history, and selected coverage options including liability limits.
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Reviews (6)
Simone Robinson
May 02, 2022
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Professional and prompt service. Always willing to answer queries quickly and an absolute pleasure to deal with. Highly recommend. Thanks so much Natasha.
Brian Batchelor
Mar 03, 2022
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Very good service prompt responses to any questions, a good selection of Property Insurance products offered at competitive prices.
Andy James
Dec 13, 2021
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Highly delighted with the excellent customer service received from Residentsline. To be honest I'd never heard of them so was understandably a little cautious about placing cover for our small management company. However after speaking with Natasha I realised that Residentsline were very competent and definitely the company to insure with, offering tailor made products. Natasha was excellent and very patient when dealing with my numerous questions. Thanks also to Ellie who helped out in Natasha's absence.
Paul Timmins
Nov 16, 2021
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Natasha been exceptional in her work to find us competitive buildings insurance quotes for our residents management company and it's blocks of maisonettes. I'm a novice at the insurance game, so it took me a while to get all the information she needed to get us quotes. She responded to every bit of new information by updating quotes, very professionally and quickly. I've now got three very good quotes to take back to our management company. We're hoping to be able to accept these and continue working with Residentsline.
Paddy Bettesworth
Oct 15, 2021
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I found ellie pitts of resdentline very efficient and she was able to provide a very competitive quotation within 24 hours. I will definately use this firm again
Paul Fowkes
Aug 18, 2021
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Was looking for a better place for Freeholders buildings insurance than my current broker and decided to try ResidentsLine on recommendation of my lawyer. Ellie of ResidentsLine took me through the process quickly and simply and am pleased to see all the documenation is available online via 'manageyourblock.co.uk'
