One Call Insurance was established in 1995 with one goal in mind to provide cheaper car insurance to the UK public whilst still providing the high quality service that customers expect from a leading car insurance broker. One Call Insurance will find our best car insurance quote to suit your needs from a panel of leading UK car insurance providers. If you require any help with your One Call car insurance, we provide a UK based call centre. We also provide a Polish speaking department, call this team on 01302 554018.

Contact Details

  Website
  City Doncaster
  Postcode DN4 5JQ
  Address First Point, Balby Carr Bank
  Phone Number 01302 554015

Products & Services

Home Insurance

One Call Insurance acts as a comparison site at new business and will compare prices from our own panel of insurers which offers a fair analysis of the market, and that of Quotezone. co. uk. If we can't provide you with the best quotation then we will show you the best available elsewhere!

If you choose an alternative to One Call then you will be transferred away from our website. We offer a non-advised service to our consumers which just means we cannot provide a recommendation, however we will provide you with enough information to be able to make an informed decision

If faced with a hefty bill for damage to your house and contents resulting from a flood, fire or collapse; what would you do? In reality many of us simply wouldn’t stand a chance of scraping together the cash to pay for it. That’s why home insurance exists.

However, with three types of cover, 100s of options and even more insurers and brokers to choose from, finding the right level of cover at the right price can be both tricky and time-consuming. At One Call Insurance we do the leg work for you by gathering your requirements and subsequently comparing a list of leading home insurers on price and cover; ultimately we make it our mission to get you the right cover, for our best price.

  • I would recommend this business

The chat team are fantastic very very helpful solved a few problems for me, absolutely great communication well pleased and also cheap thank you

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Overall ratingExcellent

  • I would not recommend this business
  • None that I can see
  • Everything about the company

I have had a motor policy for a few months and decided to gat a policy for my wife, so far so good. But I am now unable to access either policy on line. The contact phone number is not available due to "covid", the online chat doesn't work - have been trying for 4 hours.
So how am I supposed to get in touch when they have closed or the means of contact is not working?
What a useless company to deal with, never again will I deal with them, what are you supposed to do if you have to make a claim?

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Overall ratingFair

  • I would not recommend this business
  • Unjustifiable cancellation fees

When I sold my car and cancelled the policy I was stung with a cancellation fee of over £55. How on earth can this be justified

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Overall ratingPoor

  • I would recommend this business

Excellent service today, no fuss dealt with my request, sorry forgot the lads name

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Overall ratingExcellent

  • I would recommend this business

I needed to change some details on my car policy and upload a document. So easy via the Live Chat. Thank you to JR9!

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Overall ratingExcellent

  • I would not recommend this business
  • none really
  • Not accessible only on the web. Chat pages don't work

It might be the cheapest one on the comparison site but far from being accessible. I have tried to connect and sent inquiries but got no reply. I won't use them next time.

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Overall ratingPoor

  • I would not recommend this business
  • I am not recommend
  • DESAGEREE

One of my friend put the insurance he has a accident insurance company refuse to pay when accident happened on that day they cancel the policy but they asked for money more then £600 hidden charges they not even paid any single penne his car total lost this company not a right company and under written by xs direct please when you put the insurance see the underwritten
if you see xs direct DONT GO

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Overall ratingPoor

  • I would recommend this business

Had problems with changing policy details on my portal for change of vehicle. Started live chat with KA1, who sorted out my problem in a very helpful and efficient way.

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Overall ratingExcellent

  • I would recommend this business

Brilliant quick n easy sorted my problem highly recommended

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Overall ratingExcellent

  • I would recommend this business

Used on line live chat, spoke to Laura (LA5) who was very helpful and gave me great advice on how to raise a claim for my issue. Top service thank you

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Overall ratingExcellent

RC2 - easy to use, online portal is great to keep track of your policy documents and they are easily contacted if any issues come up.

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Overall ratingExcellent

  • I would recommend this business

Excellent customer service is one of the best live chats. Have had

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Overall ratingExcellent

  • I would not recommend this business
  • Cannot contact

Service so bad has caused me to cancel my policy in favour of a company I can talk to.

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Overall ratingPoor

  • I would not recommend this business

Web site on line chat doesn't work. No one answering the phone lines. Phoned breakdown emergency (02037387300) the number on my documents and waited for them to answer for over half an hour before I gave up. Appalling service.

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Overall ratingFair

  • I would recommend this business

He was very helpful, knew exactly what I needed and got straight to the point very quickly. Lovely service.

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Overall ratingExcellent

  • I would recommend this business

The changes to my policy were sorted out very efficiently the only problem was i had to get my daughter in as i am not very good at the computer would have prefered to use a phone

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Overall ratingExcellent

  • I would recommend this business

I used their online web chat, had to wait a few minutes due to the virus, but that was fine. Received very good service and they beat a previous quote. The person who I dealt with was very efficient and polite. Very happy with the whole experience.

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Overall ratingExcellent

  • I would not recommend this business
  • None
  • They are horrid company

One call are ripping off people left right n centre if they cancel for a better cheaper quote, I will never use again

Value for moneyShite
Service & supportShite
Overall ratingPoor

  • I would recommend this business

I am very pleased with the outcome of my enquiry today. The live chat is second best to talking on phone.

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Overall ratingExcellent

  • None
  • Hidden Charges not fully made aware of at time of cancelling via the on line portal

I have cancelled my policy with one call today , the reason for this is as follows.
I paid my years premium in March , i changed my car on August 1.
The site advises i can make any changes on the on line portal so i requested a revised quote to insure the new car. I was shocked that they wanted an additional £140 so i went to the comparison sites and found a like for like quote at £291.
When i was in the portal the site advised me that it would cost around £55 to cancel so this plus £291 was still cheaper so i went ahead and insured my new car with the new insurer.
I contacted one call today to cancel the existing policy to be advised that it was going to cost me £257 to cancel a policy that initially cost £326!!
When i asked how they arrived at this figure it was explained that the insurer levies additional charges to the tune of some £200 to cancel having already received my £326. I then got into a discussion about T&C's trying to convey the point that had i been made fully aware at the time of the full cost of cancelling the policy , that is how much in pound notes , i might of proceeded differently. Whilst i do not dispute the T&C's i have raised my concerns that i have been misled into believing the cost of the cancellation was £55 , it is outrageous to think i can be charged almost as much to cancel the policy then it was to insure the car.
On this basis i will be contacting the FO to consider my complaint. In the meantime people please ensure you are made fully aware ! before cancelling any existing policy.

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Overall ratingFair

  • I would recommend this business

After having an accident this morning, I called to report the accident and that the garage said my car was a write off, AR4 dealt with me, as he was amazing, arranged everything for me, swiftly and reassured me that insurance companies do have brilliant service advisors. Thank you so much AR4 for everything.

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Overall ratingExcellent

  • I would recommend this business

Made my first claim today, found it straightforward, claim guy talked me through every stage in a clear and concise manner definitely not as complicated as I believed it was going to be.

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Overall ratingExcellent

  • I would recommend this business

Excellent service. Email chat well managed and efficient. Thank you

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Overall ratingGood

  • I would recommend this business

AR4 was extremely patient and professional on helping me out with my enquiry this morning. Would recommend this company to any of my friends.

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Overall ratingExcellent

I called One Call Insurance to say not to renew my car insurance next month. Josh was very helpful as I was living them . He tried to help me but I found cheaper elsewhere. I will definitely try to use One call Insurance in future.

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Overall ratingGood

  • I would recommend this business

Great value insurance. Now have classic car and home insurance.
Very helpful live chat service to help with any queries.

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Overall ratingExcellent

  • I would recommend this business

I'd never heard of One Call but I've just taken out a comprehensive policy on a van. I was astonished at the price - about £200 less than the next best quote I could get. I also found the live chat lads - Ben and Brad excellent - quick, efficient and helpful. Well done.

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Overall ratingExcellent

  • I would recommend this business

Excellent service, very competitive price & helpful staff!

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Overall ratingExcellent

Customer Testimonials

I have been with One Call for a year now and would have no hesitation in recommending them. Admittedly I've not had to make a claim but I have just contacted them regarding my renewal quote and despite the pandemic they were easy to get hold of and sorted out my query quickly. It also ended up with an even better renewal quote. You can manage the policy yourself online as well.


My house insurance was due and I went first through all the usual sites, go compare etc to see what prices were like at the moment. I got a feel for the prices and then contacted one call, with whom I was insured with at the moment and asked for a renewal quote. I had an online chat with Nikita Na6 and she gave me the renewal quote which was much higher than last year. She then asked what my best price was and I told her, she reviewed the quote and gave me a price matching the best quote and also this included home emergency, which was not in my cheapest quote elsewhere. She was very efficient and gave me a good price too.


Spoke with WF1 on live chat, re. cancelling renewal. After making some amendments to the renewal details - reduction in mileage, and removal of some optional cover, the price dropped to within a few pounds of the best quote I got using GoCompare. I happily accepted the new quote. Thank you for your assistance - very polite and helpful.


How you can forget storm damage to your conservatory two years ago is beyond me. But that's whats happened and I forgot to mention it in my application for house insurance. It was found and resulted in an increase in the premium and an administration fee. That will teach me to be mindful in the future, I thought! Having done the maths my finale premium was still cheaper them the old house insurance. But was unsure how the additional money was going to be collected. Did I have to authorize anything? I went onto OneCall On Line chat, very quick and responsive, talked to their advisor KI6, a courteous, professional and friendly character. I had a very pleasing experience and yes, sorted in a jiffy. Thank you.

Social Activity

Wherever 2019 takes you, you need to make sure you have the right insurance cover for you! That's where we come i https://t.co/G6r0uu5Z6i
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@zoegreenfield1 Hi Zoe, I apologise you are having issues getting through to us we have experienced a influx of cal https://t.co/AdKulL7mWs
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@Matthew_3003 No intention of patronising you Matthew, it was just to look into your file to see what exactly had h https://t.co/D77q0LCKKM
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@Matthew_3003 Hi Matthew, would you like to DM me with your full name, date of birth and postcode and I can look into your file?
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@gavcraik Hi Gavin, if you contact our customer service team on the phone,. or speak with a live chat agent via our https://t.co/Gl7mymPvUp
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New 5 Star Review! @reviews_experts https://t.co/HPMaacYOSD
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@recursiveprolog Hi, could you DM me with the name of the policy holder, DOB & postcode. We do not cancel policies https://t.co/rOayxNYtl6
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@bigthrifter Hi there, have you contacted our live chat service at all for this to be re sent? Thank you
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