When choosing One Call Insurance for your car, van or motorbike insurance, you’ll benefit from FREE breakdown cover, FREE motor legal cover and for home insurance we offer FREE home emergeny cover and FREE family legal cover.

All customers get access to an experienced UK based contact centre team - which has been recognised as a Top Retailer by www.reviews.co.uk for our consistently high scores and positive feedback.

Hundreds of thousands of customers have put their trust in One Call Insurance for the past three decades to insure their cars, vans, homes and other personal belongings. We do our best to find you the right level of cover for the best price and that’s why 90% of our customers would recommend us*.

*90% of reviewers on Reviews.co.uk would recommend One Call Insurance.

Highlights, Specialties & Features

  • Car insurance
  • Van insurance
  • Motorbike insurance
  • Home insurance

Payment Options

  • Credit Terms Available, Debit Cards, MasterCard, PayPal, VISA

Contact Details

  Website
  City Doncaster
  Postcode DN4 5JQ
  Address First Point, Balby Carr Bank

  • None
  • Everything

Worst insurance ever, cancelled and 2 months later get a letter from the same company now called : One Call Debt Recovery , obviously 2 people sitting in a room. They charged me 112.47 for leaving and then have the cheek to charge 25 for collection. Don't join trhis company, they are a joke! They also have loads of fake reviews, obviously bought!

Value for money
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Overall ratingPoor

  • I would recommend this business

I needed to change details on my current car insurance
The whole process was new to me Laura AE4 was the lady that sorted it all out for me through the chat box Asolutely 5 star service she made the whole process simple and efficient for me superb

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • cheap first year car service
  • Awful customer service, l can't get hold of them; very expensive second year

Spent several days trying to contact them - phone number 01302 567044 not in service; live chat not working; customer portal broken for several days; claim second year car insurance is on continuous renewal - it isn't, ; second year costs up by 30% and at least £100 more expensive than with LV. Worst car insurance I have ever had.

Value for money
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Quality
Overall ratingPoor

  • I would recommend this business

Dealt with operator JL4 today. Very happy with how my query was dealt with and the final outcome.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Excellent service, easy to fill out proposal form on line. Very quick and easy. Very happy with the service I received.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business
  • Always been excellent

I've used this company for both car (platinum package ) and home insurance for years. Cant fault them, absolutely fantastic. Super help with car recovery, super helpful with a home emergency. I'm very critical of standards of customer service and I have genuinely have never had an issue.

Value for moneyAlways find me the best deals
Service & supportSuper quick, clear
QualityExcellent
Location
Overall ratingExcellent

  • I would not recommend this business
  • None
  • Overcharged

Awful Company, they know how legally still money from you. After pay my car insurance policy in full suddenly after 20 days they have charged £200 more on my credit card supposedly for fault claim. Funny enough they do an automatic renewal of your policy, they don't ask questions they just take your money. And then they can overcharged without notification because they are brokers and the insurance just notify them. Excuse me? I feel robbed. Then they offer you £24 compensation. The worse of all you can't do much as if you cancel the insurance you will have to pay a stupid amount to them. Stilling legally again

Value for moneyThey will overcharged
Service & support
Quality
Overall ratingPoor

  • I would recommend this business

I really appreciate the help provided by your costumer consultant (ln7) Lauren B. I am very happy with all the process of renewal my motor policy. Thanks Lauren and Onecall Insurance for the great work.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Natalie (nh1) helped me so much I had just brought the car as I started the policy and there was no way I could wait 2 hours to drive it home as I brought it out of the city I live in. Natalie (nh1) was so nice and helped speed up my policy activation by emailing online team and I can now happily drive my car around as needed. Top assistance. Can't flaunt it in anyway.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

I called about my renewal and spoke to a lady by the name of Charlotte (CW3) she was very polite and she made the process of getting the best insurance for me very easy. She ran though the stairs of the policy checking that everything was right for me. I left the call very happy and with a new cheaper policy.
Highly recommend Onecall Insurance

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

I have recently taken out. House insurance with One Call Insurance I was
Impressed with the amount of cover for the price I was paying !! Especially as our previous insurers were cutting some things on the insurance but at the same time asking for higher premiums!!
I also was pleasantly surprised to be contacted by pleasant young man KT9 who phoned us to check if we had read through, and were happy with everything. He also checked with us that cover for emergencies was adequate too(we already had boiler cover with boiler company)
Altogether very impressed so far with One Call

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • None
  • Many - need to improve easy conductibility.

I am an over 80 yr old lady I found all sorts of difficulties in trying to obtain satisfaction regarding my policy; there was no easy way. Monies were taken from my bank and no amount of attempts later I was told I'd have to pay cancellation fee, in spite of the fact I wrote to OneCall on the 13.01.2021, within my cancellation 14 days,

Value for money
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Quality
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Overall ratingAverage

  • I would not recommend this business
  • they charging broker fee 349.99 too high why u need them ?

Hai this is the insurance brokers, really terrible, their broker fee £49.99 for nothing, better go directly , not very trustable , i never recommend them

Value for moneyjust brokers money making
Service & support
Locationwaiting in live chat 20 minutes
Overall ratingPoor

  • I would recommend this business

I did a quick search for a better priced car insurance. One Call Insurance came out tops, CF2 called me the following day and left a voice mail. A couple of days later I called and spoke with CF2, I had a couple of questions which she answered. She was very thougher and patient the whole experience was painless. I will recommend to family and friends.

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • easy to set up initially
  • moving house

my mother moved house on the 12th of October, she has been insured with one call from may, so not too long.
upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area.....
we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons.

after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter from one call, demanding payment for a cancellation.... THAT THEY DID! we did not request this, all she wanted was to change her address, thats it.
no phone number to call anyone, only live chat which honestly, is no good for the elderly like my mother, she is 68 and cannot use a computer ETC.
after myself spoke to the adviser, she didn't seem to understand that we was not told about any fee during the first conversation.
long story short, a VERY disappointing experience, with fees that were not disclosed to begin with all because of an address change, which if not paid, legal action will be taken.

Very, very disappointed, we will not be using one call again.
i would understand if she moved to Beirut, but chesterfield.....really guys?!
if you are moving house, good luck.

Value for money
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Quality
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Overall ratingPoor

  • I would recommend this business

I wanted to know whether One Call could generate temporary motor insurance for our LIons Christmas float called Rocking Rudolph. JL8 gave me a quick response with an email address. Excellent as I could give him no firm actual vehicle detail at the time.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Had to amend my policy but needed to clarify some information so used the chat function which was easy to do with minimal waiting time. My contact was Tegan (TM2) who assisted me efficiently to a satisfactory conclusion.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Graig (CW2) was very helpful and answered all my questions. Quick and easy service, that’s why I have renewed my other policy with your company. For the second year.

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • Online chat only for contact

Cancelled my policy with these cowboys and had a huge charge to pay, they then decided to take payment again 3 weeks later and are telling me I can have my money back in 7-10 days. Absolute disgrace.

Value for money
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Quality
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Overall ratingGood

  • to many to list

I have had problems with the portal, I have had to ring up to get any answer, I made a complaint because I was very disappointed with a problem earlier in the year. I have used AGEAS before and yet they had not got details of my NO CLAIMS BONUS which meant I was being heavily overcharged for my insurance, this was unfair as it 's supposed to be online as with all other Motor Insurers details. It is too presumptuous to send details of upcoming renewal, which is not right. There is no easy way for cancellation , if you get a cheaper price with another company people do not have the time to FAFF around or they might not be able to get on line.

Value for moneyread my review
Service & support
Qualityfor getting help out
Location
Overall ratingAverage

  • ,,,,,
  • Try thinking about older people non computer skills

After try to input car change for 4hrs ,,,, yes 4, go to portal,,,
Go to portal ,,,, 4 ___ 5 operating staff later .
1 person ( Ferdie ) i think, got it ,, me being older person,
I put (.) Inbetween numbers ,, old school maths ,,HaHa,,
Now changed car insurance, no problemo,
Can't wait to change Reg No. Probably be in my senility years
Hope i get the same person again ( 5 star ***** ) Ferdie,,,,,,,

Value for money
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Overall ratingAverage

  • I would recommend this business

The chat team are fantastic very very helpful solved a few problems for me, absolutely great communication well pleased and also cheap thank you

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • None that I can see
  • Everything about the company

I have had a motor policy for a few months and decided to gat a policy for my wife, so far so good. But I am now unable to access either policy on line. The contact phone number is not available due to "covid", the online chat doesn't work - have been trying for 4 hours.
So how am I supposed to get in touch when they have closed or the means of contact is not working?
What a useless company to deal with, never again will I deal with them, what are you supposed to do if you have to make a claim?

Value for money
Service & support
Quality
Overall ratingFair

  • I would not recommend this business
  • Unjustifiable cancellation fees

When I sold my car and cancelled the policy I was stung with a cancellation fee of over £55. How on earth can this be justified

Value for money
Service & support
Quality
Overall ratingPoor

  • I would recommend this business

Excellent service today, no fuss dealt with my request, sorry forgot the lads name

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

I needed to change some details on my car policy and upload a document. So easy via the Live Chat. Thank you to JR9!

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • none really
  • Not accessible only on the web. Chat pages don't work

It might be the cheapest one on the comparison site but far from being accessible. I have tried to connect and sent inquiries but got no reply. I won't use them next time.

Value for money
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Quality
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Overall ratingPoor

  • I would not recommend this business
  • I am not recommend
  • DESAGEREE

One of my friend put the insurance he has a accident insurance company refuse to pay when accident happened on that day they cancel the policy but they asked for money more then £600 hidden charges they not even paid any single penne his car total lost this company not a right company and under written by xs direct please when you put the insurance see the underwritten
if you see xs direct DONT GO

Value for money
Service & support
Quality
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Overall ratingPoor

  • I would recommend this business

Had problems with changing policy details on my portal for change of vehicle. Started live chat with KA1, who sorted out my problem in a very helpful and efficient way.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Brilliant quick n easy sorted my problem highly recommended

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Used on line live chat, spoke to Laura (LA5) who was very helpful and gave me great advice on how to raise a claim for my issue. Top service thank you

Value for money
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Quality
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Overall ratingExcellent

RC2 - easy to use, online portal is great to keep track of your policy documents and they are easily contacted if any issues come up.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

Excellent customer service is one of the best live chats. Have had

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • Cannot contact

Service so bad has caused me to cancel my policy in favour of a company I can talk to.

Value for money
Service & support
Quality
Overall ratingPoor

  • I would not recommend this business

Web site on line chat doesn't work. No one answering the phone lines. Phoned breakdown emergency (02037387300) the number on my documents and waited for them to answer for over half an hour before I gave up. Appalling service.

Value for money
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Quality
Overall ratingFair

  • I would recommend this business

He was very helpful, knew exactly what I needed and got straight to the point very quickly. Lovely service.

Value for money
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Quality
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Overall ratingExcellent

  • I would recommend this business

The changes to my policy were sorted out very efficiently the only problem was i had to get my daughter in as i am not very good at the computer would have prefered to use a phone

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

I used their online web chat, had to wait a few minutes due to the virus, but that was fine. Received very good service and they beat a previous quote. The person who I dealt with was very efficient and polite. Very happy with the whole experience.

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • None
  • They are horrid company

One call are ripping off people left right n centre if they cancel for a better cheaper quote, I will never use again

Value for moneyShite
Service & supportShite
Overall ratingPoor

  • I would recommend this business

I am very pleased with the outcome of my enquiry today. The live chat is second best to talking on phone.

Value for money
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Quality
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Overall ratingExcellent

  • None
  • Hidden Charges not fully made aware of at time of cancelling via the on line portal

I have cancelled my policy with one call today , the reason for this is as follows.
I paid my years premium in March , i changed my car on August 1.
The site advises i can make any changes on the on line portal so i requested a revised quote to insure the new car. I was shocked that they wanted an additional £140 so i went to the comparison sites and found a like for like quote at £291.
When i was in the portal the site advised me that it would cost around £55 to cancel so this plus £291 was still cheaper so i went ahead and insured my new car with the new insurer.
I contacted one call today to cancel the existing policy to be advised that it was going to cost me £257 to cancel a policy that initially cost £326!!
When i asked how they arrived at this figure it was explained that the insurer levies additional charges to the tune of some £200 to cancel having already received my £326. I then got into a discussion about T&C's trying to convey the point that had i been made fully aware at the time of the full cost of cancelling the policy , that is how much in pound notes , i might of proceeded differently. Whilst i do not dispute the T&C's i have raised my concerns that i have been misled into believing the cost of the cancellation was £55 , it is outrageous to think i can be charged almost as much to cancel the policy then it was to insure the car.
On this basis i will be contacting the FO to consider my complaint. In the meantime people please ensure you are made fully aware ! before cancelling any existing policy.

Value for money
Service & support
Quality
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Overall ratingFair

  • I would recommend this business

After having an accident this morning, I called to report the accident and that the garage said my car was a write off, AR4 dealt with me, as he was amazing, arranged everything for me, swiftly and reassured me that insurance companies do have brilliant service advisors. Thank you so much AR4 for everything.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Made my first claim today, found it straightforward, claim guy talked me through every stage in a clear and concise manner definitely not as complicated as I believed it was going to be.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Excellent service. Email chat well managed and efficient. Thank you

Value for money
Service & support
Quality
Overall ratingGood

  • I would recommend this business

AR4 was extremely patient and professional on helping me out with my enquiry this morning. Would recommend this company to any of my friends.

Value for money
Service & support
Quality
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Overall ratingExcellent

I called One Call Insurance to say not to renew my car insurance next month. Josh was very helpful as I was living them . He tried to help me but I found cheaper elsewhere. I will definitely try to use One call Insurance in future.

Value for money
Service & support
Quality
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Overall ratingGood

  • I would recommend this business

Great value insurance. Now have classic car and home insurance.
Very helpful live chat service to help with any queries.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I'd never heard of One Call but I've just taken out a comprehensive policy on a van. I was astonished at the price - about £200 less than the next best quote I could get. I also found the live chat lads - Ben and Brad excellent - quick, efficient and helpful. Well done.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Excellent service, very competitive price & helpful staff!

Value for money
Service & support
Quality
Overall ratingExcellent

Customer Testimonials

I have been with One Call for a year now and would have no hesitation in recommending them. Admittedly I've not had to make a claim but I have just contacted them regarding my renewal quote and despite the pandemic they were easy to get hold of and sorted out my query quickly. It also ended up with an even better renewal quote. You can manage the policy yourself online as well.


My house insurance was due and I went first through all the usual sites, go compare etc to see what prices were like at the moment. I got a feel for the prices and then contacted one call, with whom I was insured with at the moment and asked for a renewal quote. I had an online chat with Nikita Na6 and she gave me the renewal quote which was much higher than last year. She then asked what my best price was and I told her, she reviewed the quote and gave me a price matching the best quote and also this included home emergency, which was not in my cheapest quote elsewhere. She was very efficient and gave me a good price too.


Spoke with WF1 on live chat, re. cancelling renewal. After making some amendments to the renewal details - reduction in mileage, and removal of some optional cover, the price dropped to within a few pounds of the best quote I got using GoCompare. I happily accepted the new quote. Thank you for your assistance - very polite and helpful.


How you can forget storm damage to your conservatory two years ago is beyond me. But that's whats happened and I forgot to mention it in my application for house insurance. It was found and resulted in an increase in the premium and an administration fee. That will teach me to be mindful in the future, I thought! Having done the maths my finale premium was still cheaper them the old house insurance. But was unsure how the additional money was going to be collected. Did I have to authorize anything? I went onto OneCall On Line chat, very quick and responsive, talked to their advisor KI6, a courteous, professional and friendly character. I had a very pleasing experience and yes, sorted in a jiffy. Thank you.

Social Activity

Wherever 2019 takes you, you need to make sure you have the right insurance cover for you! That's where we come i https://t.co/G6r0uu5Z6i
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@zoegreenfield1 Hi Zoe, I apologise you are having issues getting through to us we have experienced a influx of cal https://t.co/AdKulL7mWs
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@Matthew_3003 No intention of patronising you Matthew, it was just to look into your file to see what exactly had h https://t.co/D77q0LCKKM
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@Matthew_3003 Hi Matthew, would you like to DM me with your full name, date of birth and postcode and I can look into your file?
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@gavcraik Hi Gavin, if you contact our customer service team on the phone,. or speak with a live chat agent via our https://t.co/Gl7mymPvUp
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New 5 Star Review! @reviews_experts https://t.co/HPMaacYOSD
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@recursiveprolog Hi, could you DM me with the name of the policy holder, DOB & postcode. We do not cancel policies https://t.co/rOayxNYtl6
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@bigthrifter Hi there, have you contacted our live chat service at all for this to be re sent? Thank you
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From Our Website

One Call Claims are the Claims Handling Agents for One Call Insurance and will assist with the dealing of your claim. Before making the call to us please ensure everyone involved is safe. If you are stuck at the roadside call us as soon as it is safe to do so and we will take care of the arrangements for you. You must stop if you are involved in any incident involving an injury to any person or certain animals, or if other vehicles or roadside property are damaged. If you own the vehicle involved, you must give your name, address and insurance details to anyone who has a good reason for asking.


If your vehicle is stolen, written off, or destroyed in a fire, GAP insurance can be used to top up your car insurance pay-out and ease the financial burden at a very stressful time. Depending on the kind of GAP insurance you choose, it can help to recover the original price you paid for your car or settle outstanding payments on a lease or finance vehicle. Owners of new cars, or those with financed or leased vehicles, can benefit from having GAP insurance alongside their regular car insurance.


Terms & Conditions apply: Discount code can only be used on new business policies bought direct on our website or direct via our call centre. Must have one other live policy (that is not pending cancellation) with no overdue balance owing. Discount can be applied to multiple policies. Discount will be removed at renewal. Discount only valid on car, home, van and motorcycle policies. One Call Insurance acts as a comparison site at new business and will compare prices from our own panel of providers which offers a fair analysis of the market, and that of Quotezone.co.uk.


The team at Perfect Pet understand how much you love your Pets, and so in turn know how important it is to select the right level of pet insurance to cover them in most situations. This is why we have teamed up with Perfect Pet insurance! Offering a quick, simple and easy way to do get a competitive Pet insurance quote. The quotes provided are straightforward and easy to understand, and offer you the flexibility of selecting the right policy to suit you and your pet. One Call Insurance introduces business to Perfect Pet insurance.


At One Call Insurance, we are committed to providing the highest quality of service to all our customers by working in an open and accountable way and we go that extra mile for all our customers. We always aim to respond to all complaints in a positive manner and ensure any mistakes we've made are put right. Your complaints provide us with valuable information and we use this feedback to continue to improve the service we provide to all our customers. All staff within the company have been trained to give a high level of service and will try to resolve any dissatisfaction where possible.